Service Professor

Reviews

• JC

  Johnell Clark

  6 days ago
  5.0
  Michael B was absolutely Great. It’s was really nice having a plumber who was passionate about what they were doing. He was able to use a camera to show me what the inside of my pipes looked like and explain what everything was. He did not just go over one option to fix my problem. He gave me several solutions, and that made all the difference.
• CS

  Carol Stevens

  6 days ago
  5.0
  Cody and Keenan kept me informed throughout the process and completed the job quickly, clearing the drain and getting it operating again. Then, the next day, Michael came out to assess the system to make sure there were no additional problems. He made a few recommendations and gave pros and cons for each option. He also made sure we knew he'd opened some windows to help with ventilation (so we could be sure they were closed later) and got the cap on the sewer track for us. Both days, the technicians were prompt, courteous, knowledgeable, and thorough! Thanks, Service Professor!
• AH

  Amanda Helfer

  6 days ago
  5.0
  Raymond was so kind and understanding! We were dealing with tragedy on top of tragedy and he made the process so easy. He resolved our issue quickly and made great suggestions to avoid the issue in the future. Less than 24 hour response time from initial call and high volume of calls in the area, very impressed. Will be using this company again!
• KP

  Kris Parnell

  Mar 31, 2026
  1.0
  Service professor has been horrible to deal with. The people on the phone have no clue what is going on, they send their technicians out and some of them are quite rude and also don't seem to know what is going on. I needed my tankless water heater flushed and they sent someone out that didn’t know how to do it. He was going to charge me a service call even though he didn’t do any work and they had to reschedule an appt with someone who was familiar with tankless water heaters. Save yourself a headache and call somebody else.
• EM

  E McAuley

  Mar 8, 2026
  5.0
  After spending years shopping around with a number of different plumbing services in the area, this house has found a home with the teams at Service Professor. We first called the plumbing team in a few years ago, back when they were Hedlund, to replace a couple of toilets original to the house. The team did a really professional job, with high quality materials that have held up well over the years. Last fall, when the piping for a decades-old water softener system (that was no longer in use) sprang a leak, we called them back to pull out the obsolete equipment, replace some corroded fixtures, and swap out another old toilet that had been giving us issues. Once again, the team was easy to work with and did a really solid and professional job with a quick turnaround. At that time, knowing we'd likely need to have more work done, and soon, we signed up for a $15 / month membership—which I like primarily for the reassurance of priority scheduling. There are added discounts that come with membership, as well, but I imagine each household will have to decide whether those discounts are significant for your needs. Well, come last week—we were VERY grateful to have our membership with Service Professor already in place when we discovered our aging gas line had sprung a serious leak. The gas was shut off, leaving our house without heat or hot water during some extremely cold days. We do our best to take the hits and manage difficulty with a positive attitude, but this was a really hard one, and it turned out to be an incredibly tricky fix. Long story short: Consumer's marked the places where they found obvious gas leaks, but it turned out there was a pretty significant, hidden leak in the main line buried under the cement of the garage floor, which could only be detected with a pressure test. Over the course of several days, the entire Service Professor team—admin, technicians, all—worked with friendliness, diligence, and urgency to help diagnose the problem and follow through on last-minute scheduling and completion of needed repairs. I would like to shout out the whole team—the friendly phone admin/schedulers whose names I didn't catch (I'm sorry), and the team members who made last-minute onsite calls to deliver needed materials so the jobs could be completed more quickly. Thanks to John for the initial assessment and for helping, upon request, to look for any future issues that we'll need to jump on sooner rather than later. To Tyler, for working so hard to find a buried leak, and then going above and beyond to work with his supervisor on pricing. Last but certainly not least, thank you to Keegan, Logan, and MVP Michael, who came out and completed swift and solid work—in spite of the cold and rain and needing to pivot when plans didn't go as expected. Michael was onsite multiple times over the course of the week, and without any urging was determined to have the gas back on for us without delay. He made sure to check in multiple times over the course of the project to keep me informed of progress, and at the end, worked with the Consumer's field rep to make sure no leaks remained after the job was done. He was the last one onsite after the boiler and water heater were lit—several hours ahead of the team's estimated end time. I chatted a little with these fellows over the course of a few days, and on three separate occasions individual team members spoke, unprompted, about how much they love getting to know the unique personality of each house, and helping people find solid solutions to the issues in their home. I suppose you could find a way to be cynical about that, but I have genuinely appreciated getting to know the Service Professor team, and, for us, the care for the work shows in the quality of the finished product. We're looking forward to having Service Professor team back to work on more upgrades in the coming year.