Family Plumbing and Heating

4.7
513 reviews

About

HVAC Contractor
No matter the time of day or night, you can always count on Family Plumbing and Heating for fast, professional, and affordable plumbing repairs. With over 34 years of experience, our certified technicians can have your plumbing system repaired in no time. For your convenience, same-day services are always available. Call our family-owned company today to learn more! FREE estimates are available.

Location

Family Plumbing and Heating
519 west 2nd, Gaylord, MI
49735, United States

Hours

Reviews

4.7
503 reviews
5 stars
459
4 stars
12
3 stars
2
2 stars
2
1 star
28

What are people saying?

AI-generated from recent customer reviews

Professionalism

Technicians consistently demonstrated professionalism, knowledge, and courtesy during service calls.

Timeliness

Customers appreciated the prompt arrival and timely service provided by the technicians.

Customer Service

The office staff received mixed feedback, with some customers noting scheduling issues, but many praised the overall customer service experience.

Quality of Work

The quality of work performed by the technicians was frequently highlighted as excellent, with many customers expressing satisfaction with the repairs and maintenance.

Communication

Customers valued the clear communication from technicians regarding the work performed and any issues identified.
  • MO
    Michael Odren
    3 days ago
    1.0
    I paid 600.00$ just so they could red tag my furnace. No help at all..
  • KB
    Ken Barrow
    Jan 5, 2026
    5.0
    I gave a 5 rating because of the tech that solved a water issue. He was professional and did a great job. When he gave us the quote I thought it was high and asked for an itemized bill for the work done to see if I was missing anything. He told me they don’t give itemized bills which I thought was strange. This company put all the pricing issues on the tech and this should not be his job. Other than that the job done was very good. Thank You Jordan
  • TC
    Timothy Croll
    Jan 2, 2026
    5.0
    Front office is super helpful listening to needs and working out a viable schedule that works for both sides. Trevor, the technician who came to service the matter, was prompt, friendly, and got to working on the issue right away. We got heat back on with some insight in what may have caused it. Appreciate the honesty and strong communication all around.
  • EW
    Ethan Wood
    Dec 18, 2025
    5.0
    Family Plumbing got my leaking boiler line fixed, in a timely and professional manner. Really appreciate the quality and professional team. Highly reccomended!
  • DN
    Deb Nearing
    Dec 11, 2025
    5.0
    Trevor and Josh were both friendly, courteous, and knowledgeable. Collectively they replaced a faulty solenoid to get our humidistat on the furnace working again. We ALWAYS love working with Family Plumbing and Heating! The techs arrive at the house and automatically put footies on over their work shoes/boots before they make their way through the house to maintain or service units. The people at Family P & H are always a pleasure to work with - from those on the phone to those that come to the house.

Frequently Asked Questions About Family Plumbing and Heating

What are the operating hours of Family Plumbing and Heating?

Family Plumbing and Heating operates from 8:00 AM to 5:00 PM Monday through Friday and is closed on Saturdays and Sundays. However, they offer 24/7 availability for emergency services.

What plumbing and heating services does Family Plumbing and Heating offer?

They provide plumbing services including installation, re-piping, geothermal heating, boiler repair and replacement, as well as HVAC installation and repair.