Herb's Carpet & Tile

Reviews

• RC

  Robin Cox

  Sep 2, 2024
  1.0
  Went to Herbs for bedroom carpet. The assured me it would be installed within six weeks. After five weeks, I called and was informed the carpet had not yet arrived at their store, and they would schedule as soon as it arrived. I had to call every couple weeks for the next four months since they never contacted me to update the status. When the carpet did finally show up, I only found out because I showed up at the store to get my 75% deposit back. I agreed to let the install to get it done, but customer service was non- existent.
• JD

  Julie D.

  Jan 25, 2023
  5.0
  Very knowledgeable and friendly, whether the office/sales staff, Phil, or the installers. We had a hiccup with carpet being shipped in with a minor streak in color, which the installers noticed when they came to install it (when unrolling it). We hadn't noticed it, even when they pointed it out. They told us right away, had new carpet ordered expedited, and were right back to install it. They didn't want us settling for second best of anything, whether we noticed or not. TOP NOTCH service and we have been back to them several times for product/service. They have also worked with volunteer community organizations to help where needed, which shows they are a very heart-centered business, and we are so grateful for them.
• LB

  Leanne Brill

  May 12, 2022
  5.0
  Loved the customer service, variety, quick delivery, and fair prices!
• BG

  Brian grandon

  Apr 10, 2019
  1.0
  Over promised, under delivered to say the least!!! Workers didn’t even vacuum after install and left a mess. Walked out while I was on the phone and went on to another job. Called the store and got no help there. Was told on a couple different occasions throughout this process that the owner would get in touch with me, that never happened either. This was a commercial job and they completely screwed us over. We would not recommend them to anyone and would encourage anyone we speak with to take their business elsewhere.
• BM

  Brandon McDonald

  Jul 5, 2017
  1.0
  Bad customer service. Was told 6-7 different times / days that our rug would be finished. Ordered custom sized rug. Ordered the rug to be 14' x 14' Rug came out to be 13'9" and the whole back side of the rug was filthy as the bed of the truck they picked it up with was very dirty, and rug was not protected. Would not recommend this company to anyone... I would suggest going ANYWHERE else. Its worth a drive to Muskegon than having to deal with them.

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