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Jan Door has built a reputation of quality and dependability for residential, commercial, and industrial customers in Metro Detroit and surrounding communities.
Feedback indicates a mix of experiences with customer service, ranging from friendly and helpful to rude and unprofessional.
Reliability
Several customers reported issues with reliability, including missed appointments and lack of communication regarding service delays.
Quality of Work
While some customers praised the quality of installation and repairs, others expressed dissatisfaction with the effectiveness of the services provided.
Pricing Transparency
There are complaints about unexpected price increases and lack of clarity regarding service costs.
Timeliness
Customers noted both prompt service in some cases and significant delays in others, leading to frustration.
JS
Joseph Syrian
Nov 14, 2025
1.0
Jan Door, charged my wife $125. To change the battery in our opener. Does that seem reasonable? I won't call again.
BT
bob turner
Nov 3, 2025
5.0
Used Jan Door over a number of years.
really impressed with workmanship and integrity most recent experience i had an issue on a weekend . they called and gave me some suggestions . So far it’s worked.
They called this morning to check!
CC
Cornelio Campa
Oct 10, 2025
1.0
This place is a joke, I had an appointment with them set from12-4 it is now 3:30 pm and I had to call them and find out that they aren’t coming they didn’t even give me a call or send me a text with updates on where the service guy was at. Very unprofessional and not reliable at all. Don’t do business with these people they can’t even respect a persons time enough to give a call and let them know that they can’t make it.
SW
Sam Wildt
Oct 7, 2025
5.0
I would highly recommend them, had 2 entry and 2 storm door installed. Dave did an awesome job, very attention to detail. Price for door and installed was very reasonable.
YY
yahoo yahoo
Sep 18, 2025
1.0
Never deal with them they will steal your money and other than that the service is very bad they stole my money we agreed on a certain price and after two months of waiting and after completing the installation they stole from me an increase in the price in any case do not deal with them you will regret that you wasted your time and money with them