Lumber Liquidators

Reviews

• TT

  T-money

  Apr 6, 2026
  1.0
  Horrible and Customer Service is Worse....NO RESOLUTION TO YOUR COMPLAINT, THE DELIVERY TEAM NEVER ARRIVED ON THE DELIVERY DATE....THEY CAME DAY LATER AFTER I MISSED WORK AND NEVER RECEIVED ANYTHING FROM THE $249 DELIVERY FEE......TERRIBLE BUSINESS, GO TO ERICKSONS OR HOME DEPOT
• TP

  The Professor

  Feb 6, 2026
  1.0
  Bought hardwood flooring from their website, a week goes by with no communication from store where it was being delivered. When I finally called them I was told the order was canceled because they never had the flooring available in the first place. Had to actually call corporate myself to get money refunded.
• VG

  Vale Gjoni

  Jan 8, 2026
  5.0
  We’ve consistently found great prices and quality at Lumber Liquidators, plus the sales representatives are true pros.
• FT

  Frank Thompson

  Nov 6, 2025
  5.0
  From start with Keith Sommers the salesperson to finish with George Empson the installer. It was one of the most positive experiences my wife and I've had in a very long time. I was able to return unused product without any problems. I'd definitely recommend Lumber Liquidator for future jobs.
• TH

  Tim H

  Sep 7, 2019
  1.0
  COMPLETE INCOMPETENCE & UTTER DISAPPOINTMENT! On 8/24/19 I placed an online order for over 500 square feet of Engineered Vinyl Plank (EVP) flooring. You CAN NOT receive an online order confirmation number unless you first submit payment for the order. I received online order confirmation #10300363 indicating that $1737.36 had been billed to my wife's VISA account. On 8/28/19, I received a voicemail message from Nick at Lumber Liquidators in Clinton Township, MI indicating there had been some online processing issues but that my order was in stock and now ready for pickup. On 9/7/19, I made arrangements to borrow my son's pickup truck and offered to pay him $.25/mile as his lease was already over his contracted miles. Upon arriving at an almost empty store and waiting almost 20 minutes for someone to wait on me, I was informed that I still needed to pay for the flooring. Upon showing a printed copy of the original online receipt showing I had submitted payment via credit card, I was informed there had been a computer problem and that Lumber Liquidators had never processed the payment. IF THIS WAS THE CASE, THEN WHY WAS I INFORMED THAT MY ORDER WAS OK AND READY FOR PICKUP AND WHY DID I RECEIVE AN ORDER CONFIRMATION # STATING THE CHARGES HAD BEEN APPLIED TO MY WIFE'S VISA ACCOUNT? Since the original order had been processed under my wife's credit card, I was unable to confirm at the store whether or not her account had been charged and couldn't contact her as she was volunteering at a charity golf outing for BIAMI (Brain Injury Association of Michigan). In summary, I wasted my entire afternoon borrowing a vehicle and incurring time and expense due to the incompetence of Lumber Liquidators. When my wife returns home this evening, I am going to do my very best to talk her out of the flooring she so very much liked and convince her to purchase flooring from a different company! NEEDLESS TO SAY, I WILL NOT BE RECOMMENDING LUMBER LIQUIDATORS TO ANYONE I KNOW THAT NEEDS FLOORING!

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