American Sewer Cleaners

Reviews

• TC

  Trina Carswell

  3 days ago
  5.0
  I called American Sewer for a clogged toilet, and Frank fixed the problem quickly and very professionally. The service was fast, clean, and done without any damage or concerns. Thanks Frank!!!!!!!!
• CG

  Cheryl Griffith

  Apr 2, 2026
  5.0
  I called American Sewer Cleaners with an emergency situation and the woman who answered the phone was very kind and helpful. Wish I would've gotten her name. Anyway someone was sent to my home within a couple of hours. The man who came to my house was Mike B. He was extremely polite and treated my home with care and respect. He explained everything to me because I was clueless. We are new to Michigan coming from Arizona and know nothing about basement issues. He took care of our problem and cleaned up everything when he was done. Very pleased with the work that was done and the advice. Extremely reasonable price. Couldn't be happier! Thanks for being here in my time of need! Your employees are amazing! Thank you so much! Definite 5 stars...
• AF

  ANTHONY FIAS

  Apr 2, 2026
  5.0
  We had a kitchen drain line plug up on us, and I reached out to American Sewer. Tim D was awesome, very professional, and quick to get my line open! Hats off to American Sewer and especially Tim D for the super service! Thanks again!
• HL

  Hanna Lytle

  Mar 1, 2026
  1.0
  I would give them zero stars if possible. Do NOT use this company unless you want to repair thousands of dollars worth of damage in your home caused by their employees. An employee named Chris came to my home to unclog a drain. He proceeded to drag a huge piece of industrial equipment through my home and up my stairs despite me telling him they typically start in the basement at the main line. He absolutely destroyed my hard wood stairs on the way up my stairs as well as my bathroom floor that was only a few years old. He appeared under the influence of something. It cost me over $1000 to replace my flooring in the bathroom and I cannot afford the repairs needed to my hardwood. A manager came to view the damage and gave me back the $100 it cost for their services. That was my mistake allowing it because now I cannot take this to small claims court where it should have went. Please learn from my horrible experience hiring these far from professionals. Every day I look at my extremely damaged hardwood is a reminder that this company should not be in business still.
• DC

  Dalton Carlisle

  Feb 23, 2026
  1.0
  First off, the workers are always great and get the short end of the stick. I have no issues with their workers. Now, the ladies (especially Rachel) in the office is another story. I get me having surgery or a medical condition is not your problem, but you don't have to be condescending over the phone when I'm just asking for information on our warranty and then to get EXCITED about voiding our warranty because your office workers give the wrong info out regularly and misinform your on-site workers. She was so absolutely rude and mean, "good luck with your medical condition" laughing to other workers about something I can't even control. Real mature, real professional. I wish I had it recorded. Then in the voicemail stating our warranty is voided she was so giddy with glee it made me sick to my stomach, when they already had all of the information that apparently "voided" our warranty. I'll definitely be saving the voicemail for further help with this. I've also heard them take the same tone with their workers when they are reporting in costs while I'm standing right there, then the worker has to apologize for their behavior and explain how crappy the office women are, so this isn't a one time thing. We had them come out and do a flush, they gave us a six month warranty, which I'd hope to receive after almost $400 for a FLUSH. They quote you the most miniscule price, then charge your for additional services almost immediately. ( I get this is pretty standard, but to charge for an additional worker who mostly stood there for our crawl space, then they only quote 50ft of line then charge by the extra 50ft bundle, not by the actual length of extra cord they use unless you complain. So make sure you aren't overcharged and ask how much extra length they used. We aren't even getting our warranty for the services we paid for. Horribly run company with mistreated workers and extremely selfish and awful ladies in the office. You don't know everyone's situation, and as a veteran struggling with extreme mental health issues, major depressive disorder, and physical health issues, this entire situation is so horribly awful and will stick with me WAY longer than your little joke to your friends will. I hope it was worth it, your entire office deserves to be fired for treating people the way you do. Oh and she swore at me on the phone and was extremely rude when I just tried to call and ask for more information about the warranty, calling back and asking for another worker got me the same treatment. Her entire demeanor is angry victim karen who wants to make everyone else feel bad because she hates her job because she's bad at it. I believe in karma and can't wait until Rachel gets hers.

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