Direct Tools Factory Outlet

4.3
297 reviews
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Business Details

12158 South Beyer Road, Birch Run, MI
48415, United States
(810) 818-7540
http://www.directtoolsoutlet.com/

About

Hardware StoreOutlet Store
Direct Tools Factory Outlet brings you the best brand name tools at huge savings, offering brands such as RYOBI, RIDGID, and Hoover. Shop our full selection of power tools, outdoor products, and floorcare products.

Details

  • DeliveryNot available
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Direct Tools Factory Outlet
12158 South Beyer Road, Birch Run, MI
48415, United States

Hours

Reviews

4.3
297 reviews
5 stars
189
4 stars
58
3 stars
25
2 stars
7
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff is consistently described as friendly, helpful, and knowledgeable, contributing to a positive shopping experience.

Product Selection

The store offers a variety of Ryobi and Ridgid tools, including refurbished and blemished items, although some customers noted a decrease in inventory variety.

Pricing

Customers appreciate the competitive pricing and sales, but some express concerns about the value of refurbished items and the reliability of warranties.

Store Environment

The store is noted for being clean, organized, and well-stocked, enhancing the overall shopping experience.

Warranty Issues

Several customers reported dissatisfaction with warranty service, particularly regarding the handling of refurbished tools.
  • JC
    Joe Colon
    Nov 12, 2025
    5.0
    I paid the price for showing up on a day they were having a big sale - 40% off retail. I have only recently started converting my gas yard tools to battery and chose Ryobi 18V and 40V systems. I found numerous parts on my wish list (extended pruned, backpack sprayer) along with their D-Link racking. I ended up spending almost $500. I am happy for what I got and regretful of the expense. The associate (Jasmine) was extremely helpful and nice - cost me another $100 šŸ˜. The deals were so good, I will have to return once I have saved up.
  • CC
    Carolina
    Nov 8, 2025
    5.0
    This tool outlet is, above all else, NEAT, CLEAN and ORGANIZED and so are the staff members.....Jasmine, Anthony, Wilfred and Janet. I spent an hour moving through the store, filled with every imaginable tool. Such an organized tool selection with a dedicated staff that makes it well worth the visit. Downside is......Direct Tools prices have increase significantly over the past few years....double and triple in many cases making it almost the prices of a Home Depot purchase of new tools
  • BP
    B P
    Oct 24, 2025
    5.0
    Jasmine is always helpful, smiling resourceful and remembers me as soon as I walk in and Iā€™m only there a couple times a year top notch service and a wonderful associate.. She is an absolute asset to Direct Tool /TTI
  • ZB
    Zach Bee
    Jul 8, 2025
    5.0
    We were just in today and I just wanted to say thank you for being so kind helpful and understanding and knowledgeable about your tools and expertise you guys are amazing and 10 stars amazing service and great customer care and support and service we will be back again soon
  • DB
    David Be
    Jun 29, 2025
    5.0
    I have bought alot of Roybi tools so this was a great place to buy accessories and refurbished batteries.
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Frequently Asked Questions About Direct Tools Factory Outlet

What brands of tools does Direct Tools Factory Outlet offer?

Direct Tools Factory Outlet offers brand name tools including RYOBI, RIDGID, and Hoover.

What are the store hours for Direct Tools Factory Outlet?

The store is open Monday to Thursday from 10:00 AM to 7:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.