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Direct Tools Factory Outlet

4.3
(305 reviews)
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Business Details

12158 South Beyer Road, Birch Run, MI
48415, United States
(810) 818-7540
http://www.directtoolsoutlet.com/

About

Hardware StoreOutlet Store
Direct Tools Factory Outlet brings you the best brand name tools at huge savings, offering brands such as RYOBI, RIDGID, and Hoover. Shop our full selection of power tools, outdoor products, and floorcare products.

Details

  • DeliveryNot available
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Direct Tools Factory Outlet
12158 South Beyer Road, Birch Run, MI
48415, United States

Hours

Reviews

4.3
305 reviews
5 stars
198
4 stars
57
3 stars
25
2 stars
7
1 star
18

What are people saying?

AI-generated from recent customer reviews

Staff Knowledge

Customers consistently praised the staff for being friendly, helpful, and knowledgeable about the products.

Store Cleanliness

The store is frequently described as clean, organized, and well-maintained, enhancing the shopping experience.

Pricing Concerns

While many customers appreciated the prices, some noted that prices have increased significantly over the years, making comparisons with other retailers like Home Depot necessary.

Warranty Issues

There are complaints regarding the warranty process for refurbished tools, with some customers feeling unsupported when issues arise.

Product Selection

The store offers a good variety of Ryobi and other tools, but some customers expressed disappointment over the shift towards blemished items rather than refurbished tools.
  • CF
    Cheri F
    Jan 12, 2026
    5.0
    We love this store. I think we have every Ryobi tool that was ever made. The young man that manages the store is an excellent salesman because he knows the products in and out.
  • AR
    Autumn Rogers
    Dec 15, 2025
    5.0
    We always stop here when we are in town. Great tool outlet and the staff are always helpful.
  • DA
    Dan Acton
    Dec 11, 2025
    5.0
    Great prices, selection. Helpful, friendly, & professional staff. Great day care for dad while at Birch Run Outlet Mall.
  • JJ
    jaco jeff
    Dec 10, 2025
    5.0
    Great priced Ryobi and other brand tools. I feel like a kid in a candy store when I go there. Some items are remanufactured products, but they stand behind their products. The staff are knowledgeable with the products available as well as notifying you of great sale items. Love this place!
  • AH
    Anonymous Hippopotamus
    Nov 29, 2025
    5.0
    A very friendly and knowledgeable staff at this location. They know what is on sale or discounted and why and when the best deals are. Very helpful and welcoming.
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Brand Certified Facts from Direct Tools Factory Outlet

Direct Tools Factory Outlet partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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