Carpet Mart

Reviews

• TH

  Tim Hanley

  Mar 27, 2024
  1.0
  My wife and I went into Carpet Mart on March 7th, 2024 to buy an area rug for our home. We were told that Carpet Mart stopped selling area rugs but we still bought the rug pad knowing we would need it for the new rug that we would be purchasing elsewhere. Our new rug was delivered with a new pad included. On March 27th, 2024 we tried to return the unopened rug pad to Carpet Mart, we were then told they would not take it back. We are now out $100.00! Carpet Mart claims they pride themselves on on delivering world class customer service. They have awful customer service. Consider going to many other area carpet stores. As for us, we will never return to this one! We did have a great experience with Country Carpet in St. Joseph, MI
• JH

  John Hoss

  Apr 28, 2023
  5.0
  Finally replaced our worn-out carpet. Carpet Mart had a huge "in-stock" selection to choose from. Excellent prices and a quick installation. Well done, Carpet Mart. Highly recommend. We will be back soon for more!
• TM

  Tracy McFall

  Sep 26, 2022
  5.0
  Omgosh this place is an outstanding carpet/ flooring store! It’s an icon to the area, but I was recently reminded of their tremendous service and selection. And, price was great! I had been renting my house out and decided to move back to the area. With the back up of services and products with Covid, I was sure it would be months before we could get carpeting and installation. We went to two big box stores, but their service and prices were not comparable to Carpet Mart. After visiting two other stores, I decided to try Carpet Mart. First, the service was excellent. The prices were about the same as the box stores. The selection was huge! I found exactly what I wanted and they got me set up for an estimate which was within a week or less. Then, my expectation was it would take forever to get the order and even longer for install. Not true. John kept me informed about the order, when it arrived and then he worked a miracle to get it installed before we moved in. Installation was quick and thorough, and we were soooo pleased when we arrived. Thank you Carpet Mart and the people that made this happen. We still need to do the basement, so we will be back!
• RR

  ragann5096

  Dec 16, 2021
  5.0
  Thank you Carpet Mart for a great job! From sales to installation we are very pleased with our new carpeting and flooring! Thank you for a job well done John and crew! Glenn & Renate Wilson.
• JM

  Jordyn M

  Jun 24, 2019
  5.0
  Great customer service and so easy to work with! We love our new carpet!

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