Heartwood Kitchen & Bath Center

Reviews

• JW

  James W

  Nov 9, 2022
  1.0
  Received a strong recommendation for a designer at Heartwood Kitchen, but parted ways after the designer missed their own self-imposed schedule for preliminary design several times over a period of four months. We have absolutely no deliverable to judge the quality of the designer's work upon because of their excessive lateness. This designer over-promised with no pressure from us, consistently failed to deliver, understood our expectations and acknowledged their failures but took no action to correct the issue. Stunning lack of professionalism. Full details below. -April 6: Initial contact; was told by designer they were busy and it would be a few weeks until "measure day". When I asked, "busy" meant a few weeks. I informed the designer that was better than we expected and we understand everybody is busy now but to just keep us up to date if that schedule changes -April 18: designer visited our house to measure the kitchen. Quoted us a "couple of weeks" for a preliminary design and budget. -May 6: (three weeks later): contacted designer who apologized for being late and said a "couple more weeks" -May 24 (three weeks later): designer apologizes for being late; I remind the expectation we established early on: "schedules change which is okay but keep us informed". Designer tells us designs will be done in two days. -June 7 (two weeks): e-mailed about schedule; informed "it's 90 percent done, it will be done tomorrow afternoon" -June 16 (a week and a half): contacted designer who said "everything is done except one quote from the manufacturer; I'll have it to you tomorrow". Being in a related industry, I know it's very uncommon to contact a manufacturer for a quote on a preliminary design. The planned remodel isn't that nice to justify manufacturer quotes on the preliminary design. -June 17 (due date): no response from designer, no design, no budget. June 27: I reach out again reminding the designer of the schedule and our expectation to kept apprised when the schedule changes. No response. -Two months go by without any response to our voicemails or e-mails. -August 4: designer contacts us, apologizes for being so late, and asks to re-earn our business. We respond by inquiring where the design stands (again, recalling that we were waiting on one quote and there should be no work left to do). No response. -August 21: call the designer and issue a firm deadline of August 26 which is well understood. August 26: no design. August 27: designer informs us of family issue, apologizes. Promises August 29. August 29: no design, no communication. August 30: we notify designer that they no longer have our trust and confidence and we will no longer work with them.
• AP

  Al Pollard

  Apr 15, 2021
  5.0
  Jim LaFrance at Heartwood did a superb job in designing our kitchen remodeling. He guided us away from our preconceived ideas into something far better. The kitchen is magnificent. The Cabico cabinets and quartz counters (Surface Creations) and installers are terrific. Jim was there at every step. This is the 3rd job Jim has done for us. He is knowledgeable and easy to work with. We highly recommend him.
• DB

  Dawn Berry

  Apr 15, 2019
  5.0
  very friendly and what I was looking for
• DP

  Domenic Pugliares

  Aug 9, 2017
  5.0
  Cabinets delivered on time and correct, what could be wrong with that? I highly recommend them. Domenic Pugliares owner Dunegrass Golf Club

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