Heil Plumbing & HVAC

Reviews

• MK

  Michael Kirks

  3 days ago
  5.0
  I would like to commend Heil Plumbing for the wonderful job they did completing our sewer plumbing project. From start to finish, the process was handled in an efficient, professional, and timely manner. Thank you to Ashley in the office, who was very responsive to urgent requests, and to Jake, the first technician who came out to assess the issue. We had a couple of plumbers come out to the house, but it was difficult getting a clear commitment from them regarding getting a cost estimate. After dealing with the back and forth, my wife decided to search online for a Howard County plumber and found Heil Plumbing’s phone number. I called, and the very next day Jake came out to assess the problem. We truly appreciate Heil Plumbing’s prompt response. Jake quickly determined that the issue extended beyond what the previous plumbing companies had identified, which gave us much-needed clarity and direction. A special thank you to Otto, the lead technician. He was very knowledgeable and responsive, ensuring that everything was completed correctly and timely. The team worked diligently and kept me informed throughout the entire process. It’s not always easy dealing with plumbing problems, but they made the experience smooth and stress-free. I truly appreciate their hard work and excellent customer service, and I highly recommend Heil Plumbing to anyone in need of reliable and efficient plumbing services.
• RM

  Ryan Madison

  6 days ago
  5.0
  Top notch service. They came out within the hour and fixed our shower issue after a couple of hours because it was a difficult job where the technician had to cut through metal. Also every time I have contacted them, the technician who came was super nice, friendly, and experienced. Definitely 5 stars for Heil Plumbing
• HS

  Harry Stello

  Feb 17, 2026
  5.0
  I called today for an issue that I've been putting off for multiple months due to what I thought was a high priced fix ( my picket froze and cracked my water line outside). I called and talked to an Ai answering service who surprisingly got the everything correct without having to repeat anything. Chand and Ronaldo were dispatched about 30 minutes later and arrived about an hour after I placed my call. Chad was extremely professional and helpful. He methodically talked me through what and where he thought the problem was and where the break could have been. I signed the authorization for work, which gave me the price and detailed what work he was going to perform. About an hour later, they were done and they showed me where the break was in the water line (exactly where he thought the issue would be by the way). They turned the water on, verified they fixed the issue and the spicket worked as expected. I think Ronaldo has an excellent mentor! Thank you for the excellent customer service, you have a customer for life.
• EF

  E Ferg

  Feb 15, 2026
  5.0
  Seth Cranford was absolutely brilliant. He was very professional and patient with educating my husband and I about our pipe (hose bid caused pipe to freeze/crack) issues and how to avoid future problems. I highly recommend the service of Heil Plumbing & HVAC and will definitely keep this business in mind should we have any issues in the future.
• MM

  Mary Morgan

  Feb 8, 2026
  5.0
  Chad was great! He was very knowledgeable. He outlined and explained the process of the new water heater installation. He immediately recognized and addressed my concern regarding the leak and possible damage to my floors. Colin was a great help in the process. HEIL is the company to call FIRST! They RESPOND quickly!!! THANK YOU!

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