TW Perry

Reviews

• LM

  Lovro Modric

  3 days ago
  1.0
  Staff is rude and unhelpful. One guy didn't know what butane is. When I was shocked, his response was "am I supposed to know everything? You're moving too fast". You're clueless, and I have places to be and have work to do. You get paid to stand around and not know what basic things you sell, I have real work I need to do. Disrespectful beyond words. Can't tell what's worse, the ridiculous attitude or being an adult working at a hardware store, and not knowing what butane is. Good God..
• NL

  Nicole Lares

  Mar 24, 2026
  1.0
  Visited the showroom on Brookville Road in Silver Spring around 11:15 AM today, looking to replace 3 doors in our home. Walked in to find 2 employees at their desks, who glanced up and then proceeded to completely ignore us. No greeting, no “be right with you,” nothing. We were genuinely interested. The doors looked great and we were ready to have a real conversation about replacing multiple doors in our house. That’s not a small purchase. But after standing around for 5 minutes while the staff chatted with each other like we were invisible, we left. It’s a shame, because the product selection seemed solid. But basic customer service is non-negotiable, and this fell embarrassingly short. Taking our business elsewhere.
• RV

  Rae Valencia

  Dec 11, 2025
  1.0
  When you call the phone number, you will never reach a person. They don’t answer any line. It’s a voicemail tree that leads you down the road to nowhere.. If you want to talk to a human being, you have to go to the location in person I used to really like doing business with the store, but how can you do business with a place that won’t answer your questions, return your message or pick up the phone? They leave an instruction to send them a text message that someone will get right back to you and no one ever does good luck reaching anyone
• JH

  Jeremy Hinds

  Dec 4, 2025
  1.0
  I recently had a disappointing experience with a manager at TW Perry in Silver Spring, and I feel it’s important to share. The manager, Bebe, laughed at me when I questioned a sign that clearly stated “All Valspar Paint is on Sale.” When I pointed out that the sign did not mention any exclusions, he told me the sale only applied to discontinued paint. I asked where that was indicated, and instead of explaining, he tore down the signs and said, “I’ve never had anyone question that it’s just the discontinued paint.” When I asked if the paint I selected was included in the sale, he dismissed me and said I would have to pay full price, then walked away as if I was the one who misunderstood—despite the signage being inaccurate. For clarity, there were two signs covering the 12-foot section of Valspar paint where I selected my item, and both said “All Valspar Paint on Sale.” The issue wasn’t just the incorrect signage—it was the way the situation was handled. Laughing at a customer, dismissing their legitimate concern, and refusing to acknowledge an error is not acceptable behavior from any employee, let alone a manager. Mistakes happen, but professionalism requires owning them, not projecting them onto customers. I hope TW Perry takes this feedback seriously and provides better training so managers can handle these situations respectfully and professionally in the future.
• DY

  Dimitar Yanev

  Mar 15, 2022
  5.0
  Very good service. Great place

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