Business Details
About
HVAC ContractorHeating ContractorHeating Equipment SupplierAir Conditioning Contractor
Welcome to Quality Air Services – Your premier destination for HVAC and Mechanical Excellence in the Washington DC Metro Area! With over 25 years of expertise, we cater to commercial multi-family properties, condominiums, and discerning homeowners. From fan coil units to split systems, trust our seasoned professionals for unrivaled proficiency in addressing your HVAC needs. Experience seamless service and unparalleled comfort with Quality Air Services – where your satisfaction is our priority.
Location
Hours
Reviews
4.8
288 reviews
5 stars
260
4 stars
13
3 stars3
2 stars2
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism, responsiveness, and helpfulness of the staff, particularly highlighting Angie for her exceptional service.
Technical Expertise
Technicians were frequently noted for their knowledge, skill, and thoroughness in diagnosing and resolving HVAC issues.
Installation Quality
Most reviews reflected satisfaction with the installation process, noting that technicians were punctual, efficient, and left the work area clean.
Communication Issues
Some customers experienced delays in communication and scheduling, leading to frustration, particularly regarding follow-ups and estimates.
Mixed Experiences
While many reviews were positive, a few customers reported significant issues with service quality and follow-up, indicating inconsistency in overall performance.
- CMChris MiklovisJan 5, 20265.0One of the most professional companies in the area. A real person answers the phone to start. Scheduling was a breeze, follow up was great. Thorough communications. Techs Bryan and Mario were professional and efficient.
- RRRussell RichardsonDec 22, 20255.0How can I say how much I was impressed with Quality Air Services and the way they installed my new HVAC unit. They arrived when they said they would and their technicians Henry Alvarado and Chris Venegas were outstanding. They were polite, knowledgeable, and worked diligently throughout the whole installation. Great job guys and thanks! 😊
- CJChristina JuniorDec 10, 20255.0Quality Air Service has customer service mastered. Everyone from the office to the onsite techs are polite and knowledgeable. Tony came to service my hvac unit and did an excellent job as always. Prompt, courteous, clean. 5 stars.
- RRRussell RichardsonDec 4, 20255.0My experience with Quality Air Services couldn't have been smoother. They have made the whole process for the replacement of my old HVAC effortless. Special shout out to Angie who guided me throughout this whole process. From start to finish, she answered all my questions in a professional manner. I can't forget Sean your estimator either. Very knowledgeable and polite. They both are to be commended for their great professionalism. Great job guys!
- KCKim C.Nov 25, 20251.0There is no "quality" associated with this company. It is unquestionably the most unprofessional vendor I have ever dealt with. First, a technician erroneously diagnosed the issue with my HVAC unit as a faulty thermostat. After paying for a new and costly thermostat and installation, I quickly learned that was not the issue because the unit continued to malfunction. After contacting the company to advise of their error, they attempted to charge me the full cost for a technician to reassess the unit. After reassessment, the tech determined the issue was the control panel. The company took months to locate a replacement panel with a manufacturer, although this is a new unit that was installed 4 yrs ago. After locating the panel, they provided me with an estimate for installation. I subsequently approved the estimate but was told it had expired because some time had elapsed. A customer service rep told me they needed to confirm the continued availabiliy and cost of part. After a week, the same rep advised me that the part was still available and the cost remained the same. She sent that cost estimate to me, I accepted it, and paid a 1/3 deposit fee. Days later, a rep advised that the manufacturer no longer had the part (which she allegedly confirmed only days prior) and the company would have to cancel my order and estimate, and refund my deposit. At that time, she advised that the refund had been issued. My bank account reflected a pending deposit. However, nearly a week later...no refund and it is no longer pending in my account. According to my bank, this would be due to a cancellation by the vendor. So now, my HVAC unit continues to malfunction, I have wasted months with this vendor, and they have fraudulently withheld a refund for a service they have not provided. HORRIBLE CUSTOMER SERVICE
Frequently Asked Questions About Quality Air Services, LLC
What services does Quality Air Services, LLC specialize in?
Quality Air Services, LLC provides expert HVAC and mechanical services, including fan coil units and split systems, catering to commercial multi-family properties, condominiums, and homeowners in the Washington DC Metro Area.
Where is Quality Air Services, LLC located?
Quality Air Services, LLC is located at 655 N Horners Lane, Rockville, MD 20850, United States.
What are the operating hours of Quality Air Services, LLC?
Quality Air Services operates Monday through Friday from 8:00 AM to 4:30 PM and is closed on Saturdays and Sundays.
How can I contact Quality Air Services, LLC for service inquiries?
You can contact Quality Air Services, LLC by phone at +1 301-893-7778 or visit their website at http://www.qualityairservices.com/.
Since when has Quality Air Services, LLC been established?
Quality Air Services, LLC has been established since 1998, bringing over 25 years of experience to the HVAC industry.
What types of properties does Quality Air Services, LLC serve?
They serve commercial multi-family properties, condominiums, and discerning homeowners.
Are there any automotive repair shops near Quality Air Services, LLC?
Yes, nearby automotive repair options include Flat Tire Shop, Capital Detailing, International Collision Center, and Rockville Radiator Shop, which can be convenient for customers needing vehicle services before or after visiting Quality Air Services.
What nearby places can I visit for building supplies or home improvement?
Porcelanosa Rockville Warehouse and Pro Wood Finishes are nearby stores offering tiles, building supplies, and arts and crafts materials, which can be useful for homeowners or contractors in the area.
Are there any community centers or recreational venues near Quality Air Services, LLC?
Yes, Lincoln Park Community Center offers gym and sports facilities nearby, ideal for customers looking to combine errands with fitness or community activities.
What other service providers are located close to Quality Air Services, LLC?
Nearby service providers include Eu Services for printing and event planning, as well as SavATree for home services such as lawn and tree care, offering convenient access to complementary services.