Business Details
About
PlumberSewer & Drain Cleaning
Drain Pro LLC provides drain cleaning, drain jetting, sewer line cleaning, leak detection services, and more to the Baltimore, MD area.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- Mobile paymentsNot available
- Cash onlyNot available
Location
Hours
Reviews
4.9
125 reviews
5 stars
121
4 stars
2
3 stars0
2 stars0
1 star
2
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the professionalism, expertise, and efficiency of the technicians, highlighting their ability to solve complex drain issues effectively.
Communication
While many reviews noted excellent communication and responsiveness, there were isolated incidents of poor communication that led to significant customer dissatisfaction.
Pricing
The business is recognized for offering reasonable and competitive pricing, often significantly lower than competitors, which customers appreciated.
Customer Support
The company demonstrated strong customer support, with several reviews mentioning prompt follow-ups and efforts to resolve issues after service.
- JBJane Bieller4 days ago5.0James was wonderful. Most importantly he knew what he was doing and the price was fair.
- JBJeff BrewisJan 2, 20265.0We use DrainPro LLC for our commercial drain cleaning needs. They are always very responsive and complete our jobs quickly and efficiently. Highly recommend their services!
- JEJ EDec 25, 20255.0Great service at a very good price. Wonderful work ethic and very helpful. They removed over 2 feet of hair a tenant sent down the drain.
- RRrenata ramsburgDec 25, 20255.0We had experienced some particularly difficult problems with the sewage pipes to a small apartment building. Sean was sent out and he was no less than amazing. At the point he arrived we had been through a series of backups and expensive drain cleaning. Sean was professional knowledgeable and determined to solve our problem. He completed the task in the time frame and thus far we have had no additional backups. I would not hesitate to use them again. Worth every penny. Renata Roland Park
- TWTaylor WhittentonDec 18, 20254.0Update: Melissa from Drain Pro responded within 24 hours of this review to make things right. She not only assisted with paying the cost of the restoration, but waived my invoice and apologized for the inconvenience. Thank you very much! Original post: I had Drain Pro go out to my home after receiving a referral from another company. They arrived to my house Friday morning and I received no communication they had arrived, left, if anything needed to be fixed, or if the job was complete. I called repeatedly over the next 4 days and left voicemails that went unanswered. Finally, on Tuesday I received a text message that I needed to get an ejection pump fixed and a part replaced. Due to having no communication, when the bathroom was used Tuesday night after being away over the weekend, the same ejection pump overflowed and sewage backed up into my basement. When I asked why no one reached out to me, I was told "he plugged the pump into the wall and it came on so he assumed it would be ok". That assumption is now costing me $3,300 in sewage clean up fees, another $1500 for a new pump, and another $2k for reconstruction to rip up the flooring in the basement, replace the baseboards and the drywall. When asked if Drain Pro would assist or take responsibility for it, I was told "I'm sorry" and they stopped responding to me completely. They have directly caused me thousands in damages for something they knew was broken, and yet did not take any time to reach out and tell me. The bathroom is also now unusable for at least a week while the repairs get done. Seeking legal advice.
Frequently Asked Questions About DrainPro, LLC
What services does DrainPro, LLC provide?
DrainPro, LLC offers drain cleaning, drain jetting, sewer line cleaning, leak detection, video pipe inspections, trenchless rehabilitation, sewer smoke testing, underground line locating, septic pumping, repairs, and installation services in the Baltimore, MD area.
Where is DrainPro, LLC located?
DrainPro, LLC is located at 1612 Colony Rd, Pasadena, MD 21122, USA.
What are the business hours of DrainPro, LLC?
DrainPro, LLC operates daily from 8:00 AM to 8:00 PM and offers 24/7 emergency services.
Does DrainPro, LLC offer emergency services?
Yes, DrainPro, LLC provides 24/7 emergency services.
What payment options does DrainPro, LLC accept?
DrainPro, LLC accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Is DrainPro, LLC wheelchair accessible?
DrainPro, LLC does not have a wheelchair accessible entrance, restroom, or seating.
How can I contact DrainPro, LLC?
You can reach DrainPro, LLC by phone at +1 410-267-4131 or +1 410-627-6846, or via email at drainprollc@yahoo.com.
Which brands are associated with DrainPro, LLC?
DrainPro, LLC uses brands like Radiodetection, RIDGID Tools, StoneAge, and US Jetting.
What nearby services can I find close to DrainPro, LLC?
Nearby services include B-g mowing for landscaping, Brucksch and Sons Remodeling for home improvement, and Powis Electrical Services for electrical contracting.
Are there recreational places near DrainPro, LLC to visit after your appointment?
Yes, you can visit Compass Pointe Golf Courses for golfing, Sam & Maggie's Dockside Grill for dining, or Riviera Beach Park for outdoor relaxation nearby.