Farnen & Dermer Inc.

Reviews

• TW

  Terri Williams

  Feb 5, 2026
  5.0
  Farnen and Dermer is my go to company for my home. They always offer quick punctual service, answer all of my questions, and make sure that I understand exactly what is being done. I recently had a new thermostat and new hot water tank installed. The technicians are very polite and patient with me and my 87 year old mother asking questions. I appreciate the thorough answers. As a single women I feel safe and comforted by receiving a text with the technicians name and picture, so I know who is coming to my home. Their service is second to none.
• DS

  Deborah Smith

  Feb 1, 2026
  1.0
  WARNING: This company is practicing an imaginary system called planned obsolescence that this company for whatever reason is trying to convince their consumers with older units in their venerable state that their tech can not fix older units due to parts are no longer available. On Friday Jan 30, 2026 the tech arrived he sat down on a bucket and they claimed I need a board and a motor pressuring me to buy new for round $10,000; unnecessary repairs without physically testing my furnace, only to find out second opinion the next day all I needed was a new battery located inside my furnace and a clean filter that this angel of a tech had on his company work truck in this frigid weather that the Farnen & Dermer tech left my family that Friday Jan 30, 2026 the previous evening without any heat. WARNING Misleading customers about repair feasibility is unethical sales tactics.
• MB

  Michael Bruce

  Feb 1, 2026
  3.0
  I felt that the company’s business model is to push you to switching out a system for 5-digit costs even when a component repair is a better option. We are moving so we don’t want that type of investment, which I shared with the tech. The tech only gave me a verbal quote on the repair, and gave me 3 separate formally documented $10,000+ system options. He also suggested that the part might be back ordered - no way of knowing when it would be available. I was able to order the part online minutes after the tech left and it arrived the next day. I installed it myself and saved thousands vs their quoted repair cost. I am thankful as the tech did confirm what I thought was wrong within minutes of arriving. FYI - when you book online and it says “no dispatch fee”, that doesn’t mean they won’t charge you for a visit. I was happy to pay for the diagnosis, but they should probably clarify that to avoid confusion.
• CL

  Courtney Lynch

  Feb 1, 2026
  5.0
  My heat went out last week, which was one of the coldest weeks recorded. Luckily my coworker recommended this company to me. Charlie came out that evening to check the problem. He walked me through the issues and answered all of the many questions I had; I was incredibly impressed with his friendliness and reassurance. James came out a few days later and worked quickly to get a new unit in place. He showed up at 7:30 and by 10am it was up and running. He talked me through final steps and made recommendations on how to keep it running well so there are no further issues. I’m absolutely satisfied with the work and grateful to Charlie and James for a quick and painless update. Will recommend to everyone I know. Thank you, James and Charlie!
• CD

  Chuck Dierbach

  Jan 30, 2026
  5.0
  This company was strongly recommended by a friend. I can pass along that strong recommendation. This is the kind of family-run company that you hope to find. We first had one of those larger companies (that have locations up and down the East cost) come and give a two-and-a-half hour sales pitch. Being able to talk just 15 minutes with one of the owners of this company immediately made the distinction clear. Rather than sitting through a slide show of how great the company is, the discussion was strictly about the technical aspects of what we needed. They were able to install the furnace the same day, and spent seven hours doing so. There was no rush to complete the job, and they were very patient in answering all our questions. We have complete confidence in the installation, and feel very lucky to have found them.