Alcoa Concrete & Masonry Inc.

Reviews

• SN

  Shari Neighoff

  Aug 3, 2022
  5.0
  Their work was amazing. They also were able to adjust the schedule to accommodate our pool plaster getting done. The guys on the job site were professional and cleaned up after they were done. I would highly recommend these guys!
• RS

  Rotimi Solomon

  Oct 20, 2021
  5.0
  One of the best so far
• CB

  Chris Bevard

  Apr 28, 2017
  1.0
  My wife and I decided install a paver patio around our new inground pool and got quotes from multiple companies to do the job. Our pool builder recommended Alcoa, so we decided to go with them despite having estimates that were less expensive from other companies. The crew that came out did a good job, and I’m happy with the work, but if I could do it all over again I would have gone with a different company. My first complaint with Alcoa is the poor communication between us and our project manager Steve. After signing our contract and making the first payment, 10 days passed with no word from Alcoa. I finally tried emailing Steve to see when the work would be scheduled to take place. He replied that day letting me know the work was scheduled to start in 2 days. No complaints from me since I wanted our patio done sooner rather than later, but I was surprised he didn’t let us know as soon as we were scheduled since someone had to be home for the installation. After the first day of construction 3 straight days passed without any continuation of the work. I tried to contact Steve to find out what was going on since the job was only supposed to take 2 days. After trying to contact Steve via email and phone, I called the Alcoa business number to see when they were scheduled to come back and finish our job. The person there said Steve was the only one who knew anything about the work being done at our house, and that I should call him instead. What the heck?! Steve called me a day later to let me know the reason for the delay, which brings me to my second complaint with Alcoa. They didn’t know the county permit requirements for our patio and installed the wrong type of bonding. The reason they hadn’t come out to finish our job was because the county had failed the bonding inspection twice! It turns out that after the first failed inspection Alcoa simply scheduled a second inspection without making any changes, and were surprised when it failed a second time. Steve let me know that work was halted until I agreed to pay $500 for material they need to install a new bonding grid that would pass inspection. Since we were already delayed a week, and I just wanted the job to be done, I agreed to pay instead of arguing the terms of our contract. The new bonding did pass inspection and the patio was eventually installed, but the 2 week delay caused setbacks for scheduling our plaster and fence installation for the pool. I also really don’t like that they charged me $500 for their mistake. TLDR: Consider another company, but if you have to go with Alcoa, make sure your contract stipulates that any work done must pass an inspection.

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