Floor Systems Inc

Reviews

• HB

  Holly Bennett

  Nov 10, 2025
  1.0
  I would not recommend this company based on my experience. They were quick to come out for the estimate, but I had to follow up twice just to receive the actual quote. I scheduled a hardwood floor refinishing two months in advance because we had to move out during the drying period and book an Airbnb. A few days before the scheduled start date, I confirmed everything with Allen — the same person who gave the estimate and set up the appointment. He confirmed they would arrive at 8 AM on the agreed date. However, at 7:30 AM the morning of, I received a text from Allen saying, “I didn’t want to wake you, but can we start tomorrow?” This was completely unacceptable since we had already made arrangements to be out of the house. I called him immediately and explained they needed to start as planned. He said he would make sure the crew came that day. By 4 PM, no one had shown up or even called. When I reached out again, Allen said the team was “two hours away” and would just stop by to “scope out the work” — meaning they had no intention of starting that day. To make matters worse, they didn’t even have the stain color I had already chosen. I ended up canceling the job and thankfully got my deposit refunded. The entire experience was disorganized, unprofessional, and disrespectful of our time and planning. If you value reliability and communication, I would strongly recommend looking elsewhere.
• KC

  Kay Cee

  Sep 23, 2025
  5.0
  Floor Systems installed all bew carpet on our second floor and also installed new hardwood in our family room. From beginning to end the whole process was seamless. The floors look fantastic! Sam was very knowledgeable and provided some excellent recommendations for our flooring. We couldn't be happier. Thank you!!
• PR

  Pat Rubard

  Jun 27, 2025
  5.0
  Floor Systems redid our Family Room and Bathroom floors. They did a great job. I was very pleased and highly recommend them.
• SB

  Shayna Buckley

  Aug 4, 2023
  5.0
  Highly recommend. From the sales team to the installers and installation, everything was great. I have no complaints. Sam was wonderful to work with and another sales person assisted us when Sam was not in the office one day. Installers were on time, friendly, did fantastic workmanship, and they were super quick! I could not be more satisfied. We will definitely use them again when needed.
• SS

  Susan Smith

  May 30, 2023
  5.0
  The team was punctual and did a great job installing our carpet throughout the basement. The worked quickly, were careful with the walls, and cleaned everything up. Would recommend.

Frequently Asked Questions About Floor Systems Inc