Ferguson Plumbing Supply

Reviews

• PL

  Pure Flow Plumbing LLC

  Nov 5, 2025
  1.0
  I have been a long-standing customer of Ferguson on Hollins Ferry Rd, visiting the location almost daily. The staff consistently provides me with the necessary products and services, and if an item is not in stock, they efficiently process a special order for me. I have always been impressed with the customer service, particularly from Jimmy and Dennis, who have been my primary points of contact. I have developed positive relationships with several employees at the location. However, I have recently experienced some issues since Jimmy transitioned out of counter sales and two new staff members joined the team. While I do not have any problems with the new staff members in general, I have had difficulties with Jamal, who tends to try to instruct me on how to perform my job. Instead of listening to my requests, Jamal often suggests alternative parts and seems to have an opinion on every matter. Furthermore, Jamal's work pace is slow, and he frequently takes his time to retrieve items from the warehouse, opting to walk instead of using the available transportation. As a result, my recent visits to the location have taken excessively long, with wait times exceeding one hour. I have always been satisfied with the service provided by Jimmy, Dennis, and Mike, and I would rate them highly. In contrast, Jamal's behavior leads me to question his commitment to his job and his respect for customers' time. His tendency to impose his opinions on customers and his slow work pace are indicative of poor customer service. It appears that Jamal is solely motivated by his paycheck, demonstrating a lack of interest in improving his performance or providing quality service. In my opinion, Jimmy and Dennis exemplify a commitment to excellence, as they consistently strive to assist customers efficiently and effectively. He has been there for years, and if anything, I think he has gotten worse over time. I honestly have no idea how he still has a job there. I have seen Jamal stand at the counter with a long line of customers and tell the other counter staff that he is going to lunch, rather than helping to reduce the wait time. I believe it would be more appropriate for him to help alleviate the backlog before taking his break, as his behavior appears to be lacking in motivation and consideration for customers.
• EC

  Edward Cuffley

  Aug 25, 2025
  5.0
  The Best plumbing, heating &Hvac supply in Maryland peroid
• AY

  Arno Young

  Apr 6, 2025
  5.0
  Recieved the best customer service I've ever
• AI

  Alfredo Ibarra

  Mar 10, 2025
  5.0
  Buen lugar para entregar

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