Brand Certified
Paradise Heights by Richmond American Homes
1.0(1 review)
Certified by Paradise Heights by Richmond American Homes • Mar 01, 2026
Business Details
19000 Amesbury Road, Hagerstown, MD
21742, United States
Certified by Paradise Heights by Richmond American Homes • Mar 01, 2026
(410) 312-2829
Certified by Paradise Heights by Richmond American Homes • Mar 01, 2026
https://www.richmondamerican.com/maryland/western-maryland-new-homes/hagerstown/paradise-heights/
Certified by Paradise Heights by Richmond American Homes • Mar 01, 2026
About
Certified by Paradise Heights by Richmond American Homes • Mar 01, 2026
Home Builder
Boasting a prime location in charming Hagerstown and showcasing an impressive array of new homes with open layouts and designer details, Paradise Heights is a must-see for house hunters in Washington County. This vibrant community offers close proximity to shopping, dining and prominent employment hubs via I-81 and I-70. Residents will appreciate access to South Mountain State Park, Greenbrier State Park and the Chesapeake and Ohio Canal. You’ll love our professionally curated fixtures and finishes!
Location
Certified by Paradise Heights by Richmond American Homes • Mar 01, 2026
Paradise Heights by Richmond American Homes
19000 Amesbury Road, Hagerstown, MD
21742, United States
Hours
Certified by Paradise Heights by Richmond American Homes • Mar 01, 2026
Reviews
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1 reviews
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- GBG BergFeb 1, 20261.0Richmond American Homes does not stand behind their home buyer warranty. When they performed their one year warranty service on our house the Richmond American workers did more damage to our home than they fixed. When we asked the builder to fix what their workers damaged, it was nothing but excuses and finger pointing. We tried to go through their mandatory mediation process, but that was going to cost over $3,000 dollars just to meet with a mediator for 4 hours, and then there was no guarantee of an outcome as mediation is not binding on either party. We would not recommend purchasing a new home from this builder as they do not stand behind their work. Their warranty managers are overworked, and spread out so thin that when you submit any type of request for warranty work you get an eMail stating that they are extremely busy and it may take some weeks or longer to get on the schedule. When you do get them to acknowledge that they should take ownership of an issue, it could take them a year to get it resolved. Believe me, we actually had warranty work that was not completed for over a year. And it was not anything super difficult, just replacing exterior molding that did not match the surrounding moldings. Excuse after excuse on why they could not replace the molding. But other new houses they were building were going up around us that had the molding we needed, so not a supply chain issue. Just a poor customer service experience. Not the type of company you want to spend your money on - look for other builders that stand behind their work and read reviews. Stay away from Richmond American Homes.
Frequently Asked Questions About Paradise Heights by Richmond American Homes
How much do homes cost?
If you’re in the neighborhood, stop by and a sales associate will be happy to walk you through the options! If you’d rather check online, visit the community’s page https://www.richmondamerican.com/maryland/western-maryland-new-homes/hagerstown/paradise-heights/ and select the “Homes and plans” option from the menu. There, you’ll be able to see homes, floor plans, photos, pricing, move-in availability, bedroom and bathroom counts, and more! You’re also welcome to reach out to our New Home Specialists at 888.500.7060 for one-on-one home search help.
Can Richmond American finance my home?
No, but many buyers choose to finance their new homes through Richmond American’s affiliated lender, HomeAmerican Mortgage Corporation (HMC). Because HMC works with Richmond American homebuyers every day, their loan team already has much of the information needed to streamline your financing experience. You may even be able to take advantage of special offers that are exclusively for Richmond American buyers financing through HMC!
HMC’s licensing information is NMLS Unique Identifier #130676; NMLS Consumer Access website: http://www.nmlsconsumeraccess.org; 866.400.7126. You can learn more about them (and pre-apply!) at HomeAmericanMortgage.com.
Does Richmond American Homes offer homeowners insurance?
No, but their affiliate, American Home Insurance Agency (AHI) serves a full range of insurance needs, from homeowners insurance to auto and life insurance, umbrella policies, RV/boat insurance and more. Insuring your Richmond American home with AHI is easy, since they often have the details they’ll need to research and quote you the right coverage. Learn more about them at AmericanHomeInsurance.com.
Do I need an appointment to tour model homes?
Walk-ins are welcome at most communities during our regular business hours, but an appointment may streamline your experience at peak times (especially weekends). You can reach out to our Homebuyer Resource Center at 888.500.7060 to book a visit or select the “Request a Tour” link on the community’s page on RichmondAmerican.com.
Can I tour models remotely?
Yes! We understand that buyers may be relocating from out of town or have limited time for touring during business hours, so we’re happy to schedule video appointments with a sales associate. Just reach out to our Homebuyer Resource Center at 888.500.7060 and let them know what you need!
Where can I view more customer reviews for Richmond American?
You can browse reviews from verified homebuyers at RAHom.es/TrustBuilder. Filter by your region to see comments by people in your area.
Do Richmond American homes have a homebuilder warranty?
Richmond American homeowners can submit a warranty work request online at RichmondAmerican.com/Warranty. Typical response time is two business days for non-emergency services.
Does Richmond American have any special offers at this community?
Check out RAHom.es/OffersToday to see how you can save on a new home or talk to a new Home Specialist at 888.500.7060 to get the latest info!
Does Richmond American give military discounts?
We’re grateful to the men and women of our Armed Services and proud to help them achieve the American Dream of homeownership. Ask your on-site sales associate about special offers for active-duty service members, veterans and their families. You can also download our free guide for military homebuyers at RAHom.es/Military.
Can I personalize a new home from Richmond American?
That depends! Quick move-in homes that are already complete (or nearly ready) don’t typically have that option, but you may find homes in the earlier stages of construction that provide more control over some fixtures and finishes. Ask a sales associate about the possibilities open to you at this community or reach out to our Homebuyer Resource Center to find out where you can find these homes: 888.500.7060.
Will this community have an HOA?
Ask your sales associate for info on the community’s HOA status and fees or call 888.500.7060 to speak with a New Home Specialist. They can get you the info you’re looking for.
What brands are used in a Richmond American home?
Products vary by home, but preferred vendors include GE® appliances, Sherwin-Williams® paint, Delta® faucets, Kichler® lighting, Emser Tile®, Mohawk® flooring, Kwikset® door hardware, Cosentino® countertops, and Goodman® HVAC systems.
Are Richmond American homes sustainably built?
Energy efficiency, sustainability, indoor air quality and water conservation are all priorities in Richmond American home design. We believe you deserve a home that is better for both your wallet and the planet. Ask your sales associate about the specific energy-saving features built into the homes you’re touring and check out our website to learn more: RichmondAmerican.com/Energy
How does Richmond American Homes measure energy efficiency?
Richmond American Homes uses the RESNET® HERS® Index to describe homes’ energy efficiency. Learn more about this rating system at RichmondAmerican.com/Energy
Is Richmond American a custom home builder?
No. Richmond American builds a variety of home designs at their communities located across the country. They don’t offer custom or in-fill construction services for individuals at this time.
Does Richmond American rent homes?
No. Richmond American builds new homes for sale to owner occupants. We don’t have rental home offerings.
How does Richmond American handle warranty work?
Richmond American homeowners can submit a warranty work request online at RichmondAmerican.com/Warranty. Typical response time is two business days for non-emergency services.
How can I find out the prices of homes at Paradise Heights?
You can visit the community's page online to see home options, floor plans, pricing, and availability, or call the New Home Specialists at 888.500.7060 for personalized assistance.
Does Richmond American Homes provide financing options for purchasing a home?
Richmond American does not finance homes directly, but buyers often use their affiliated lender, HomeAmerican Mortgage Corporation, which offers streamlined loan processes and special offers.
Is homeowners insurance available through Richmond American Homes?
No, but their affiliate American Home Insurance Agency offers a full range of insurance services including homeowners insurance, making it easy to insure your new home.
Do I need an appointment to tour model homes at Paradise Heights?
Walk-ins are welcome during regular hours, but appointments are recommended during peak times for a smoother experience. You can book by calling 888.500.7060 or through their website.
Are virtual tours available for model homes at Paradise Heights?
Yes, video appointments can be scheduled for remote touring by contacting the Homebuyer Resource Center at 888.500.7060.
What are the business hours for Paradise Heights by Richmond American Homes?
The sales center is open Monday, Tuesday, Friday, and Saturday from 10:00 AM to 5:00 PM, and Sunday from 12:00 PM to 5:00 PM. It is closed on Wednesdays and Thursdays.
What nearby amenities are available around Paradise Heights?
Nearby you will find Break Away II Sports Lounge for dining and entertainment, Studio B Salon and Spa for beauty services, and Maple Valley Estates - Dan Ryan Builder for additional home building options.
Are there any nearby parks for outdoor activities near Paradise Heights?
Residents can enjoy nearby South Mountain State Park and Greenbrier State Park for hiking and outdoor recreation, as well as the Chesapeake and Ohio Canal for scenic outings.
Can I find financial and insurance services near Paradise Heights?
Yes, nearby businesses include New York Life insurance agency and LibertyX Bitcoin ATM for financial services, offering convenient options close to home.
What brands and quality standards can I expect in a Richmond American home at Paradise Heights?
Homes feature preferred brands like GE appliances, Sherwin-Williams paint, Delta faucets, and Mohawk flooring, reflecting a focus on quality and designer details.
Brand Certified Facts from Paradise Heights by Richmond American Homes
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Certified March 01, 2026Yext Knowledge Graph
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