Prime Plumbing

Reviews

• IH

  Ian Hunt

  Nov 17, 2025
  3.0
  Let me first point out the plumber was very professional and respecting as well knowledgeable of the best resolution for my problem. His craftsmanship was top notch. Now it wasn’t so much the cost at the start of the job but after he assembled all the piping he found the plumbing was clogged. Which I did share with him initially when he arrived. It was the problem that got me into my bigger problem. But after assembling all the pipes he identified it was still clogged and told me it will need to be snaked. He also identified the drain basket was old and leaking and needed to be replaced as well. I’m already in for over $900.00 before fixing the clogged pipe and installing a new drain basket. He quoted me an additional $700.00 for the add on work. I couldn’t do both. I had to go with the snake and that was still $400. Now I get it if I request a service call just to have a line snaked at that price but you’re onsite doing a bigger job already. How about a little professional courtesy. You know that thing you remember down the road that makes you say, oh yeh that company was really good to me and gave me a break on some cost just so I seek their service again or refer my friends and family to. In the end parts and materials couldn’t have been more then $100-$125 tops. Time to do everything 2 hours and 20 minutes. Total cost over $1400. That’s roughly $550/hr in what I must assume is labor. Again, very good craftsmanship by the servicemen. I at least appreciate his work.
• PH

  Perry Hayes

  Nov 17, 2025
  5.0
  I highly recommend Prime Plumbing for any major plumbing needs. Dealing with a sewage line replacement in our main home was incredibly stressful, but the team made the entire process manageable and seamless. From the initial call, their response time was prompt. Garrett and the team arrived on time, was extremely professional, and patiently explained the issue using a camera inspection to show us the damage. They provided a detailed, transparent estimate with no hidden fees, clearly breaking down the labor, materials, and the value of a long-term solution. The team worked efficiently to minimize disruption to our property, and I was impressed with how clean they left the work area after completion. The communication throughout the project was excellent, with regular updates on their progress. We are so relieved to have a reliable, long-lasting fix and can't thank Prime Plumbing enough for their expertise and integrity. They truly exceeded our expectations and earned a loyal customer!
• TH

  T Hughes

  Nov 14, 2025
  5.0
  We recently moved to an older home and needed to modernize our shut off valves for the main line into the home and for a hose bib. Also, added a pressure-reducing valve. Our plumbers, Ernie & Hailey were patient, thorough and efficient with the difficulties and quirks of an older home. They took their time to do the work correctly & to test everything afterwards. We are very grateful for their excellent work. Future water problems have been avoided in these areas. Highly recommend.
• EG

  Edward Genthner

  Nov 14, 2025
  5.0
  To have a new fridge installed I had to have the original valve and line replaced with a quarter turn valve. Paul from Prime Plumbing came and gave me an estimate on what the service would cost and about how long it would take to exchange and replace the existing fixture we had from the original builders. Paul was quick and efficient and we were able to hook up to our fridge with no issues or leaks. The price was also reasonable. We will definitely do business with Prime again in the future!
• SO

  Samantha Ogrodowicz

  Nov 10, 2025
  5.0
  We were referred to Prime Plumbing by Garrett, and I’m so glad we reached out. Tom, the owner, personally called to introduce himself and understand the plumbing issue we were experiencing at one of our office locations. Shortly after, Tim (the estimator) called, introduced himself, and was onsite quickly to scope the sewer line. He kept me informed every step of the way and was professional, friendly, and thorough. The communication and customer service were excellent from start to finish. We will absolutely use Prime Plumbing again for all of our plumbing needs. Highly recommend!

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