Prime Plumbing

Reviews

• CC

  Coco Chanel

  6 days ago
  5.0
  Rob was fantastic with putting in my new water heater. He was 100/100. He was so polite, patient with explaining things to me and walked me through a lot on how to maintain a water heater. Never had to deal with one until today. He was fantastic and is a great asset to the company. Keep up the good work! You rock and and are awesome.
• VP

  Victoria Parris

  Jan 1, 2026
  5.0
  My father recently had plumbing work completed by Ron and his apprentice after first receiving a very poor estimate and experience from another company, and the difference was night and day. From start to finish, everything was handled professionally and with care. The pricing was very reasonable, and the quality of the work went above and beyond what was expected. My father is extremely difficult to please, and he has not stopped talking about how impressed he was. Ron and his apprentice completed the work efficiently, kept him informed throughout the entire process, and took the time to do everything right. Even the staff on the phone were friendly and helpful, which made the entire experience that much better. It is rare to find a company that delivers excellent workmanship, professionalism, and genuine customer service all in one. If you are in need of a plumber, look no further than Prime Plumbing. I would recommend them without hesitation.
• HK

  Harish Khandrika

  Dec 24, 2025
  5.0
  Rob Richter from Prime Plumbing came to install our dishwasher when Home Depot bailed on us due to finding (older style) push pull valves under our sink. Rob came and upgraded all our valves for the price of one and then installed our dishwasher. He also hauled our old dishwasher away for no extra charge! Rob stayed with us for several hours making sure the fitting was correct, checked for leaks, and even helped sus out some pressure problems in the house on his own time. He taught me about the new valves and how to problem solve pressure issues in the future. We offered him pizza and coffee not only because he was working hard but he did so on Xmas eve. Definitely will be calling prime plumbing again for all our future plumbing needs from annual county mandated checkups to future work! Thanks Rob! Merry Christmas and happy new year!
• DR

  Dawn Rodriguez

  Dec 24, 2025
  5.0
  We had two plumbers from Prime Plumbing at our home over the past two days, and they were outstanding! Ernie and Hayleigh were on time, communicated clearly, and kept us informed throughout the work. They let us know when they were taking lunch and gave advance notice anytime they needed to shut off the water or gas, which we really appreciated. They clearly take pride in their work and in providing options, which matters a lot in our 95-year-old home where surprises and challenges are common. They wore clean foot coverings every time they entered and left each work areas spotless. We also appreciated that they proactively pointed out other plumbing issues, explained them clearly, and asked if we wanted them addressed, without ever being pushy. One example was our main bathroom sink, which they noticed, explained, and fixed the same day. There is no more unpleasant drain smell! Ernie and Hayleigh were professional, respectful, and easy to work with. Our dog loved them too! We hope to get them again the next time we call Prime Plumbing, and after this experience, we would not consider calling any other company. Thank you, Ernie and Hayleigh!
• LL

  Laura Laue

  Dec 15, 2025
  5.0
  It's taken me a while to write a review with two young kids- but i wanted to make sure i shared what a wonderful experience we had using Prime Plumbing. We had a sewer line back up in our basement (yuck) and i had multiple plumbers come out and give quotes on digging up and replacing our old copper sewer line with pvc. Tim impressed me from day 1 and stood out amongst the others with his confidence and expertise in what our options were, what to expect from the whole process, etc. They dug up our lawn (8 ft deep, approx 40 ft long) and i am so happy with how they managed to put it all back together. I can't take a current picture of it now because our yard is covered with snow, but 2 months later you'd hardly be able to tell we had a trench dug up. We were quoted around the same price by another company who said they would need to tear out our retaining brick wall and also said they'd leave piles of dirt, and that the grass seed/hay would cost extra!! Also, Prime managed to get this all done in 1 day. Not to mention, we got to keep our beautiful maple tree! This is the only tree in our yard and our kids love swinging on it so while i was ready to give it up if need be, i was going to be a little devastated. Only a few days after my initial consultation with Tim, we had a brand new sewer line! We are so happy we found a good, reliable & trustworthy company to make us feel better about forking over a pretty penny on a hidden (but very crucial) repair. Thank you Prime Plumbing!

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