Several customers experienced issues with no-shows or delays in service appointments, leading to frustration.
Technician Expertise
Many reviews praised the technicians for their professionalism, knowledge, and ability to diagnose and resolve issues effectively.
Customer Communication
Customers appreciated the clear communication from technicians regarding service details and follow-up.
Overall Satisfaction
Despite some service reliability issues, many customers expressed high satisfaction with the quality of work and the professionalism of the staff.
Response Time
Customers noted quick response times for service requests, especially during emergencies.
NP
Natalie Palmer
Nov 17, 2025
1.0
Called last week to make an appt for today. No show! Was told they would put in a service call for today and a 199.00 service charge would apply before what I needed. Was told technician would come from 10 to 2 and would call before arrival. No call, no show! Waited all day. Nothing! All I needed was a thermostat replaced.
DS
Dean Sharp
Sep 2, 2025
5.0
Zach and Cam performed excellent in their 2-day Installation of our new upgraded Carrier Infinity Variable Speed HVAC System
DW
Diane Wasser
Jun 13, 2025
5.0
The central air was malfunctioning. I called C. Albert Matthews in Easton, MD, and was able to get a same day appointment. Scott, their technician, arrived in the afternoon and diagnosed the problem to a low refrigerant condition. He was able to resolve the condition, and the central air was back working in about an hour. Scott was very professional and provided excellent service.
GA
Greg A
Jun 5, 2025
2.0
In need of AC repair, and learned after calling that they don't take new clients during the summer season. Would have been nice to see this information reflected somewhere.
Frequently Asked Questions About C. Albert Matthews, Inc.
What services does C. Albert Matthews, Inc. provide?
C. Albert Matthews, Inc. offers complete home services specializing in HVAC contracting.
Where is C. Albert Matthews, Inc. located?
It is located at 500 South Street, Easton, MD 21601, United States.
What are the regular business hours for C. Albert Matthews, Inc.?
They are open Monday through Friday from 8:00 AM to 7:00 PM and on Saturday from 8:00 AM to 3:00 PM. They are closed on Sundays.
How can I contact C. Albert Matthews, Inc.?
You can contact them by phone at +1 410-822-0900 or visit their Facebook page at https://www.facebook.com/240862899293882.
When was C. Albert Matthews, Inc. established?
The company was established in 1922.
Are there any related HVAC or plumbing services nearby?
Yes, nearby is C. Albert Matthews offering plumbing and HVAC services, and James E Knox & Son Inc., specializing in plumbing and water heater installation and repair.
What shopping or dining options are available near C. Albert Matthews, Inc.?
Near the company, you can find The Market at Dover Station shopping center, The Cafe Easton, 4 Sisters Kabob and Curry restaurant, and Easton Pizzeria & Tavern.
Are there any wellness or beauty services near C. Albert Matthews, Inc.?
Yes, nearby are Lee Nails & Spa, Pearl. Hair Studio, and Don's Barbershop offering nail, hair, and beauty services.
What can customers do before or after visiting C. Albert Matthews, Inc.?
Customers can visit local attractions like Big Rooster Mall for antiques and thrift shopping, or relax at nearby cafes such as Rise Up Coffee Roasters and The Cafe Easton.
Does C. Albert Matthews, Inc. have a presence on social media?
Yes, they have a Facebook page you can visit for updates and information.