TK Elevator is one of the world’s leading elevator companies in service, repair, modernization and new construction, ensuring high levels of customer service globally from our extensive network of about 1,000 locations. TK Elevator became independent after separation from the thyssenkrupp group in 2020. The product portfolio ranges from standardized elevators for low-rise commercial buildings to highly customized solutions for skyscrapers. TKE – move beyond.
we had a healthcare facility that required services and they pushed me off for 2 weeks until they finally said a crew will fix the issue which was included in their agreement
finally on the day of service the technician never showed up and the office said the ticket was resolved
the elevator still doesn't work and the 2 supervisors aren't responding to my calls
this is unprofessional and i wouldn't recommend this company.
3 days and 100 promises later and its still hasnt been fixed
NK
norma kash
Jan 17, 2024
5.0
I have never met such nice people in my life!!! My 9 year old son is obsessed with TK elevators and he found their location in college park. Everyone there is extremely nice and made my sons day with different things from tk. Matt went above and beyond to put the biggest smile on my son’s face! I seriously never met nicer people or heard of a better company!!
JA
Jorge Argueta
Apr 13, 2021
4.0
Elevators break down constantly, like 3 times in the past week, no follow up emails after coming to site, sometimes not showing to service appointments at all, they charge overtime after 4:30 PM, they always come after 4:30 PM. And also they have 5 year contracts so they can get even worse as time goes by.
Edit: Vicent has made almost all pf our problems gone. He is always friend. He knows what he’s doing and he always tries and explains what is going on. TK is fine ad long as your get an amazing tech like Vicent but management needs to be more considerate
JB
John Blick
Nov 8, 2019
1.0
We purchased a 5 story office building with an older elevator that Thyssenkrupp was the incumbent service provider. When we went to modernize, their price was $75K more than the alternative ($300K vs. $225K). When we told them we were going with the other company, they completely stopped responding to service calls despite continuing to bill and take our payments. They would take the service call but then no one would show. This left us with no elevator service in a 5 story building that had many elderly and sick visitors. Prior they had also said that parts were no longer available and they had to use used parts for repairs. That led to major reliability problems. The new provider said this was untrue and that all parts were readily available. During the interim period before the modernization, the reliability was notably improved. We later bought another building that TK was the elevator service provider where there were several significant problems with the elevator despite being under service contract that called for the repairs to be covered. The seller tried to get TK to fix the problems prior to closing but again they never delivered. Two weeks after closing all of the issues were addressed by their replacement - the same company that we used for the modernization. And in both cases the service contract was significantly less expensive. If I could give Thyssenkrupp zero stars I would - they are one of if not the worst service contract provider we have ever used.
Frequently Asked Questions About TK Elevator Washington D.C.
Can TK Elevator repair and maintain any brand of equipment?
YES. TK Elevator can maintain and repair any brand of elevators or escalators, any place at any time.
How can I get a quote for a service agreement on my elevators/ escalators?
Visit our contact us form to be connected to a sales representative at your local office. https://www.tkelevator.com/us-en/service-areas/md/college-park-&-annapolis
Does TK Elevator Washington D.C. service all brands of elevators and escalators?
Yes, TK Elevator Washington D.C. can maintain and repair any brand of elevators or escalators at any place and time.
How can I get a quote for a service agreement on my elevators or escalators?
You can get a quote by visiting the contact us form on TK Elevator's website to connect with a local sales representative.
What are the main elevator services offered by TK Elevator Washington D.C.?
They offer elevator modernization, installation, door lock monitoring, building code compliance, parts supply, construction design, door repair, maintenance contracts, planning, phone replacement, connected services, 24/7 support, and escalator services including installation, modernization, maintenance, and repair.
What are the business hours for TK Elevator Washington D.C.?
The office is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on weekends.
Does TK Elevator Washington D.C. offer emergency or after-hours support?
Yes, TK Elevator provides 24/7 elevator support contracts for emergency and after-hours service.
Where is TK Elevator Washington D.C. located?
The office is located at 9001 51st Place, College Park, MD 20740-1965, USA.
How can I contact TK Elevator Washington D.C.?
You can reach TK Elevator Washington D.C. by phone at +1 301-345-6400.
What nearby automotive service options are available near TK Elevator Washington D.C.?
Nearby automotive services include GLOBAL MOTORS GARAGE INC., Gerber Collision & Glass, Einstein's Auto Repair, Maaco Auto Body Shop and Painting, Auto Mufflers, and Crazy Car Audio, providing a variety of repair and maintenance options if needed while visiting TK Elevator.
Are there nearby locations related to elevator services near TK Elevator Washington D.C.?
Yes, nearby elevator service companies include Thyssenkrupp Elevator Corp., Advanced Elevator Corporation, and Otis Installations Etc., which might serve as additional options or partners in the region.
What attractions or accommodations are close to TK Elevator in College Park?
Nearby attractions and accommodations include Verde at Greenbelt Station (a landmark and property management location), Budget Inn hotel, and Games2U DMV for entertainment, offering options to explore or rest before or after your visit.