Carroll Water has been serving the Southern Pennsylvania, Maryland and Virginia areas since 1983 as a family-operated commercial and residential provider of the foremost water quality solutions. We provide unparalleled service for water treatment, filtration, well drilling, and geotechnical, from initial assessment and installation to continuing to bring you better water through ongoing service and maintenance. Call us today.
I have called and e-mailed numerous times about this issue. Your company was out 3 x to fix the issue with the water treatment unit and none of it worked.
The first technician said it was due to the power going out. He cleaned out the water and dumped 5 bags of salt into the softener said it would be fine.
It wasn't. All the salt was gone and the unit was filled with water again. The second technician said he made some adjustments and cleaned the top of the unit. And he said it should be fine. He dumped 2 more bags of salt into it.
It wasn't. All the salt was gone and the unit was filled with water again. The third said that the second technician reinstalled the top of the unit upside down. He said he corrected the issue and he said it should be fine.
IT WASN'T.
In between, I have called the office left messages. I have been told the service manager will call me back and nothing comes of it. Most recently I tried calling to have you come out and just replace the unit entirely. No one ever called me back!
At this point I have hired a different company to come out and install a new unit.
KL
kurt Leopard
5 days ago
5.0
Carroll Water Systems did a great job with my drinking water system. I did not feel pressured by the sales rep and the installation went very well. They notified me along the way of all the timing and who was coming by, the install was professionally done in a timely fashion. Would use them again for any water needs. Thanks.
PM
Pamela Morgan
Feb 27, 2026
5.0
He was very very good and explained everything to me what they were going to do how long it was going to take he was very knowledgeable and the prices were very good so I'm trying to find find me and I will be in touch
NK
Nadia Kendall
Feb 25, 2026
5.0
We don't live close to their base of operations, so we're grateful that Carroll Water services our area. Mark is an awesome technician. He's friendly, knowledgeable and thorough with his inspection. He explains everything and even topped off our salt for us. We love knowing that our drinking water contains little to no contaminants. On top of that our daughter has sensitive skin, so we appreciate the care given towards an important piece of equipment in our home.
MD
Marian D.
Feb 24, 2026
5.0
The Carroll Water office staff was very responsive to our water flow problem with the well and the tank in the house which occurred during the snowstorm the week of February 22, 2026. The technician team led by James arrived first thing the next day, assessed, diagnosed, and corrected the problem, gave us an estimate for future repairs that might be needed, and our water is now flowing normally again. We appreciate their very prompt and highly professional service!
Frequently Asked Questions About Carroll Water Systems
What services does Carroll Water Systems provide?
Carroll Water Systems offers water treatment, filtration, well drilling, and geotechnical services for both commercial and residential customers, including installation, maintenance, and ongoing service.
Where is Carroll Water Systems located?
Carroll Water Systems is located at 12047 Falls Road, Cockeysville, MD 21030, USA.
What are the business hours of Carroll Water Systems?
Carroll Water Systems is open Monday through Friday from 8:00 AM to 4:30 PM and closed on Saturdays and Sundays.
Since when has Carroll Water Systems been in operation?
Carroll Water Systems has been serving its customers since 1983.
Which areas does Carroll Water Systems serve?
Carroll Water Systems serves multiple areas including Baltimore, MD; Annapolis, MD; Bowie, MD; Frederick, MD; Gaithersburg, MD; Hagerstown, MD; Rockville, MD; various counties in Maryland and Pennsylvania.
How can I contact Carroll Water Systems?
You can contact Carroll Water Systems by phone at +1 800-978-5100 or visit their website at https://www.carrollwater.com/.
Are there any dining options near Carroll Water Systems?
Yes, Jake's Grill, a barbecue and American restaurant, is located near Carroll Water Systems where customers can enjoy a meal before or after their visit.
What nearby businesses could assist with events near Carroll Water Systems?
Jumping Jacks Party Rentals, offering party supplies and event planning services, is nearby and can help customers planning events in the area.
Are there construction supply services close to Carroll Water Systems?
Yes, W D Myers Construction, a building supply store, is located near Carroll Water Systems providing construction materials and supplies.
How might nearby real estate services benefit Carroll Water Systems customers?
Klein Appraisals, which offers appraisal services and real estate agent support, is nearby and can assist customers dealing with property evaluations or purchases in the area.
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