Technicians are consistently described as professional, courteous, and knowledgeable.
Timeliness
Customers appreciate the prompt response and timely service from the company.
Communication
Technicians effectively communicate issues and solutions, ensuring customers are well-informed.
Quality of Service
Many reviews highlight thorough and efficient service, with technicians taking the time to address concerns.
Customer Satisfaction
Overall, customers express high levels of satisfaction and recommend the company for HVAC services.
DJ
Doug Jakelski
4 days ago
5.0
Our service technician, Evan was extremely courteous, polite, thorough, knowledgeable, informative. He spent sufficient time checking each component of our HVAC system. In fact I feel that he went above and beyond the call of duty. He discovered weeds growing underneath our unit that had managed to find their way inside our unit and resolved the issue by completely securing any access that they had. Additionally the unit was not quite level from the initial installation. He took the time to make sure that it was level before he left. I give Evan and Arctic Air a grade of A+++.
This was a service that is included in our yearly maintenance contract.
AB
Alex Biggs
4 days ago
5.0
Arctic has serviced our multiple units for many years. They always send competent professionals who do the maintenance with skill and awareness to anything needing attention.
BB
Beverly
5 days ago
5.0
The best experience with a heating/air company ever!! Past companies did not complete the items checked and serviced as Artic Air! I am so happy I picked the right company!
LL
logydoggie
Nov 14, 2025
5.0
First time customer. The technician, David, was prompt, very knowledgeable, and kept me well-informed of the work and checks he was performing. He kept very good notes for future service calls and I was very pleased overall - and at a reasonable price.
DD
Donna Driscoll
Nov 13, 2025
5.0
Luke was extremely helpful. He went over and above to get our heat fixed! My 5 month old granddaughter is with me and he made sure it was working for us. The office staff was so helpful and nice. Thank you all.
Frequently Asked Questions About Arctic Heating and Air Conditioning
What services does Arctic Heating and Air Conditioning provide?
Arctic Heating and Air Conditioning offers professional heating, cooling, and electrical services including air conditioning contracting, heating contracting, electrical installation, small electrical repairs, and air quality consulting in Maryland and Delaware.
Where is Arctic Heating and Air Conditioning located?
Our business is located at 301 Washington St, Berlin, MD, 21811, United States.
What are the business hours of Arctic Heating and Air Conditioning?
We operate 24 hours a day, 7 days a week, every day of the year.
How can I contact Arctic Heating and Air Conditioning?
You can reach us by phone at +1 410-641-1434 or alternate phone +1 302-537-6988.
What payment methods does Arctic Heating and Air Conditioning accept?
We accept payments via Cash, Check, Discover, Mastercard, and Visa.
Since when has Arctic Heating and Air Conditioning been in business?
We have been established since 1982, providing reliable HVAC and electrical services.
Does Arctic Heating and Air Conditioning offer onsite services?
Yes, we provide onsite services for our heating, cooling, and electrical work.
How can I make a reservation or request service from Arctic Heating and Air Conditioning?
You can make a reservation or request service through our contact page at https://www.arcticheatandair.com/contact-us/
What nearby places can I visit when I'm at Arctic Heating and Air Conditioning?
Nearby you can find Steel N Glory for home goods and furniture, the Berlin Beer Company for a local brewery experience, and Pop's Kitchen if you're craving American-style pizza and dining.
Are there any places near Arctic Heating and Air Conditioning that can assist with property management or real estate?
Yes, Jesse Jones of Bunting Realty and Bunting Property Management are nearby and can help with real estate and property management services.
What are some nearby transit or postal locations that can help me while visiting Arctic Heating and Air Conditioning?
The US Post Office and United States Postal Service offices are nearby, which can assist with mailing and shipping needs during your visit.