Lumber Liquidators

Reviews

• BB

  Becky Barkdoll

  1 day ago
  5.0
  My husband & I bought tile over a year ago at Lumber Liquidators. We had delays but have finally started with our project. Last night, we found that we were one box short of the 12x24 tile that we had but had been discontinued. I called the main Lumber Liquidators to see if they could help find any store that may still have any tile left. They said it looked as if the Beltsville store had it but nothing was guaranteed. I called & spoke with Marcel. I explained what we were looking for & he found the only box while on the phone with me. My husband drove 3 hours round trip to pick it up but it was way easier than starting over with a new tile. Thank you Marcel for taking the time to look for the box so we are now able to complete our project!
• RF

  Robinson Family

  Feb 24, 2026
  5.0
  Beltsville location is absolutely awesome!! James and Marcel are excellent in what they do period. Their knowledge regarding the products was outstanding and helped me a great deal in picking floors for my office which turned into redoing my entire home. So thank you to them both for their assistance and keeping in touch to ensure everything went according to my plans!!!
• AT

  Adam Troy

  Feb 17, 2026
  5.0
  James was great to work with. Helped us track down a floorboard that was discontinued. Extremely helpful and professional. He went above and beyond with us and I would definitely consider working with him in the future for flooring needs.
• MR

  Marcus Rosebar

  Feb 13, 2026
  5.0
  Mr James Bond’s was so fantastic. I would recommend him and lumber liquidators to all my family and friends
• LC

  Lakeisha Cole

  Jan 14, 2026
  1.0
  Beltsville, MD location – Misrepresentation, Poor Management, and Lack of Accountability I am writing to formally share my experience with the Lumber Liquidators in Beltsville, MD, involving Senior Floor Specialist Marcel Matthews and Store Manager James Bond. In December, Marcel Matthews quoted my flooring project at approximately $2,500, stating clearly that any final adjustments would only be “a few hundred dollars at most.” My aunt was present during this conversation. Unfortunately, I later received multiple drastically different quotes, with price differences totaling thousands of dollars, which felt like a classic bait-and-switch. When I went into the store on January 3, 2026, to address this with Store Manager James Bond, his response was extremely unprofessional. While my aunt and I explained our concerns, he was chewing gum, laughing, and stated that Marcel “would not quote pricing that way,” essentially accusing us of lying. Only after my aunt presented photos taken directly from Marcel’s computer showing his calculations did James apologize — yet still claimed there was nothing he could do. We reasonably asked whether a delivery or installation discount could be offered due to the misinformation and inconvenience. This was denied. Instead, I was later contacted and offered financing, which I never requested and was not the issue. To make matters worse, I was also misinformed about warranties. Marcel stated that all flooring had a lifetime warranty, which is untrue for residential purchases. The flooring I originally selected actually had no warranty at all, meaning I would have had zero coverage had I moved forward. The contrast in service elsewhere was night and day. After contacting customer service, Mary from the Lorton location reworked the numbers, removed charges I didn’t need, credited a disposal fee, and apologized for my experience. I then visited the Annapolis, MD location, where Aneya provided excellent, honest service and confirmed the correct warranty information. Because of their professionalism, they saved the sale. I ultimately purchased my flooring through the Annapolis location and specifically requested that Beltsville receive no profit from my purchase due to their arrogance, misinformation, and lack of accountability. This location does not take responsibility for its errors and accuses customers of dishonesty until proof is presented. I strongly recommend avoiding the Beltsville store and working with Annapolis or Lorton instead.

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