Michael & Son Services Baltimore

Reviews

• SC

  Stacey Cunningham

  1 day ago
  5.0
  I called and received same day service so I was very grateful for that. From the initial call with Purcell explaining costs and options, to the email notifications, Jessie's call to inform of their arrival along with installation, I am pleased. Jessie & Dylan were prompt, engaging, and informative. They had to make two runs to pickup equipment as the water pan did not fit in the space. I live in an older home and the space was cramped with the duct work impacting the installation. Nonetheless, they were thorough and efficient. Jessie explained the available options and the monthly plan with Michael & Sons. Though the cost of the water heater was way more than I anticipated due to additional components needed, I recommend them.
• BC

  Brittany Claxton

  Jan 3, 2026
  2.0
  I’m disappointed to say the least. My plumbing issue could not get properly diagnosed let alone repaired. I am left with my walls open and inaccurate information. The technician stated he could not complete the job because it is an HVAC issue. However, the HVAC is the issue it is the supply line that is leaking. The inspector from your company and a plumber from another company confirmed the supply line was the issue. I feel conned out of nearly $500 because again the technician stated he cannot do the repair after misdiagnosing the issue. I then requested for a HVAC technician to be dispatched without charge due to me paying for an emergency call on something the technician could not fix.
• TR

  Tara R

  Jan 2, 2026
  2.0
  I appreciate the timeliness of services rendered, the staff being courteous, professional and responsive but all that is irrelevant when the services received was subpar. The plumber failed to adequately check for the source of the leak. He made an assumption instead of properly inspecting even after being told that we didnt believe he located the proper area for the leak. He made an unnecessary repair, charged us roughly $400 for 45mins of work, and the leak continued. His lack of proper knowledge or him just being lazy, caused me to waste time calling the company back and scheduling another appointment the following day. Michael and Sons rectified the situation by sending out a senior tech, Juan, who was able to quickly locate the issue and correct the problem. Juan was efficient, knowledgeable, thorough and effective. The restoration dept, Paul, also came out to my home. Paul was fantastic. He explained everything that he was doing and all the possibilities for repair. Unfortunately, due to the plumber not cutting any drywall Paul was able to fully assess the damage to my home but he tried his best and his effort was appreciated. I gave 2 stars for the initial work done and since we asked to have a manager call us to discuss what transpired and three days later, we have yet to receive that call.
• PR

  Patricia Reno

  Dec 30, 2025
  5.0
  Bought 1953 rancher in Catonsville in November. Moved in dec 15 OMG Dec 16 can you image having to call BG&E because you smell a strange odor. They arrive saying yup there's 4 gas leaks you've gotta leave and we are shutting down the gas. Can you believe the house didn't blow up??? To top off the entire family is coming to your new house for christmas!!! In comes Michaels Plumbing, Mike Coleman the tech. First glance only a few leaks we can fix. Now it's Thursday a week before the 25th. Inspector can't come till Monday. Monday arrives gas line fails to hold air pressure. Mike comes back. Now what. Up the attic we go. There are leaks at every coupling, seal and bend in gas line. Replacing entire line. No heat for Christmas. Friday 26th Mike arrives works thru Saturday by 5pm the lines replaced. Pressure is holding at 20 psi. Called left message get an inspector out immediately. Inspector arrives Tuesday 30th 11ish. Passes. Mike is there to meet Inspector Tom. Mike messages I'll be back in morning to hook everything up and get gas up again. Later today 12/30 he messages I'm leaving supply and heading to your house to finish now. Lining up Inspector to come back tomorrow morning. Lines all hooked up. Heat on Hot water on!! Gas holding pressure zero leaks!!! Did we have heat on Christmas, no. Do we have a home that didn't blow up, YES!!! Do we have heat for 2026 you betcha!!! Its truly a blessing that we don't smoke, light matches or have candles in our home. Christmas would have been much different. Mike was awesome. He didn't have to come back today, he did!!! Did I flip out on the 21st, you bet I did. No heat, failed inspection, holiday 3 days away. We had to go to my brother's house. I slept on twin bed with husband 4 nights and we didn't divorce over that!!! I deserve a medal!! How can you stay angry, we are all alive. 2 extra holidays shut things down. All issues where out of everyone's hands. We managed. We got together. We had a lovely meal. Michaels and Mike C. Came through and got us heat. It took a bit, no one's fault, just life. We are all alive. House intact. Lives intact. Thank you Michael's and Son and especially Mike Coleman. You went above and beyond. Thank you from our entire family, close and far. We wouldn't be here today without your help.
• JL

  Joyce Lurz

  Dec 17, 2025
  1.0
  You want details - I will give you details. This company (Michael & Son) did not respond to my detailed text about what happened, only asked for a review about the tech's visit. We paid $389 for a maintenance plan for a year, which supposedly included emergency service after 6 pm and on weekends and holidays. The one time we needed help, which happened to be a Saturday night, we were told first that the technician was not responding to dispatch and that the best they could do was to schedule something for Sunday morning between 8 & 10 am - no one showed up until 1:30 pm - and then we were told that they don't service "oil fire" furnaces. We had told dispatch Saturday night that we had a heat pump with oil back-up, so they knew that before they sent the tech and did not say at that time that they did not service that type of furnace. And that never came up when they signed us up for the plan and took our money. Also, our furnace was out all night Saturday and the house was cold - my 99-year-old bedbound mother needed to be changed, but she could not bear to be out from under her blankets in the cold house (I had told dispatch about my mother) so she had to stay like that all night. We had also called another company, Southern States (who had installed the furnace), and the same thing happened - their technician did not respond to dispatch either and they did not send someone until Monday - that tech said we probably had a loose wire and had to call for a maintenance check. Bottom line, our furnace somehow came back on Sunday morning - and we will have to try to find someone else for this type of work with a much more specific list of questions to ask before signing up and giving them our money - and we will try to get our money back from Michael & Son.

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