Michael & Son Services Baltimore

Reviews

• AT

  Adam Travers

  5 days ago
  5.0
  I had an excellent experience with Michael & Son Services thanks to technician Junior Hernandez. Junior arrived right on time, diagnosed the issue quickly, and completed the work with real professionalism. He took the time to answer all of my questions clearly and made sure I understood everything that was going on. What really impressed me was how he went above and beyond—Junior cleaned up all of the water that had leaked from the hot water heater before he arrived, and he made sure everything was tidy before he left. His attention to detail and customer care made the entire experience smooth and stress-free. Highly recommend Michael & Son Services, and especially Junior Hernandez, for any home service needs. Outstanding service from start to finish!
• JA

  Jill Archer

  6 days ago
  1.0
  I’m updating my previous 5-star review—I had them confused with a different contractor, Mike Coleman, who is an excellent craftsman I trust for major repairs because he’s honest, fair, and never uses high-pressure sales tactics. I would never use Michael & Sons again. In my experience, they seemed much more focused on sales than on customer care. The service recommendations felt overpriced and exaggerated. It’s hard to take a “diagnosis” seriously when we’re talking about something as simple as a clogged sink.
• LS

  Lenee’ Silver

  Nov 16, 2025
  5.0
  Sherman Pinnock came out to install my new garbage disposal and sink faucet, and he was truly a breath of fresh air. He was kind, professional, and moved quickly without cutting corners. Even though Michael & Son’s prices are definitely on the higher side compared to local technicians, this was an emergency situation for us—and I’m really glad Sherman was the one who showed up. He explained everything clearly, got the job done fast, and carried himself with such a respectful, friendly attitude the entire time. I genuinely appreciate his work and his kindness. If you end up working with Michael & Son’s, ask for Sherman—you’ll be in great hands.
• AH

  Anastasia Hosmer

  Nov 7, 2025
  5.0
  I am writing this review to express my absolute satisfaction with the plumbing work completed by Michael and Son. Specifically, the technician, Jesse James, provided a truly wonderful, great, and professional job. Jesse was fantastic from start to finish. He arrived promptly, was polite and respectful of our property, and immediately diagnosed the issue. He took the time to explain the problem in detail and walked me through all of my options without any pressure. His work was excellent, efficient, and thorough. I'm incredibly happy with the results and the peace of mind knowing the job was done correctly the first time. Jesse is a true professional with great customer service skills, and I would highly recommend him to anyone needing plumbing services. Thank you, Michael and Son, for sending such a skilled and professional technician. I will definitely be requesting Jesse for any future plumbing needs.
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  Maureen K

  Nov 7, 2025
  5.0
  We have been satisfied customers of Michael & Sons for years, but last weekend they outdid themselves. On Saturday a.m., our upstairs tub (full) had a leak in a pipe & overflowed, thru the ceiling, into the room downstairs. It was a true calamity! We were very fortunate. Michael & Sons sent out Abdul A., from the Restoration department, a knowledgeable , personable, experienced technician, who stayed with us while we filed our insurance claim, and also scheduled a restoration team for the following day. He was terrific in calming us down. Michael & Sons also sent out Daniel N., an experienced plumber from the Plumbing department, who also helped us by identifying the broken pipe & advising us on how to proceed with fixing the problem. The following 4 days, we were visited by Kyron M. & his colleague Mark (Restoration team). While both were a pleasure with whom to work, Kyron, who led the team, was experienced, explained things clearly, & held our hand during this trying time. Kyron & Mark worked very hard, & were able not only to save our carpet & the wooden floor underneath, but completed their part of the project in 3 days! We couldn’t have had better people to get us thru the important first step of restoration maintenance. I would give all those technicians who have helped us out with this repair 10 stars if I could - all were professional, knowledgeable & essential to helping us handle this unexpected hiccup! Many thanks to Abdul, Daniel, Kyron & Mark! We couldn’t have handled it so well without you!

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