Technicians are consistently described as professional, knowledgeable, and courteous.
Timeliness
Customers frequently mention prompt arrival and efficient service.
Communication
The business is noted for excellent communication, keeping customers informed throughout the service process.
Quality of Work
Reviews highlight thorough and effective work, with technicians going above and beyond to ensure customer satisfaction.
Customer Service
Many customers express high satisfaction with the overall service experience and recommend CMS for plumbing and HVAC needs.
DW
Dick Wood
6 days ago
5.0
Very personable, knowledgeable technical came to service our furnace. Arrived EARLY, wrapped up in the estimated timeframe and left the area cleaner than when he started
SC
Stephen Connor
Jan 3, 2026
5.0
Woke up to no heat. Called them and they came within an hour. Diagnosed the problem, got the part and installed it in one hour and we have heat. Furnace feels like it is functioning better than it was for a while too!
MR
Michelle Rikeman
Dec 16, 2025
5.0
CMS has handled many plumbing jobs at my home over the past several years. Chris came out today to install a new baseboard heater and, as always, was extremely thorough and efficient, getting the job done quickly without ever cutting corners. Truly dependable and a pleasure to work with. I originally knew Chris (and Drew) from a previous plumbing company and was thrilled to find out that CMS brought them on. They are the reason I continue to use CMS and will for all my future projects!
GS
Glenn Sachar
Dec 12, 2025
5.0
Drew was the service technician and he was great. He came to do annual service on our Rinai heater. He discovered serious corrosion and immediately contacted Rinai and got them to agree to replace the unit under warranty. He came back to do the replacement installation and was again great - kept us informed of possible problems and how the installation was going.
BC
Bob Cochran
Dec 5, 2025
5.0
⭐️⭐️⭐️⭐️⭐️ Excellent Service from CMS Plumbing!
CMS Plumbing recently came out to perform the annual cleaning on our heating system, and I couldn’t be more impressed with the experience. Our technician, Drew, was fantastic — professional, knowledgeable, and incredibly thorough. He took the time to explain what he was doing, answered all of our questions, and made sure everything was operating safely and efficiently before he left.
It’s clear that Drew takes pride in his work, and the overall service from CMS was outstanding from start to finish. It’s a great feeling knowing our system is running properly heading into the colder months.
I highly recommend CMS Plumbing and especially Drew for anyone needing heating or plumbing services. Reliable, honest, and top-notch workmanship.
Frequently Asked Questions About CMS Plumbing, Heating, and Cooling
What services does CMS Plumbing, Heating, and Cooling provide?
CMS Plumbing, Heating, and Cooling offers plumbing, heating, and cooling services including water heater sales and service, HVAC contracting, air conditioning services, and auto air conditioning service.
Where is CMS Plumbing, Heating, and Cooling located?
The business is located at 210 Andover St, Unit 17, Wilmington, MA 01887, USA.
What are the operating hours of CMS Plumbing, Heating, and Cooling?
They are open Monday to Friday from 8:00 AM to 4:00 PM and closed on Saturdays and Sundays.
How long has CMS Plumbing, Heating, and Cooling been in business?
CMS Plumbing, Heating, and Cooling has been a trusted family owned business for 50 years, established in 1976.
Which brands does CMS Plumbing, Heating, and Cooling work with?
They work with brands including Bosch, Bradford White, Burnham, Mitsubishi, and Trane.
Does CMS Plumbing, Heating, and Cooling require appointments?
No, CMS Plumbing, Heating, and Cooling does not require appointments for service.
How can customers contact CMS Plumbing, Heating, and Cooling?
Customers can reach CMS Plumbing by phone at +1 978-267-5972 or by email at info@cmsplumb.com.
Is CMS Plumbing, Heating, and Cooling accessible to people with disabilities?
The business has a unisex restroom and a wheelchair accessible restroom but does not have a wheelchair accessible entrance or wheelchair accessible seating.
What nearby points of interest are close to CMS Plumbing, Heating, and Cooling?
Nearby places include TerRain Irrigation (landscaping), Accu-Packaging (packing supply and movers), and High Tech Chimney Sweeps (chimney service). Customers visiting CMS Plumbing might also explore these local businesses or use services such as movers after home improvement projects.
Are there any fitness centers near CMS Plumbing, Heating, and Cooling?
Yes, nearby gyms include Fitness Together, CrossFit Ares, and Matrix Strength & Fitness, offering options for customers to visit before or after their appointments.