Technicians are consistently described as professional, courteous, and knowledgeable, providing clear explanations of services.
Timeliness
Many customers appreciated the prompt response times and timely arrivals of technicians for service calls.
Customer Service
There are mixed reviews regarding customer service, with some praising the responsiveness while others reported issues with follow-up and communication.
Quality of Work
Overall, customers expressed satisfaction with the quality of work performed, noting thoroughness and attention to detail.
Pricing Concerns
Some customers found the pricing to be high or felt that estimates were not communicated effectively.
NB
Nanci Brennan
2 days ago
5.0
Wish we could give them a 6th star. The service technicians were polite and on time. The work area was left immaculate. Final product, form fit function all A ➕️. We would recommend them to everyone for not just installation. But for future service, as we will be using them to continue to keep our new system running efficiently.
EC
Ed Crowley
Jan 2, 2026
5.0
We had our furnace's annual service performed by Eric & Ryan who were great. They were very friendly, knowledgeable and professional to all our questions and concerns. We have always had great experiences with the Wilson Brothers team.
JL
Jeff Lesko
Jan 2, 2026
5.0
John provided excellent thorough service. He explained exactly what the potential problems might be with my furnace and most importantly he LISTENED to me as I went through the timeline of heat problems I had observed with the furnace and he adjusted his diagnostic approach based on his experience and my observations. 5 stars for John and Wilson brothers in diagnosing my problem.
Edit: would have liked to see a little more urgency from your parts distributor on my new gas valve. I can understand that not all parts will be available on demand but when I bring my car in for repair they get parts same day so it feels like there is a pain point in parts acquisition. John came back and was in and out in about an hour with the new valve installed and checked. Thanks John!
PL
Phil Ledoux
Dec 29, 2025
5.0
- Prompt arrival.
- Explained the approach for work to be done.
- Answered all my questions without appearing bothered/interrupted
- Meticulous workmanship
On day 2 he did all the same good. We had a bit of a mixup with the shelf/stand the outside compressor component and he addressed it as best he could.
Looking forward to the new stand arriving and getting him and Jason back to put his finishing touches on the job
What’s not to like? Jason did very well too.
SF
Steph Fiore
Dec 23, 2025
5.0
Matt was prompt in his arrival, assessed the situation, kept me informed along the way, shared what he did to fix the issue temporarily including the price. Matt is very knowledgeable in his area of expertise! He shared what was needed to fix the issue more permanently along with a price and he is order the parts for the permanent fix after I approved he could move forward! Matt was professional and courteous. I would recommend Wilson's based on the Service Matt has provided today . Happy Holidays to you and yours! 🎄
Frequently Asked Questions About Wilson Brothers Heating, Air Conditioning & Electrical
What services does Wilson Brothers Heating, Air Conditioning & Electrical provide?
Wilson Brothers offers heating, air conditioning, and electrical services, including 24/7 emergency support.
Where is Wilson Brothers Heating, Air Conditioning & Electrical located?
The business is located at 35 Lomar Park Dr, Pepperell, MA 01463, USA.
What are the normal business hours for Wilson Brothers?
They are open Monday through Friday from 8:00 AM to 4:00 PM and closed on Saturdays and Sundays.
Since when has Wilson Brothers Heating, Air Conditioning & Electrical been in business?
Wilson Brothers was established in the year 2000.
How can I contact Wilson Brothers Heating, Air Conditioning & Electrical?
You can reach them by phone at +1 978-433-5373 or visit their Facebook page.
Are there any automotive repair services near Wilson Brothers Heating, Air Conditioning & Electrical?
Yes, nearby automotive repair options include Custom Coach, Murphy Motorsports, AJ Auto Repair, LAS Truck & Auto, Keystone Precision & Engineering, and Drew's Powder Coating.
What nearby places can customers visit related to HVAC and plumbing services?
Nearby related services include R A Mechanical Inc for HVAC services and Wilson Brothers Heating & Air Conditioning for plumbing and HVAC.
Is there a nearby educational or recreational facility close to Wilson Brothers?
Yes, AirQuest Paragliding and Paraglide New England offer sports and recreational activities, which customers might enjoy before or after visiting Wilson Brothers.
What nearby businesses can customers visit for metal fabrication or welding services?
Nearby metal fabrication and welding service providers include Murphy Welding and Astron Inc.
Does Wilson Brothers Heating, Air Conditioning & Electrical offer 24/7 emergency services?
Yes, Wilson Brothers provides 24/7 heating, cooling, and electrical services to meet urgent customer needs.