Technicians are consistently described as professional, courteous, and knowledgeable, providing clear explanations of services.
Timeliness
Many customers appreciated the prompt response times and timely arrivals of technicians for service calls.
Customer Service
There are mixed reviews regarding customer service, with some praising the responsiveness while others reported issues with follow-up and communication.
Quality of Work
Overall, customers expressed satisfaction with the quality of work performed, noting thoroughness and attention to detail.
Pricing Concerns
Some customers found the pricing to be high or felt that estimates were not communicated effectively.
CW
Crystal Wanders
1 day ago
5.0
Just had my first experience with this company today and John Wilson was very accommodating friendly and professional. I am more than impressed. He fixed my issues timely and let me know what was going on the whole time. This was the only company who came through hours before the huge cold front coming. It’s going to be 6,0,and 3 degrees the next three days and my heat was not working. If not for them my pipes would have surely frozen and burst. Thank you so much! I will be a life long customer.
RC
rob carter
4 days ago
5.0
I could hear the furnace trying to come on but then would shot off. Place an emergency called received a call back and Jeremy arrived as he said he would .listened to what the issues was fixed the issue and explained what he was doing to fix the problem.i would call again when I have an issue again
ND
Nancy Duffy
5 days ago
5.0
Cam was very good at finding my problem. He was ingenious at figuring out a temporary fix until a part can be ordered and replaced. I was very impressed with this pleasant and clean-cut young man. He definitely knew what he was doing. Thank you for sending him on a snowy Sunday night.
John Wilson was excellent as well. Very pleasant. Very knowledgeable and very efficient. Thank you for your great service.
SG
Susan Gaeta
Jan 14, 2026
1.0
Machinery breaks down, parts are hard to find. I understand this. However communicating clearly with clients goes a long way. We were kept in the dark about what they were working on. One technician even left at the end of a day without giving us an update or even telling us he was leaving. GM gave us updates on what they were trying to do to help, all the while taking no responsibility for the ways they contributed to the problem. I was even berated for not thanking them for the work they did after my husband helped them all afternoon so they didn't need to call out another tech. After 3 weeks, yes, we now have heat and hot water at the same time. But 3 weeks????
JL
Jeff Lesko
Jan 2, 2026
5.0
John provided excellent thorough service. He explained exactly what the potential problems might be with my furnace and most importantly he LISTENED to me as I went through the timeline of heat problems I had observed with the furnace and he adjusted his diagnostic approach based on his experience and my observations. 5 stars for John and Wilson brothers in diagnosing my problem.
Edit: would have liked to see a little more urgency from your parts distributor on my new gas valve. I can understand that not all parts will be available on demand but when I bring my car in for repair they get parts same day so it feels like there is a pain point in parts acquisition. John came back and was in and out in about an hour with the new valve installed and checked. Thanks John!
Frequently Asked Questions About Wilson Brothers Heating, Air Conditioning & Electrical
What services does Wilson Brothers Heating, Air Conditioning & Electrical provide?
Wilson Brothers offers heating, air conditioning, and electrical services, including 24/7 emergency support.
Where is Wilson Brothers Heating, Air Conditioning & Electrical located?
The business is located at 35 Lomar Park Dr, Pepperell, MA 01463, USA.
What are the normal business hours for Wilson Brothers?
They are open Monday through Friday from 8:00 AM to 4:00 PM and closed on Saturdays and Sundays.
Since when has Wilson Brothers Heating, Air Conditioning & Electrical been in business?
Wilson Brothers was established in the year 2000.
How can I contact Wilson Brothers Heating, Air Conditioning & Electrical?
You can reach them by phone at +1 978-433-5373 or visit their Facebook page.
Are there any automotive repair services near Wilson Brothers Heating, Air Conditioning & Electrical?
Yes, nearby automotive repair options include Custom Coach, Murphy Motorsports, AJ Auto Repair, LAS Truck & Auto, Keystone Precision & Engineering, and Drew's Powder Coating.
What nearby places can customers visit related to HVAC and plumbing services?
Nearby related services include R A Mechanical Inc for HVAC services and Wilson Brothers Heating & Air Conditioning for plumbing and HVAC.
Is there a nearby educational or recreational facility close to Wilson Brothers?
Yes, AirQuest Paragliding and Paraglide New England offer sports and recreational activities, which customers might enjoy before or after visiting Wilson Brothers.
What nearby businesses can customers visit for metal fabrication or welding services?
Nearby metal fabrication and welding service providers include Murphy Welding and Astron Inc.
Does Wilson Brothers Heating, Air Conditioning & Electrical offer 24/7 emergency services?
Yes, Wilson Brothers provides 24/7 heating, cooling, and electrical services to meet urgent customer needs.