Air Conditioning ContractorHVAC ContractorHeating Equipment SupplierHeating ContractorAir Quality Consultant
Rodenhiser Home Services has served the Massachusetts community since 1928 - building a reputation for professional and friendly service throughout the years. That superior level of service is one of the reasons more and more families continue to choose Rodenhiser for their plumbing, heating, air conditioning, electrical, and remodeling needs. When you choose Rodenhiser Home Services, you are choosing a company trusted in your community for 90 years.
Customers reported a mix of experiences with service quality, with many praising the professionalism and thoroughness of technicians, while others expressed frustration over poor communication and unresolved issues.
Pricing Concerns
Several reviews highlighted dissatisfaction with pricing, describing it as high or unreasonable for the services provided, leading to feelings of being overcharged.
Customer Support
Feedback indicated significant issues with customer service, particularly regarding follow-up and responsiveness, with some customers feeling neglected or undervalued.
Emergency Response
Many customers appreciated the quick response times for emergency situations, noting that the company was often the only one available to assist promptly.
Inconsistency
There were reports of inconsistency in service quality and technician experience, with some customers noting a decline in the level of service compared to previous experiences.
CZ
Christopher Zerwas
6 days ago
5.0
Great team of individuals all tasked to work together and provide the best service possible……I will recommend Rodenhiser to everyone.
DB
Dan Boucher
Jan 12, 2026
5.0
Exceptional service in the past and again this past week as they replaced my 50 year old furnace painlessly, professionally, and with a high degree of thoroughness. Professional property manager here saying they are great. Totally impressed.
RO
Richard Ong
Jan 10, 2026
1.0
We hired Rodenhiser about a decade ago to install a forced-air HVAC system; at the time, our home had radiant heat. The experience during installation was extremely negative. Midway through the job, we had a major dispute because the original plan stated that the system would not take up as much garage space as it ultimately did. When we raised the issue, they threatened to stop the job, walk away, and leave it unfinished. They left the site and did not return until we went to their office to speak directly with a manager.
By that point, there was nothing they could do to fix the situation. They essentially told us it was up to us whether to continue with them or hire someone else to take over the work. Their attitude changed completely once we had paid the deposit and the job had started—they were rude, dismissive, and acted as if they no longer cared, assuming we were stuck. We chose to let them finish simply so we would never have to deal with them again.
A couple of years later, while installing recessed lighting, we discovered that portions of the ductwork had never been properly sealed at the joints. Many joints were loosely connected and incorrectly taped, and one joint had come completely apart, allowing air to pour through. Properly sealed ductwork is critical for efficiency, yet it was clear the system had been installed with little attention to detail or performance. We did not contact Rodenhiser to complain, as it would have been a waste of time and energy. Any future issues would be handled by another company; their labor warranty is meaningless if it requires dealing with them again.
About a decade later, in December 2025, we upgraded to a heat pump installed by a different company. The contrast was striking. The new company communicated clearly, worked carefully, and followed proper procedures. They posted the permit on site and coordinated town inspections for both the electrical work and the system installation. This made me realize that I did not recall seeing a permit or inspectors when Rodenhiser performed the original forced-air installation.
I checked with the town and confirmed that Rodenhiser never pulled a permit for the conversion from radiant heat to a forced-air system—a permit that is mandatory for this type of work. This discovery raises serious concerns and further reinforces why this company should not be trusted to work in people’s homes.
Anyone considering hiring them should take a close look at their reviews and ratings. If someone reads those reviews and still chooses to hire them, they should be prepared for serious problems. I only wish we had done more research before hiring them ten years ago. I am curious why they only have 2.2 stars on Yelp from a total of 219 reviews while over 4 stars on Google reviews. Check their reviews on Yelp before you consider hiring them.
DD
DCUO-GodFlame
Jan 3, 2026
5.0
We woke up Monday morning to frozen pipes in our kitchen on Monday, December 29, 2025. Frantic, we searched the internet for a reputable plumbing company. We immediately came across Rodenhiser Home Services.
After receiving an appointment the same day we were greeted by Brendan O’Malley. He arrived in his truck professionally prepared to get the job done.
He carefully explained the job needed and what steps he would take to complete the job.
After assessing the job and handing me the quote he immediately began the task at hand.
As I patiently waited for him to finish the project he took care in answering any and all questions I had. He explained everything in detail even to the point of showing me the foundation problem areas.
I must say Brendan is an asset to Rodenhiser! Without his expertise and professionalism this holiday season would have been a disaster!
Thank you for your wonderful workmanship and dedication! My family and I thank you and will pass you and your company along to those that are looking for the expertise we experienced in your hands!
As I told you, you are what a TRUE human being is supposed to be! Never did you treat us a $ grab! You treated us with respect, dignity and we are Blessed to have had you to service our home. Thank you, Brendan!
HP
Harris Porter
Dec 26, 2025
5.0
I woke up to no heat, and after a couple of calls I managed to have an emergency team come to my house to assess. Alex and his partner (sorry, forgot the gentleman's name) came earlier than expected and did an excellent job figuring out the issue and conducting the appropriate repairs. Not only that, but they were both friendly and patient with me and my many questions, and took the time to make sure they were all answered.
All told, it took maybe 2 hours from first arrival to completion. And although the cost seemed high for the age of the system (the HVAC system is not even 3 years old), I cannot complain about the speed and quality of the work. All of my experiences with the Rodenheiser techs have been positive, and today was no exception.
Frequently Asked Questions About Rodenhiser Home Services
What services does Rodenhiser Home Services offer?
Rodenhiser Home Services provides plumbing, heating, air conditioning, electrical, and remodeling services.
Where is Rodenhiser Home Services located?
Rodenhiser Home Services is located at 325 Hopping Brook Rd, Holliston, MA 01746, USA.
What are the business hours of Rodenhiser Home Services?
They are open daily from 7:00 AM to 5:30 PM.
How can I contact Rodenhiser Home Services?
You can call them at +1 800-462-9710 or email service@rodenhiser.com.
Since when has Rodenhiser Home Services been serving the Massachusetts community?
Rodenhiser Home Services has been serving the Massachusetts community since 1928.
What payment options are accepted at Rodenhiser Home Services?
They accept American Express, cash, check, financing, invoice, MasterCard, and Visa.
Does Rodenhiser Home Services have wheelchair accessible entrances?
Yes, they have wheelchair accessible entrances and offer onsite services.
Which nearby businesses might be useful to visit alongside Rodenhiser Home Services?
Nearby businesses include Chemini Design Architects, Starburst Printing and Graphics, and Cityside Garage, which offer architectural design, printing, and automotive services respectively—useful for complementary home or vehicle needs.
How can I find Rodenhiser Home Services using local landmarks?
Rodenhiser Home Services is near other local businesses such as Iwaki America corporate office and Ward Process hardware store, making it easier to locate within Holliston, MA.
Are there automotive services near Rodenhiser Home Services that customers might also visit?
Yes, nearby automotive services include Classic Auto Sales, 360 Motorsports, and AutoNuvo, useful for customers who may need vehicle repairs or accessories.