MacFarlane Energy

Reviews

• PP

  Priya

  2 days ago
  5.0
  During this crazy snowstorm, MacFarlane's responsiveness and reliability while we were dealing with an issue deserves a shout out. Rob was very informative and responsive over the phone during the blizzard and today, Matt came to refill our 5-gallon tank, and when I was worried about the hot water lasting, he didn't just do the job and leave. He took the time to walk me through exactly how long the supply would last and what we could do to keep things going until we replaced the main tank. That kind of patient, knowledgeable service makes all the difference when you're stressed about hot water lasting in this cold weather. Thank you, MacFarlane for showing up when it counts!
• SC

  Steven Cook

  3 days ago
  5.0
  I can’t say enough good things about George! Extremely friendly, courteous, professional, and absolutely on the money timely. We were on the brink of running out of heating oil and when it was discovered that the service delivery was not made he himself came straight to our house to give us enough to get us by for the upcoming storm. This is the kind of service you hear about but never witness personally. Thank you from the bottom of our hearts George!
• GB

  George Bogosian

  Feb 16, 2026
  4.0
  Ray was excellent. He was professional knowledgeable and thorough, diagnosing, fixing and restarting our oil burner and staying on site to ensure the system was operating properly. Five stars for him. The company gets a star less because we returned from a trip to a 40 degree home with no operating heating system, but when we called both service numbers repeatedly we were me with two rings and a hang up. We could not reach anyone to request service until 7 am the next day. Ultimately not a critical situation but could have been had we returned a day later.
• JC

  James Cen

  Feb 4, 2026
  5.0
  I recently switched to MacFarlane Energy for my home heating needs, and if my first equipment inspection is any indication of the service to come, I made the right choice. Thomas (Tom) Coolberth came out to my home in Sudbury, and he was absolute top-tier. From the moment he arrived, Tom was the definition of professional and pleasant. As a new customer, I had a lot of questions, and he took the time to answer every single one with genuine patience and deep expertise. Here is why Tom stands out: * Honest Assessments: When I asked about the condition of my oil tank and boiler, he didn’t just give me a "pass/fail." He gave me a detailed, transparent breakdown of their current health, looking out for my best interests rather than just trying to sell a part. * Knowledgeable Guidance: He walked me through the nuances of the service contract, ensuring I understood exactly how MacFarlane supports their customers. * Proactive Planning: He provided great advice on the optimal timing for routine preventive maintenance to ensure the system runs efficiently year-round. It is rare to find a technician who combines high-level technical knowledge with such a customer-first attitude. MacFarlane Energy is lucky to have Tom representing them in the Acton area. If you’re looking for a company that employs people who actually care about your home's safety and efficiency, ask for Tom!
• SM

  Sarah Myrie

  Jan 31, 2026
  1.0
  Left my 75-year-old mother without oil during sub *Update: She is a new customer, so I’m unclear why that would impact service or how it prevented ensuring she received oil on the day multiple staff members confirmed delivery. Her heat went off in the middle of the night. If the tank had been filled prior to delivery, please explain how it was out of oil overnight—on the same day she was scheduled to receive oil. I am more than willing to walk through the full timeline, as I have been waiting for a callback since Saturday night and again Sunday morning. While I appreciate that the issue was addressed after the fact, the concern is the gap in service that left her without heat overnight. Temp dropping below freezing! Update: She is a new customer, so I’m unclear why that would impact service or how it prevented ensuring she received oil on the day multiple staff members confirmed delivery. Her heat went off in the middle of the night. If the tank had sufficient supply prior to delivery, please explain how it was out of oil overnight—on the same day she was scheduled to receive oil. I’m sure you generally provide good service—my mother and sister have used your company in the past—which is why this situation is especially disappointing. It’s okay to acknowledge that something was missed this time; accountability is what we’re looking for. If you can get someone on the phone the best solution would have been communication and calling to say delivery wouldn’t happen. I specifically myself called to say if delivery wouldn’t happen we wouldn’t move her.

Frequently Asked Questions About MacFarlane Energy