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NextGen Aire

4.8
(272 reviews)

Business Details

31 South Hunt Road, Amesbury, MA
01913, United States
(978) 566-9601
https://demo.scheduleengine.net/nextgenaire

About

HVAC ContractorAir Conditioning ContractorAir Quality ConsultantHeating ContractorAir Duct Cleaning Service
Founded by Matthew Girouard, NextGen Aire, LLC is an elite HVAC company that dramatically improves our customers comfort by providing top level education, integrity and honest solutions. We integrate the best technology with an industry leading service experience to provide tailored home comfort solutions to our customers.

Location

NextGen Aire
31 South Hunt Road, Amesbury, MA
01913, United States

Hours

Reviews

4.8
272 reviews
5 stars
255
4 stars
7
3 stars
2
2 stars
2
1 star
6

What are people saying?

AI-generated from recent customer reviews

Professionalism

Customers consistently praised the professionalism and expertise of the technicians, highlighting their punctuality, communication skills, and thoroughness.

Responsiveness

The business is noted for its quick response times, especially in emergency situations, with many customers appreciating the prompt service.

Quality of Work

Overall, customers expressed satisfaction with the quality of installations and repairs, often mentioning the attention to detail and effective solutions provided.

Customer Service

Many reviews highlighted excellent customer service, with staff being described as friendly, knowledgeable, and accommodating throughout the process.

Concerns with Availability

Some customers expressed frustration regarding long-term service availability and communication issues, particularly related to staffing changes and service area limitations.
  • SH
    Stephen Hughes
    Feb 6, 2026
    5.0
    Prompt emergency service. Excellent follow up. Reasonable price for service calls. Every person I have interacted with has been a professional.
  • SB
    Steven Bruso
    Dec 15, 2025
    5.0
    This company is super responsive, and has always done good work for a fair price.
  • CG
    Carey Gumaer
    Nov 18, 2025
    2.0
    I've had multiple big jobs done by NextGen, and honestly they did a really great job installing and testing the equipment. I had an oil fired boiler replacement done by them in 2020, and had a heat pump installed in 2022. The actual technical work that was done was great. The removal of my old boiler and AC systems went smoothly, the new work was done well and communication was excellent. You might be wondering now why I am only giving them two stars. Well, that would have to do with long term service and support. When actual service appointments were done, the tech always arrived on time and fixed the problem. That isn't the issue here. The problem is that now in 2025 they have "gone through some trouble" with losing techs or something and they no longer service the area I live in. So, I now have this $30,000 heat pump and $15,000 oil fired boiler system and have to find someone new to service it. I'm sure I can find someone reputable to service the system. What really grinds my gears about this whole situation is that I went with this very expensive Mitsubishi heat pump / air handler system because it was what their techs were trained on. I trusted that it was the best choice because they would be able to get parts and service the system going forward into the future. They kind of left me high and dry and I am not happy about it.
  • XJ
    Xiaoai Jiang
    Feb 26, 2024
    5.0
    NextGen Aire's owner Matt came to my house immediately after I told him of the water stain I noticed on the ceiling. Before he arrived, he instructed me how to turn off the main water and burner. He worked from 11:30pm until 1:30am. He fixed our heating pipeline so that we could have heating in the night. He was very polite and professional. He used a shoe cover when entering our house, and he cleaned up very well after his work. I am very happy with NextGen Aire and would strongly recommend it to anyone else.
  • RB
    Rodney Bernardin
    Mar 4, 2022
    5.0
    Was good experience overall from Matt to jana and the Installers Sean and Mihail and others. Quality work and answered all my questions took 4 days verses the 5 they quoted so. Well done NextGen Aire. Amesbury. Thank you!

Frequently Asked Questions About NextGen Aire

Do you offer financing?

NextGen Aire offers many financing options including 0% options.

What services does NextGen Aire provide?

NextGen Aire offers services including air conditioning installation, repair, and maintenance; heating installation, repair, and maintenance; air duct cleaning and services; HVAC system installation; smart thermostat installation; heat pumps; HVAC zoning; personalized comfort solutions; indoor air quality improvement; and air filter delivery.

Brand Certified Facts from NextGen Aire

NextGen Aire partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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