Ferguson Waterworks

Reviews

• DH

  Dennis Henderson

  Feb 17, 2018
  5.0
  Wonderful selection of bathroom, kitchen and lighting fixtures/furniture. Attentive workers answered every question I had and were eager to inform me of various options that may be available online in addition to the in person showroom. The place was a little hard to find (Google maps kept taking me down the wrong path), but if you follow the street signs, things will be much easier.
• WW

  Will W

  Sep 26, 2017
  5.0
  Great supplier.
• DM

  Dj Mac

  Sep 21, 2017
  3.0
  Ok
• SJ

  Stephen Jordan

  Jul 25, 2017
  5.0
  What a beautiful show room!
• LG

  Lenin Guerrero

  Dec 11, 2012
  2.0
  The showroom staff (whitney) was great and very helpful. But beware of buying ANYTHING! I spent over $1,000 for 2 fixtures. One for my sink and a "matching" trim kit for my new shower. The shower trim kit didn't fit the valve to i took it back with the receipt expecting a full refund. Everything in the box was unused and in the same condition as when i purchased it. But they refused to refund the money because it is against their policy to refund anything being returned in a torn box! I explained to them that i had the receipt and all the pieces were accounted. They said nothing can be done strict policy of no refund on a torn box. I asked if they had other boxes we could put it in. He said no. Then he pulled the "I'm gonna talk to my manager" instead of bring the manager to talk to me he disappeared to a back office. !o minutes later he comes out and says his manager said "no". At that point i told him that I've returned things over the years to other stores without a box or even a receipt. He's maintained that nothing could be done. I told him they had completely lost my business and i left the almost $300 trim kit and torn box in the store and walked out. Horrible costumer service and attitude! i will never buy anything there again and i warn others. Its an overpriced place with abysmal service. Aviod at all cost or you could end up losing $100s like i did.

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