West Plumbing LLC

Reviews

• PM

  Patricia Maone

  Oct 8, 2025
  1.0
  Absolutely unacceptable experience from start to finish. I hired this company for what should have been a straightforward plumbing and shower surround installation. Instead, I’m left with property damage and a botched job that will cost even more to fix. First, they failed to properly measure or dry fit the shower surround before installation. As a result, there’s now a nearly 4-inch gap between the tub lip and the shower wall — completely unusable and clearly not up to any reasonable standard. If that wasn’t enough, during the job, they drilled two holes through the shower wall into my closet, puncturing the wall and going straight through my clothing. Then they managed to flood the closet, damaging even more of my personal property. There was no attention to detail, no proper planning, and clearly no quality control. I expected professional work and was met with carelessness and destruction. I cannot recommend this company to anyone — and I strongly suggest looking elsewhere if you value your home. And after all of this? They made no effort to fix their mistakes, despite multiple attempts in the last four months to reach out. No response, no accountability, and certainly no professionalism.
• AT

  Andrew Tatum

  Aug 2, 2025
  1.0
  Agreed to a price of $2875 by contract (after they completed an inspection) + $200 to restrap the plumbing lines. The crew arrived unannounced and called to say the repair would now cost $5600 + pipe supports, which would be far above the $200 quoted. I found the company dishonest in the scope that was quoted and felt taken advantage of - nearly doubling the price. The workers had already started digging when they called and quoted the $5600 price. After I told them to stop they just left the dig up shrubbery on top of the ground - it will likely die. An absolutely terrible business and people.
• DL

  Desiree Lisotta

  May 19, 2025
  5.0
  The service technicians were very friendly and kept me informed of what needed to be done to fix our problem.
• JF

  John Fitzmorris

  Sep 9, 2024
  5.0
  Dependable and Professional
• JR

  justin reyes

  Jun 27, 2024
  5.0
  West Plumbing has been to my house several times for various plumbing projects and they have done a phenomenal job every time. What I love about West Plumbing is that they are quick to get someone out to diagnose the issue and have it finished the same day. Overall, this is a great family owned business that holds performance and customer service at the top of their priority list. 10/10

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