Business Details
About
ElectricianGenerator ShopGenerator Service & Repair
Founded in 1987 and celebrating its 30th year in business, Pan American Power has been serving its customers the best sales and service experience in the Power and Power Generation Industry.
Our original Founding mission was to provide the highest quality used and rebuilt Caterpillar Engines, Generators, Marine Transmission, and Parts to a global market of customers.
A few years before Hurricane Katrina, we rededicated ourselves and expanded our product offerings to include the sales, service and installation of Home and Light Commercial Standby Generator Sets.
Our company vision has always been benchmarked on providing top quality customer service, therefore to support our emerging line of business, we expanded our support network. We obtained and maintain current State of Louisiana licenses for Electrical and Mechanical work along with a Specialty License for Generator Installations. At our 12,500 square foot facility in Covington, we maintain a large new spare parts inventory for all of our generator lines; offer real time remote generator monitoring, and have factory trained service technicians available 24/7 to support our customers.
We now are authorized Sales, Service and Warranty providers for our preferred Generator Partners – Cummins—Kohler—Generac – and Briggs & Stratton but are capable of servicing any make or model of equipment.
As per our legacy, we continue to offer rebuilt Engines, Generators, Parts and Accessories along with engine dynamometer testing services at our facility.
Location
Hours
Reviews
4.7
201 reviews
5 stars
181
4 stars
8
3 stars2
2 stars1
1 star
9
What are people saying?
AI-generated from recent customer reviews
Professionalism
Customers consistently praised the professionalism and expertise of the technicians.
Reliability
The business is noted for its dependable service, with many customers expressing confidence in their maintenance and emergency response.
Customer Service
Feedback highlights excellent communication and customer service, with staff being friendly and accommodating.
Timeliness
Reviews frequently mention punctuality, with technicians arriving on time for scheduled maintenance and service calls.
Quality of Work
Customers are satisfied with the thoroughness and quality of the maintenance and installation services provided.
- GPGreg ProbstNov 10, 20255.0Pan American stays on top of our generator system, perform regular maintenance and make timely repairs. The technicians are knowledgeable and communicate well.
- RRRobert RestrepoNov 4, 20255.0This was routine maintenance, but as usual they arrived promptly with adequate prior notice and respect for privacy. They are extremely professional and have never charged me unreasonably for service of any kind. Their recommendations are always helpful, and I would recommend them, without reservations, to anyone shopping for a full-service generator company, both for installation, service and maintenance.
- RMRichard ManninoNov 3, 20255.0They are the best. I bought a system for home and my business. Great service for almost 20 years!
- EMEllie MerrickOct 28, 20255.0Pan American Power has never let me down! Their service is second to none and they are always in touch during a storm or weather event. Recommend A++++++++
- DMDavid MarshallOct 15, 20255.0Carl, Rachel and Deryl made doing business with Pan American Power a breeze. Carl was very knowledgeable about generators and their installation and operation. He presented us two options and we decided to go with Kohler. We’re so happy, no lag time on initial startup compared to the other brand. Quite operation and weekly run and diagnostic checks are much better. Note, I had the other brand, Generac at my previous home since 2007 and had used Pan American Power there. For Service after the sale, choose a company that’s been in business for years, Pan American Power, since 1987. Deryl and Rachel made the startup, scheduling and permitting process a snap. The crew that installed the Kohler whole house generator was on site, on time, professional, courteous, and most importantly, knowledgeable. They did the job right, passed inspection and left the job site clean. Note, we did get a few estimates, but went with Pan American Power, not because of price, that’s the first mistake most people make when buying a whole house generator. But because they were in business since 1987! You don’t install and service generators and remain in business for almost 40 years without doing the job right and servicing your customers!
Frequently Asked Questions About Pan American Power
What products and services does Pan American Power offer?
Pan American Power provides sales, service, and installation of home and light commercial standby generator sets, rebuilt engines, generators, parts, and accessories. They service all makes and models and are authorized providers for Cummins, Kohler, Generac, and Briggs & Stratton.
Where is Pan American Power located?
Pan American Power is located at 17640 Hard Hat Drive, Covington, LA 70435, USA.
What are the business hours for Pan American Power?
Pan American Power is open Monday through Friday from 8:00 AM to 5:00 PM, and closed on Saturdays and Sundays.
How can I contact Pan American Power?
You can contact Pan American Power by phone at +1 985-893-1271 or via email at info@panampower.com.
Does Pan American Power offer emergency or after-hours service?
Yes, Pan American Power has factory-trained service technicians available 24/7 to support customers.
Is Pan American Power licensed for electrical and mechanical work?
Yes, Pan American Power maintains current State of Louisiana licenses for electrical and mechanical work, including a specialty license for generator installations.
Can Pan American Power monitor generators remotely?
Yes, Pan American Power offers real-time remote generator monitoring services to support customers.
What nearby home improvement stores can I visit before or after going to Pan American Power?
Nearby home improvement stores include Stone Creations, Inc. and Resource Landscapes Covington, which you might visit for related products and services.
What nearby businesses can assist with garage door services near Pan American Power?
Access Garage Door and Access Garage Door, LLC are nearby businesses that provide garage door sales and service, useful if you need related services near Pan American Power.
Where can I go for automotive services near Pan American Power?
Rare Reflections Auto Spa offers automotive repair, car wash, and auto detailing services near Pan American Power, convenient for vehicle maintenance.