Ryan was very professional . However , your advertising “ specials “ were very misleading .
Thinking I was going to be paying $29 “ check special per unit as you advertise , it ended up costing me over $150 per unit !
False advertising! Very unsettling !
Accu temp and Hal were very great with communication, Hal was very professional and educated. He was prompt and did all he said he'd do and explained each step of the way what was being done. Accu Temp is very quick to get back to you and put you on the schedule
JJ
Jimmy Johnston
Feb 24, 2026
I had a full HVAC unit and duct work replaced 12 months ago. The outside unit that was installed was covered in dents, and it took about 6 weeks of back and forth to get that replaced.
6 months in, the drain pan float was wired incorrectly and flooded my attic and ruined the ceiling beneath it. It took multiple calls to their office before someone even called me back to address the issue. The tech they sent to complete the carpentry work did a great job, but the carpet installer borrowed some tools he never retuned. Accutemp informed me the flood was a result of improper wiring and drain tubing that “melted” in the heat of the attic. Initially, they wanted to charge me to replace it, but eventually they corrected the repairs at no charge.
Most recently, a tech came out for the 12 month checkup and informed me the outside unit had a weak capacitor. When we questioned the need to replace an item that was installed brand new 12 months ago, silence.
Silence seems to be a tend for this company. I’m very disappointed that they refuse to stand behind the work they completed. Once my $30k went through, I can get no response. When I try to call, an auto attendant, who sounds him a like answers, and eventually I get transferred to a human. I request to speak with Patrick, but he doesn’t call back.
Stay local. Shop around, listen to others. Read reviews and go with your gut!
It was time for my twice-yearly maintenance check on my AC/heating system. I told Felix that the heating had a hard time keeping up with the recent cold snap we’d had. He found the reason, and thank God the house hadn’t burned down! The wires for the heating had burned up and had been arcing every time the heat had come on. Felix got someone over here to give me a quote for a replacement, and he made sure all those wires were disconnected and capped off. He said that he was my leaving until my home was 100% safe from fire from those wires. I appreciate that kind of dedication. He explained everything he was doing, and showed me all the wiring that he was talking about. And he was very friendly and polite.
Too much to say, will update. When I have more time. Private equity ruined this company. Would not recommend. Find a local and privately owned company that cares about craftsmanship, the customer, and not just getting your money. Their poor craftsmanship almost caused a house fire. Thank goodness we were home when our oven exploded - this was after they improperly installed a new electrical panel and didn’t realize it was not properly grounded. Sent out multiple electricians and a different company diagnosed the problem. Their electrician came back out and confirmed craftsmanship but the new GM did not take responsibility for all the appliances that blew after installing the electrical panel.