Business Details
About
HVAC Contractor
E&M Heating, Plumbing & Air Conditioning provides HVAC services, appliance installations, specialized plumbing, seasonal maintenance, and more in Western Kentucky.
Details
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
E&M Heating, Plumbing & Air Conditioning
51 E Madison St, Sebree, KY
42455, United States
Hours
Reviews
4.8
196 reviews
5 stars
177
4 stars
11
3 stars2
2 stars0
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the professionalism, friendliness, and responsiveness of the staff, highlighting their willingness to help and provide thorough explanations.
Timeliness
Many reviews noted the quick response times for service calls, with technicians often arriving the same day or within a few hours.
Quality of Work
The quality of service and repairs was frequently commended, with customers expressing satisfaction with the thoroughness and effectiveness of the technicians.
Pricing
While some customers found the pricing to be high, many felt it was reasonable for the quality of service provided, with a few mentioning concerns about transparency in pricing.
Reliability
E&M was described as dependable, with long-term customers expressing trust in their ability to resolve issues efficiently and effectively.
- JJJoey JuneNov 12, 20255.0I Have used E&M for my Heat Repair and My AC Repair, both times I was serviced quickly, informed of parts arrival and systems have been working properly since they took care of us.
- LMLesley McBrideNov 11, 20255.0E and M are great to work with. Had a hot summer needed Freon in our central air. They came out the same day, told me several options. Everyone is always nice and respectful. I’ve had them come out several times over the years. Always call them whenever we have heat or cooling problems.
- GMG MNov 10, 20255.0Prompt service, reasonable prices, friendly staff that went above and beyond! Highly recommend
- RFRozealin FrasierNov 7, 20255.0They were excellent to work with. Answering any questions we may have had. They discussed multiple options on new units and helped us figure out which one was best for us. All the workers were respectful and courteous. I definitely recommend this company over any others in the area. Even after installing our new unit they have always took the time to help or answer any questions we had on the new unit as well. As a company they definitely make you feel appreciated you for choosing them instead of just another sale and moving on.
- DGdouglas goforthOct 29, 20255.0The repair man was very well trained and knowledgeable. Took his time to thoroughly explain his findings and how long it would take to repair the unit. Great service with outstanding customer support!
Frequently Asked Questions About E&M Heating, Plumbing & Air Conditioning
What is the SEER rating?
The seasonal energy efficiency ratio (SEER) measures the efficiency of heating and cooling equipment. It represents the cooling output per dollar of electricity consumed, compared to other systems. SEER ratings typically range from 13 to 21, with higher numbers indicating greater efficiency. For instance, a 3-ton unit might have a SEER rating of 13, 14, or 15.
Why is the SEER rating on the Energy Guide different than what my dealer quoted?
The SEER rating of a system is determined by the combination of equipment installed in your home. While each split system cooling unit has a nominal SEER rating, this can be increased by upgrading the indoor unit within the same series. Both outdoor equipment (heat pump or air conditioner) and indoor equipment (evaporator coil and furnace, or air handler) contribute significantly to the overall rating.
Why should I have regular (or preventive) maintenance? And how often should I have it performed?
Regular maintenance is crucial for maximizing the lifespan of your heating and cooling systems and preventing common equipment failures. These systems endure significant wear and tear due to constant operation. Preventive maintenance inspections can identify issues such as leaks, rust, rot, soot, frayed wires, and corroded electrical contacts. It's advisable to schedule maintenance regularly to ensure optimal efficiency and avoid potential future problems.
What equipment requires regular (or preventive) maintenance?
Heat pumps and air conditioners should undergo professional maintenance twice yearly, in spring and fall. For boiler and furnace systems, inspections should cover ductwork, pipes, dampers, valves, chimney, registers, radiators, pumps, blowers, fuel lines, oil tank, and all components of the furnace and boiler. Heat pump and air conditioning unit inspections should also include examinations of the fan, compressor, indoor and outdoor coils, and refrigerant lines.
I need help troubleshooting a problem with my equipment.
As your local Trane dealer, E&M Heating, Plumbing & Air Conditioning is well-equipped to assist with troubleshooting. We also have access to Trane's network of troubleshooting technicians at distribution centers nationwide. In cases requiring additional factory support, we will contact our factory-supported service managers for assistance.
What are the advantages of a programmable thermostat?
Programmable thermostats offer greater accuracy and efficiency compared to mercury-containing thermostats due to their electronic nature. They allow for automatic temperature control at different times of the day without manual adjustment. This automation ensures consistent temperature management without the risk of forgetting to change settings.
What type of filter should I use? And how often should I replace it?
While standard filters maintain system and ductwork cleanliness, media air cleaners are more effective for improving indoor air quality. A media filter, positioned between the main return duct and blower cabinet, can enhance dust and particle removal up to seven times more than a standard filter. Pleated media filters offer even higher filtration, removing various particles including airborne viruses. It's important to select a filter that matches your blower's capacity. For optimal performance, disposable filters should be replaced monthly, while washable filters should be cleaned monthly.
Why can't I find the correct size furnace filter at my local home improvement store for my Trane Brand Equipment?
Trane filters are manufactured using higher-quality materials than typical disposable filters found in retail stores. As a result, replacement Trane filters are exclusively available through authorized Trane dealers. It's worth noting that some Trane filters are reusable and can be hand-washed in cold water.
Where can I get parts for my Trane equipment?
As an authorized Trane dealer, E&M Heating, Plumbing & Air Conditioning is the most reliable source for identifying and supplying the correct, up-to-date parts for your system. We can also provide information on pricing and availability of Trane components.
What does my warranty cover?
The standard factory warranty from Trane covers parts that fail due to defects during the warranty period. Labor costs are not included in this coverage. Your warranty certificate, which contains specific information about model numbers, serial numbers, and installation dates, was provided in your homeowner information packet. E&M Heating, Plumbing & Air Conditioning registers all Trane equipment we install to ensure your 10-year parts warranty. If you can't locate your warranty certificate, we can provide that information. Additionally, with our Total Comfort Plan, you'll receive a ten-year parts and labor warranty on your Trane equipment.
What services does E&M Heating, Plumbing & Air Conditioning offer?
E&M provides HVAC services, appliance installations, specialized plumbing, seasonal maintenance, and more in Western Kentucky.
What brands does E&M Heating, Plumbing & Air Conditioning work with?
They work with brands including Trane, Mitsubishi, Amana, WaterFurnace, AO Smith, and Navien.
What are E&M Heating, Plumbing & Air Conditioning's regular business hours?
They are open Monday through Friday from 7:00 AM to 5:00 PM and closed on weekends.
Does E&M Heating, Plumbing & Air Conditioning offer emergency services?
Yes, emergency services are available on weekends.
What payment options does E&M Heating, Plumbing & Air Conditioning accept?
They accept American Express, Cash, Check, Discover, Financing, Mastercard, and Visa.
What is the importance of regular HVAC maintenance?
Regular maintenance maximizes equipment lifespan, prevents failures, and identifies issues like leaks and corrosion to ensure efficiency.
How does the SEER rating affect my heating and cooling equipment?
SEER measures the efficiency of heating and cooling equipment; higher ratings mean greater energy efficiency and lower operating costs.
Where is E&M Heating, Plumbing & Air Conditioning located?
They are located at 51 E Madison St, Sebree, KY 42455, USA.
What nearby restaurants can I visit when I come to E&M Heating, Plumbing & Air Conditioning?
Nearby restaurants include Subway, Hunt Brothers Pizza, and Southern Table, making it convenient to grab a meal before or after your visit.
Are there convenient banks near E&M Heating, Plumbing & Air Conditioning?
Yes, Independence Bank is nearby, providing easy access to financial services for customers visiting the business.
What gas stations are close to E&M Heating, Plumbing & Air Conditioning for refueling needs?
Nearby gas stations include EZ, ARCO, E-Z Service, Kangaroo Express, and Marathon, convenient for customers traveling to or from the business.