Maeser Master Services

Reviews

• MV

  Matea Verzi

  1 day ago
  5.0
  Steve Flatt was helpful and informative, explained what was going on and what needed to happen for our bathtub/shower while also recommending replacements for connections in our laundry room that were prone to failure before they failed so that we didn’t have flooding in the future. He made sure we didn’t overpay on parts and have the knowledge we need to make future decisions and respond in case of a home emergency.
• CT

  Cameron Tretter

  5 days ago
  5.0
  I very rarely take the time to write a review, but my experience with Cody Reuber was absolutely genuine. He made it a goal to prioritize having my family’s needs met, and in so doing has made me into a Maeser customer. I will recommend Maeser to anybody after an experience like this so long as they employ people like Cody. He is truly an asset to the company and brings a good name and reputation to Maeser.
• CC

  Clworthington7

  Jan 1, 2026
  2.0
  While the in-home experience of having two techs from Maeser come out was nice and they were very thorough when explaining what COULD be possible. They told me I would get a quote in about a week (this was before thanksgiving)… it is now Jan 1 of 2026, both my husband and I have called the Maeser office THREE separate times to try and actually get our quote, we STILL don’t have it. At this point we are just going with another company in town because having to work this hard to even get a quote does not give me faith in the work being done.
• MC

  Mike Cline

  Dec 31, 2025
  5.0
  I highly recommend this company. I hired them for plumbing issues, not draining. Doug Weaver came. He ran his camera into the sewer cap in the front yard about 75ft. He let me watch and it was very neat. We could see the water was moving very very slow. I had the tub filled all the way up to the over flow by the drain lever. He then got up on the roof and took his sectional cable cleaner down from there into the pipe. He said around 30ft. He pulled the cable back out and the water started draining, instantly and fast. He said he got a root and some steel wool out. He was very professional, the way he looked and how he explained what he was doing and how he was checking things in the house and outside the house. Now the toilet was stopped up and had backed up into the tub. So you can imagine what he was working with. He fixed it right and the first time. Thank you Doug, and thank you Maeser. I hope people will read this and know how your company treated us. Thank you again.
• DF

  David Furman

  Dec 31, 2025
  1.0
  Warning: Poor HVAC installation and deceptive practices. We had our upstairs HVAC system replaced in June 2022 through Home Depot/Maeser for over $8,700. From day one, it had problems and never heated the upstairs properly, requiring numerous service calls. In October 2024, the system failed again, blowing cold air while Maeser falsely claimed someone rewired it and tried to charge us $249. Security footage and thermostat data proved no one touched it. But they refuse to review this information. In December 2025, the system failed again in cold weather. A second opinion from Allegiance Heating & Air found multiple installation defects and a code violation, including a mis-sloped PVC exhaust pipe, bypassed safety switch, leaks, and improper tubing. The PVC exhaust pipe does not allow proper drainage causing a pressure switch fault preventing preventing the gas value to turn on to allow the use of the AUX heat. The service tech showed me that someone knew the drain piping was not correct because there are signs of attempts to correct it. There is a metal strip at the top of the PVC piping trying to increase the angle of the pipe. There is a coupler on the PVC pipe where it has been cut to try and increase the angle of the piping. He stated the cutting of the pipe had to have been done less than two years ago because the coupler was a new design that was changed less than 2 years ago. Now Home Depot and Maeser are refusing to correct the issues. Despite these documented issues, Home Depot and Maeser refuse to fix the system, leaving us to pay for repairs ourselves. Attached is a document with more detailed information on the issues and email on service call appointments over the years. Next step is to send this information to my attorney to look at my legal options to get a refund for the cost of correcting Maeser’s/Home Depot’s installation issues.

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