Mad City Windows & Baths of Louisville

4.8
350 reviews

About

Remodeling ContractorBathroom RemodelerBathtub RefinishingDouble Pane Window InstallationKitchen RemodelerDoor InstallationWindow Installation ServiceScreen Doors & WindowsGlass & WindowsKitchen Planning & Installation

Details

  • Onsite servicesAvailable

Location

Mad City Windows & Baths of Louisville
13026 Forest Centre Court, Louisville, KY
40223, United States

Hours

Reviews

4.8
350 reviews
5 stars
324
4 stars
7
3 stars
2
2 stars
4
1 star
13

What are people saying?

AI-generated from recent customer reviews

Installer Performance

Customers consistently praised the professionalism, efficiency, and quality of work from installers, particularly highlighting Aaron Johns and Aaren Mitchell.

Customer Service

While many reviews noted excellent customer service, there were complaints about aggressive sales tactics and difficulties in communication regarding appointments.

Product Quality

Customers expressed satisfaction with the quality of the windows and showers installed, noting improvements in aesthetics and energy efficiency.

Overall Experience

Most customers reported a positive overall experience, with many recommending the company for future projects despite some concerns about the sales process.
  • KJ
    Kevin Jones
    Dec 29, 2025
    5.0
    I have the best experience every time I shower 🚿
  • AJ
    Annika Johnson
    Dec 13, 2025
    1.0
    Very rude employees at the Christmas expo.
  • JS
    Joe Spalding
    Dec 1, 2025
    5.0
    Aaron Johns and Aaron Mitchell did awesome job installing our shower. Very professional and polite.
  • RC
    Ricky Cates
    Dec 1, 2025
    5.0
    I feel these are the best windows on the market. I am giving this a 5 because they went out of their way yo make sure i was happy and was able to show me options on how to save money by buying a larger window for the space instead of having two windows in the same space. Only been a month and have seen a savings in the electric bill. Waiting to see how much of a savings i will see when we get into the bitter cold here in indiana. The only complaint was i did not know that if i had cancelled the contract that i would have had to pay a 40% pentaly for the cost of the contract. That really was not a big deal for me because i wanted the windows,but i could see where this could cause some people problems if something bad happened and no longer had the money to pay for the windows.
  • JT
    Joanna taylor
    Nov 3, 2025
    1.0
    I am in bad need of windows so I agreed to meet with mad city windows and like any consumer I decided to get a second quote after meeting with them for the first time. The second quote from a different company with similar and then Mad City Windows messaged me and said they had a promotional deal where if I would agree to meet again they would give me a cheaper price. so I set an appointment up for last week and not an hour before the appointment time they called to say they wouldn't be able to make it. I set up another appointment for today and again they are not going to be able to show I can't tell you how the windows are and I can't tell you how the custromwr service was and if the company is easy to work with because they won't even show up when they have scheduled appointments with you. This is just one review but overall I have had not a good experience.

Frequently Asked Questions About Mad City Windows & Baths of Louisville

What services does Mad City Windows & Baths of Louisville offer?

Mad City Windows & Baths of Louisville offers remodeling contracting with services including bathroom remodels, bathtub refinishing, double pane window installation, kitchen remodeling, door installation, window installation, screen doors and windows, glass and windows, and kitchen planning and installation.

What are the operating hours of Mad City Windows & Baths of Louisville?

They are open Monday through Saturday from 8:00 AM to 9:00 PM, and Sunday from 10:00 AM to 9:00 PM.