Case Foundation System

Reviews

• TD

  Tigs Development

  5 days ago
  1.0
  I would not recommend this company to anyone who wants the job done correctly the first time. First bid was done February of 2025 over $10,000 to waterproof only to have the basement leak after the first rain. Buddy Chism told me they would make it right and get it fix correctly. then Buddy never would return my phone call. After several attempts to contact Buddy I called the office to and had to deal with the staff who is rude. THe office staff will over talk you and will argue with you. this company would not guarantee there work like they state and charged me an additional $1064 to have the basement water proofed. Fast forward to the appointment day to have it fixed and the appointment was set for 9 am got a text and emails to confirm this time. Worker showed up at 1:30pm. I called the office several times to ask where they were and they told me he was on another job, I asked then why do I have a 9am appointment? They stated that they schedule all appointments at that time and the text and emails are automated. When the worker showed up finally to do the work he apologized for being so late stating we were his first appointment but they kept calling him to do other jobs ahead of us. I have used this company 3 times for rental properties in 2025 and all properties still leak and some area of the basement. With the last house and the way we were treated, from being lied to about a warranty, the rude office staff, and Buddy ghosting us, we will never do business with this company. We were good customers who spent a crazy amount of money waterproofing basements in 2025. I hope this helps anyone wanting to use this company.
• UT

  Uvaldo Tomsio

  Nov 1, 2025
  1.0
  Very unprofessional due to not show up for an appointment or calling us that they would not be able to come. Our appointment was at 10 am and when we call them they said that they would come later after another appointment. Waste the whole day waiting for them. When we call them the next day and left a message which they have not returned.
• CL

  Carrie Lotze

  Oct 21, 2025
  5.0
  Buddy came out to my house today to determine if I had foundation issues. He was very knowledgeable and explained in detail what he was looking for throughout the entire house inside and outside. Fortunately, no issues were found. I'll definitely recommend Case Foundation Systems to folks. Carrie
• TW

  Theresa Williams

  Oct 14, 2025
  1.0
  I had this company several years now no one will call back. How do you expect a review if you cannot get them to call you back
• BR

  Brooklyn Reinhardt

  Jun 16, 2025
  1.0
  We called Case after our basement flooded in early April, as we have a warranty with them so figured that’s who we should call, even though we knew this probably wasn’t covered under it. They couldn’t get anyone out until May 1st. Someone comes out, tells us what the problem is & says someone will give us a service call. No one ever calls. I try calling two different phone numbers for this company but they have no voicemail setup. I finally get ahold of them a month later & they say “oh, you actually wanted work done?” YES. After a lot of back & forth & them wanting to send out the same guy to look at everything he already looked out, they send out someone to measure the wall that we need work on. That guy says we’ll get an estimate in an email. 2 weeks later, we still have no email. I’ve previously confirmed our email addresses. I call to see what’s up, they said “he’s working on it right now you will get an email soon” 3 weeks later, still no email. Case is a terrible company who you cannot get ahold of, no communication, no follow-up, and they just don’t want our business or to work on our house. I don’t get it. I do not recommend this business to anyone.

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