Business Details
About
Flooring StoreFlooring ContractorCarpet StoreCarpet InstallerWood Floor Installation Service
Call 502-425-3022 or visit our website to schedule an appointment. We are accepting walk ins, but with a scheduled appointment, your shopping experience will be more personalized and allow our sales staff to better understand your lifestyle, desired design type, and budget. We here at Carpet Mart care uniquely about serving our customers. We strive to do the right thing and have a great reputation for going out of our way to make our customers happy and satisfied with their flooring. We don't work on commission so we are truly motivated to find what is best for our customers. We have been around since the 1970's and have developed a unique family environment and a great team of people that works well together.
Details
- Wheelchair accessible entranceAvailable
Location
Carpet Mart - Louisville, Kentucky
9501 Shelbyville Rd, Louisville, KY
40223, United States
Hours
Reviews
4.9
530 reviews
5 stars
516
4 stars6
3 stars3
2 stars1
1 star4
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the helpfulness and professionalism of the sales team, particularly mentioning individuals like Christian, Bruce, and Jaida.
Installation Quality
The installation teams, especially John and Johnny, Nick and Mike, received high marks for their professionalism, efficiency, and attention to detail during the installation process.
Overall Experience
Many reviews highlighted a seamless experience from selection to installation, with customers expressing satisfaction with the entire process and recommending Carpet Mart for flooring needs.
Timeliness
Customers appreciated the punctuality of both the sales and installation teams, noting that projects were completed on time or ahead of schedule.
Product Satisfaction
The quality of the carpets and flooring was frequently mentioned, with customers expressing happiness with their purchases and the final results.
- LJLauren Jones2 days ago5.0From the moment we walked in the store we felt heard, and were given questions to address with our particular flooring needs, etc. Bruce was wise but not pushy. Aaron helped us understand our particular situation with age of house when he came to measure and gave suggestions on how to address issue that his company does not do (not trying to make more money for themselves). We had friends who removed old flooring and Carpet Mart was fine with us saving some money in this way. The install crew of Nick and Mike are top shelf. They were hard working, efficient, cleaned up after themselves. They addressed concerns we had and helped put our furniture back in the end. We will definitely would go back if, or when we have any future flooring need. Transformation from 1980’s to 21st century is amazing!
- CBCandace BlinnNov 15, 20255.0I have used Carpet Mart for over 25 years personally and as an interior designer. Without exemption they have shown up on time, treated the homeowners with respect, (no cigarettes, no offensive music or language and just plain common courtesy which is getting harder to find these days). The sales staff and installers go above and beyond to make the entire process a positive experience.
- CZCathy ZionNov 8, 20255.0Great place to buy carpet. Christian knew exactly what I was looking for when I said pet friendly! And installers Jack, Jackie, and Tanner were respectful of my home, taking care to move furniture and with no nicks to baseboards. Would definitely recommend!
- MDMary DoyleOct 31, 20255.0The entire team at Carpet Mart went above and beyond in helping me choose the carpet, the padding. Jaida and Kimberly gave me all the details I needed to prepare. Aaron was great giving me suggestions on one of my more complicated rooms. Nick and Mike, shown in one of the pictures were professional, polite and knew how to move my furniture to maximize the space for each room that got new carpet!! I love the look and cushiony feel of the carpet under my feet! Great Team!! Thank you! ☺️
- BLBarbara LivingstonOct 29, 20255.0Carpet Mart was a wonderful experience for what I was looking for! The sales rep Jake was professional and helpful! He gave great advice, great perspectives on style, quality and cost! Everyone in the office were friendly and helpful! I can’t say enough about the installation team Nick and Mike! It only took a day and a half to put in the flooring for our large basement! They , as well, were professional, efficient and friendly! I highly recommend Carpet Mart and installers for any flooring needs you may have!
Frequently Asked Questions About Carpet Mart - Louisville, Kentucky
Where is Carpet Mart - Louisville, Kentucky located?
Carpet Mart is located at 9501 Shelbyville Rd, Louisville, KY 40223, USA.
What are the store hours for Carpet Mart in Louisville, Kentucky?
Carpet Mart is open Monday to Thursday from 10:00 AM to 5:00 PM, Friday from 10:30 AM to 5:00 PM, Saturday from 9:00 AM to 3:00 PM, and closed on Sundays.
Is Carpet Mart open on major holidays?
Carpet Mart is closed on Thanksgiving, December 24, and December 25.
Do I need an appointment to visit Carpet Mart?
Appointments are recommended for a personalized shopping experience, but walk-ins are also welcome.
Does Carpet Mart offer pickup or delivery services?
Yes, Carpet Mart offers in-store pickup services.
What types of flooring products does Carpet Mart offer?
Carpet Mart offers a variety of flooring including carpets, vinyl plank flooring, hardwood flooring, laminate flooring, and vinyl tiles.
What payment options are accepted at Carpet Mart?
Carpet Mart accepts American Express, Cash, Check, Discover, Financing, Mastercard, and Visa.
Is Carpet Mart accessible for people with disabilities?
Yes, Carpet Mart has a wheelchair accessible entrance.
What nearby places can I visit around Carpet Mart in Louisville?
Nearby places include The Executive Retreat for massage therapy, Alexis Fentress Realty if you're interested in real estate services, and Havertys Furniture for more home furnishings.
Are there dining options near Carpet Mart for before or after my visit?
Yes, nearby dining options include Starbucks for coffee, QDOBA Mexican Eats and Qdoba Mexican Grill for Mexican cuisine, Eat A Pita offering Mediterranean and vegetarian dishes, and Subway for sandwiches.