Kevin's Carpets

Reviews

• BB

  Brad Bowlds

  Jan 16, 2026
  5.0
  We had a great experience with Kevin's Carpets when we had floor covering for 3 bedrooms. Even though we had a problem with our order, they made it right, the installers were great, and we even had them install the carpet in our daughter's home, as well!
• AB

  Alisa Bailey

  Nov 1, 2025
  5.0
  When our church was flooded, we reached out to Kevin’s Carpets. They were so very helpful in a very stressful time! We received an estimate from Diana very quickly. The pricing was great…so we were able to replace what was damaged in the lower section as well as purchase extra so the transition to the next level was seamless!! The install went well and the carpet is great for hiding any spills…🤩. We also were able to have extra sections of the carpet to replace if needed! We so appreciate Kevin’s Carpets!! It made a very disheartening circumstance a little easier to deal with and come out looking better than ever!
• OO

  ohwhoaisme

  Oct 31, 2025
  5.0
  Excellent workmanship. Great prices. So knowledgeable and easy to work with! Highly recommend! The flooring was exactly as we wanted. 3/4” hardwood in a dark color. Installation was perfect. Diana Holleran was our sales rep and she was fabulous to work with. We had them install both wood and carpeting. The workmanship met my commercial construction project manager’s satisfaction and he is a perfectionist!
• JJ

  JFraser

  Oct 30, 2025
  5.0
  We had our entire home flooring replaced by Kevin's Carpets, using a combination of both wood and carpet. All flooring still looks great and we have been entirely happy with our choice. Not only do they have many options available but they treated us like family. We definitely plan to use them in the future for all of our flooring needs.
• BW

  Barb Wheeler

  Oct 2, 2024
  1.0
  Will never recommend Kevin’s. Customer Service is non-existent.... once you pay for your order, you are at their mercy! When placing my order for a stair runner, full payment was required. Installation was scheduled for August 6th, which was three weeks after my order was placed. The day before the install I received a call that the rug didn’t “make the truck” so install would have to be re-scheduled. For a second time I had to cancel work and personal appointments to arrange time for a re-scheduled date which was then also cancelled for the same reason. I went through this “canceling/re-scheduling” two additional times (at this point a total of 4 times to cancel appointments, which I complained about each time, only to be told the same thing, no apologies for my inconvenience just “it didn’t make the truck”). Finally installers arrived on August 20th. The guy doing the binding began setting up his machine with a binding color different than what I requested when ordering and didn’t even ask me if that was OK. Luckily I noticed this before he started adding a light gray color to my navy/cream carpet. He planned to use that since he did not have navy as I requested, I said NO, so once again, install had to be re-scheduled. I called again to complain only to be told they couldn’t do anything to compensate me until the job was finished. Finally on August 27th, the rug arrived with navy binding and the installer began. He wanted to remove the wood decorative trim below the tread. I said NO, carpet was there before and can go back over allowing the decorative woodwork to show. He said he’d have to use large tacks that would “probably show”. The original carpet didn’t have large tacks that showed and when I challenged him on this, all of a sudden he said he would do his best just using more of the smaller tacks. He eventually ran the runner to the top edge of the second floor flooring, creating a tripping hazard at the top of the steps. I asked him to remove it and to stop the runner under the second floor tread overhang as it should have been run. When removing to change this, he kicked woodwork in several spots that painting had to be done to correct the area. Once finished, I had 9 additional feet of runner left over and carpet for two large sections (both approximately 3 feet X 5 feet)……so way more carpet was ordered than what was necessary to complete the job. I called again to voice my complaints with the order/job only to be told by Diana, an owner (and who I had talked with each time) that she would have to discuss it with Kevin. She said she would get back with me. I received no response and after two weeks began calling. My call went directly to their voice message system so I left a message requesting a call back concerning this. After an additional two weeks, I still received no response so called again. Once again my call went directly to a message system, which I again left a message and after another week have still received no response. Yes, my runner is installed but considering everything it took to get it done, I deserved some type of compensation. So buyers beware, the worst customer service I have ever received from a business.!! UPDATE: I received a call from Diana within a few hours of posting my review. A check was received for the inconveniences experienced during this installation. More UPDATE: The response below is approx 1 1/2 years after my work was done. Obviously their response is in reference to another job, not mine.