Southern Comfort Heating & Cooling

Reviews

• JN

  John J Nix

  Dec 19, 2025
  5.0
  Our heat went completely out of service Saturday evening. The temperature was about 5°F. We called Southern Comfort late Sunday morning and were directed to the technician on call, Henry. He assured us we would have our heat back on that night. This young man delivered! He arrived around 4:00pm with a smile, a great attitude, and his tools in tow. Henry had the problem diagnosed in less than five minutes, and out heat back on in less than 20. We needed a new gas control valve, which was promptly order as soon as we gave the go ahead. When it came in we were immediately notified and Henry called to schedule a time. Upon arrival, again with a great attitude, friendly smile, and appropriate tools, he set to work. Though the parts replacement and subsequent testing were promptly completed, our system test failed. Henry made us aware of the fact that our home was experiencing low natural gas pressure which would not allow the unit to perform as intended. Upon his advice we called the city. In the end the city worked for about 12 hours after diagnosing a low pressure line that had likely failed in some way underground outside of our home. Henry stayed here for several hours after his portion of the job was finished, insuring that we were on track and being taken care of. After which he asked that I call him upon the completion by the city. The city guys finished, and our heat and water heater were turned back on around 3:30am. Henry was back out here later that morning to set the gas pressure of out heating unit, and give it one last test. To no surprise I think it’s working better now than it has for the 4 1/2 years we’ve lived here. Henry easily could have replaced that part, collected payment, and be on his way. Instead this young man showed a professionalism that is harder to come every year. Our family is incredibly thankful for his mindfulness of not only our home, but our personal safety. Thank you, Henry! And thank you Southern Comfort!
• KB

  Kim Burkart

  Dec 19, 2025
  5.0
  Thank you Southern Comfort. We are ready for the winter after getting our system tuned up. Tech - Henry walked through any concerns and explained everything that will be done in the next Spring Cleaning. Yearly service package is well worth the money. We also had the dryer vents cleaned - very quick and the house was left spic and span.
• LE

  Larisa Erwin

  Dec 14, 2025
  5.0
  Oh my goodness! We called Southern Comfort on a Sunday when one of our units wasn’t working properly and it was 17 degrees outside! Henry came within a few hours and eventually found the problem when he went down into our crawl space. He took video, photos and explained everything clearly. He was incredibly knowledgeable, friendly and trustworthy. I will now use Southern Comfort for my future heating and AC needs! What an amazing young man!
• RC

  Rory Crabbe

  Dec 14, 2025
  5.0
  Our heat went out overnight. All other companies had automated systems, but Henry answered my call right away at 2:30am!! He scheduled a time and came out before any other company even called back. He immediately diagnosed the issue, explained it clearly, and fixed it quickly! We are so glad Henry was able to take care of us, we will happily recommend him and Southern Comfort Heating & Air to anyone and everyone!!
• MM

  Matthew Miller

  Dec 12, 2025
  5.0
  Our heater broke during the coldest week of the year, and Southern Comfort went above and beyond to help us. Their customer service is truly outstanding—they were responsive, diligent, and made sure the issue was resolved as quickly as possible. Everyone we interacted with was not only professional but genuinely good people. We’re extremely grateful for their hard work and highly recommend them to anyone needing HVAC services.

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