Sims-Lohman Lexington Kitchen Showroom

Reviews

• AS

  Anna Sullinger

  Aug 1, 2025
  5.0
  Emilie did an amazing job helping to make our dream kitchen a reality. Her knowledge, communication and commitment to customers sets her a part from other businesses. We will be sure to recommend our family and friends to use Emilie at Sims Lohman.
• MM

  Michael Mitchell

  May 11, 2025
  5.0
  We have been very happy with our decision to do business with Sims-Lohman. Emilie is great to work with and always helpful in delivering a a quality cabinet package for our homes. She is great with follow up and communicating throughout the process. Blake, the installer is great as well, he always delivers a quality install and wastes no time in getting our houses completed in a timely fashion.
• CM

  Cameron Mosser

  Apr 22, 2025
  5.0
  I had water damage on one of my kitchen cabinets and was fortunate enough to have Blake as the installer for the repair. From start to finish, the entire process was smooth and well-communicated by the company. I always knew what to expect and when. Thanks, Emilie. Blake’s attention to detail and craftsmanship were second to none. He treated my home with care, worked efficiently, and delivered results that exceeded expectations. You can tell he takes real pride in his work—he’s truly a professional. The cabinet looks brand new again. Highly recommend both the company and Blake specifically. If you’re looking for quality work and great communication, this is the team you want.
• RS

  Ranjini s

  Apr 4, 2025
  5.0
  I worked with Emilie on my pantry project. She is absolutely the best to work with. She is very thorough, patient and prompt. She was able to get the design out to us very quickly and kept us updated on every step of the process. I would highly recommend her to anybody and would love to work with her again on future projects. If you are looking for somebody to get the job done well, look no further.
• CT

  Chelsea Trosper

  Mar 6, 2017
  2.0
  I'm not even sure where to start here. Firstly, it took us multiple weeks of calling and walking into their "appointment only" showroom just to get someone to talk to us. We finally set an appointment to talk about what we're needing done in our kitchen, it takes almost two weeks just to get our quote back after calling multiple times and having to threaten taking our business to Cincinnati MULTIPLE times (which I'm still wishing we followed through on). THEN, it was 6 more weeks until install and delivery, which they didn't tell us were actually different dates, when we reached out to our consultant, his response was "I forgot...hope that's not a problem". The ONLY reason it wasn't a problem is because I just happened to be home sick that day, otherwise we would have completely missed the delivery date we were never made aware of. The delivery guys were very nice and apologetic, so was the install team. They were great and apologized on behalf of SL even though they don't work for SL. The icing on the cake was that our consultant didn't add any hardware to our order. He didn't even ask about it or bring it up. He knew what hardware we already had. When the installers came today they asked if we had ordered hardware through SL, my response was that I wasn't made aware that was something we needed to do. Our consultant let us leave without ordering any hardware. Why would you not include hardware?! Mind you, we were only adding one set of cabinets and one set of drawers, so this should have been quick and easy. If there was ANY other location option that could match our existing cabinets I would have worked with them over SL in a blink of an eye. This was a never ending nightmare. We now have cabinets that don't match exact color and have no hardware. At no point during my interactions with SL did I feel myself, my money, or my time was respected. I felt like an inconvenience and an afterthought. I don't care how much money you're spending, that feeling should never occur. If we need anything else for our kitchen, including the countertops that we plan on replacing, we will be avoiding SL like the plague. You couldn't pay me to work with them again.

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