Brand Certified
OnTIME Service
4.9(1394 reviews)
Certified by OnTIME Service • Feb 22, 2026
Business Details
2107 Airline Road, Henderson, KY
42420, United States
Certified by OnTIME Service • Feb 22, 2026
(270) 984-5535
Certified by OnTIME Service • Feb 22, 2026
About
Certified by OnTIME Service • Feb 22, 2026
HVAC ContractorPlumber
OnTime Service has supplied homeowners in Henderson, Kentucky, with HVAC and plumbing services since 2004. We expanded our service area to include Evansville and Newburgh, Indiana, where we put our customers’ comfort first. We’re a locally owned and operated company. We’ve seen firsthand how HVAC and piping systems can behave differently depending on location. We take these differences into account when performing installations and repairs. Everything we do is backed by a 100 percent money-back satisfaction guarantee. Our high-quality workmanship is under warranty for two years. Risk-free installations and repairs come with a one-year test drive. Installations are guaranteed for 10 years. We believe in fair, upfront pricing. Call today!
Location
Certified by OnTIME Service • Feb 22, 2026
Hours
Certified by OnTIME Service • Feb 22, 2026
Reviews
4.9
1,394 reviews
5 stars
1,291
4 stars
65
3 stars17
2 stars4
1 star17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional demeanor of the staff, highlighting their responsiveness and willingness to explain issues thoroughly.
Timeliness
Customers frequently noted the prompt service, with technicians often arriving quickly to address urgent heating and cooling issues.
Professionalism
Technicians were described as knowledgeable and professional, providing clear explanations and demonstrating care for customer property.
Mixed Experiences
While most reviews were positive, some customers reported issues with follow-through on service promises and dissatisfaction with certain repairs.
- MGMargie GreerFeb 19, 20265.0We have done business with On Time for quite a while. We are extremely happy with the duct cleaning and other things done today by Dawson. He is very professional, kind and respectful. Definitely one special young man.
- CBChristian BennettFeb 9, 20265.0Actually showed up when they said they would and fixed my heat. Dawson was very nice and professional
- BBbizzel bFeb 5, 20265.0I was under warranty. The guy found my issue and fixed it !! Great service!!
- BNBrandy NelsonJan 29, 20265.0Wonderful company! We had a great experience they came out fast charged fairly was knowledgeable, kind and polite. They found the problem and had a plan in place quickly
- JPJudy PeaceJan 29, 20265.0Called mid morning..got scheduled for the next day, but had a call back and they came the same day! So appreciated that.
Frequently Asked Questions About OnTIME Service
What types of services does OnTIME Service provide?
OnTIME Service offers HVAC and plumbing services including installations, repairs, and maintenance.
Where is OnTIME Service located?
OnTIME Service is located at 2107 Airline Road, Henderson, KY 42420.
What are the business hours of OnTIME Service?
OnTIME Service operates Monday through Friday from 8:00 AM to 5:00 PM and is closed on weekends.
Does OnTIME Service offer emergency services?
Yes, OnTIME Service provides 24/7 emergency service to address urgent HVAC or plumbing needs.
Is there a satisfaction guarantee or warranty on OnTIME Service work?
Yes, all work comes with a 100% money-back satisfaction guarantee, two years warranty on workmanship, a one-year test drive on repairs, and a 10-year installation guarantee.
How long has OnTIME Service been in business?
OnTIME Service has been serving homeowners since 2004, with establishment since 2005.
What areas does OnTIME Service serve?
OnTIME Service serves Henderson, Kentucky, as well as Evansville and Newburgh in Indiana.
Are there any nearby places to visit when visiting OnTIME Service in Henderson?
Nearby, you can visit Fair Grounds Park for outdoor activities or enjoy food and drinks at Algonquin's Bar and Grill, both located close to OnTIME Service.
Where can I find convenience stores near OnTIME Service?
Dollar General and Dollar General Market are nearby convenience and discount stores where you can pick up essentials during your visit.
Are there any other home improvement or contractor services near OnTIME Service?
Yes, Gilford and Sons Roofing and MCI Plumbing Heating Cooling offer roofing and plumbing services near OnTIME Service.
Brand Certified Facts from OnTIME Service
OnTIME Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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