Lumber Liquidators

Reviews

• CT

  Cyndee Taylor

  Oct 16, 2025
  1.0
  {Buyer beware} Advertise online photos of products differently from the actual object for sale. Then blame the customer and refuse to make it right.
• JS

  Judy Spencer

  Sep 20, 2025
  5.0
  I found the flooring that I wanted and it was on sale. Flooring order came in early. Jzck is a great consult. Store is close to I-75 N/S.
• JF

  Jacob Farr

  Nov 21, 2024
  1.0
  Please read my message as a cautionary tale: I purchased hardwood flooring that was to be shipped to this store on August 11th, unfortunately the day before llflooring (now Lumber Liquidators) declared bankruptcy. When I ordered almost $4k of hardwood floor online, there was no indication of when the order would arrive, so three weeks later I call the store and they tell me it will not arrive for another FOUR MONTHS. At this point, I request a cancel order (well within what their policy allows) and I am told the order can be cancelled but they will not refund the $ to my card. As you can see in the attached image, my order from PRIOR to September 6, 2024, should allow me the right to a full refund given both my funds associated to the order AND the product have transferred from ownership from llflooring to Lumber Liquidators. After several dozen calls and emails, Lumber Liquidators is outright refusing a refund. To add insult to injury, they are actively trying to sell my ~$4k of hardwood flooring in their store right now as opposed to holding it for me while the refund is processed on their end or this dispute is settled. This is the most reprehensible and unethical experience I have ever had as a consumer. While they chalk it up to llflooring restructuring, the funds and the product are now in their name. There was clear communication on what can and can not be refunded from my purchase occurring before this company restructuring and the rug is completely pulled out on all of us. If the product delivery and delay would have been communicated at time of order this would have never been an issue and I would have never placed an order. This company is disgraceful in the way they operate. I still can not believe they are simultaneously rejecting my refund while they try to sell my product sitting in their store in such a short timeframe. PLEASE, take my advice, and go to Floor and Decor or even a big box store like Home Depot or Lowes down the street.
• BB

  Becky Birch

  Sep 24, 2023
  5.0
  We were working under a tight timeline with our home remodeling project so I appreciated the efforts of the store manager who worked with us to get our flooring order ready for pick up earlier than expected.
• CB

  Corey Baker

  May 9, 2020
  5.0
  I had baseboards in my cart ready to buy at Home Depot, but I decided to check around before my final commitment. I am glad I did, because lumber liquidators had it for almost a dollar less a square foot! I called the store after I ordered online and the guy told me that they unfortunately didn't have it, but a store in Ohio had it... the guy on the phone heard the disappointment in my voice and then told me he would get the baseboard shipped to my house free of charge! I rarely post reviews as I rarely feel like people go above and beyond, but after my interaction with Matt and Mikey -- who were very courteous from the beginning -- I wanted to make sure I brought attention to them in a review. Not only did the two of them make my issue right, their attitude made me feel important and actually brightened my day. If you guys do bonuses or pay increases, then Matt and Mikey deserve one!

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