Technicians consistently demonstrated professionalism, courtesy, and knowledge, earning high praise from customers.
Efficiency
Customers noted the quick response times and efficient service, often completing jobs in a timely manner.
Customer Service
Many reviews highlighted excellent customer service, with technicians being friendly, informative, and attentive to customer needs.
Quality of Work
The quality of work performed by the technicians was frequently commended, with many customers expressing satisfaction with the results.
Trustworthiness
Customers expressed trust in the company, often mentioning their reliability and fair pricing.
MK
Mary Jo King
2 days ago
5.0
Our sump pump stopped working on a Saturday following heavy rains. Austin was at the house within 2 hours, and had the sump pump replaced in 30 minutes. Very professional. These guys are awesome, we've used them for years.
DF
Donna Fedak
3 days ago
5.0
Wyatt did an amazing job fixing our furnace! We have had multiple issues and this was the fourth time we had someone look at our system. Wyatt went through everything and found what the original issue was and fixed it! He also came back a week later to check in and make sure everything was working properly. We finally have peace of mind. Thank you Wyatt!!!
MC
Marcy Callahan
3 days ago
5.0
Seth was very thoughtful and kind. He was very respectful and professional. Seth explained what he was checking and made sure all parts were working properly. If I have anymore questions or issues he will be the one I’d request to service my furnace.
LM
Lee Mattingly
Nov 14, 2025
5.0
My in-laws had an emergency with their plumbing backing up. Hornback Plumbing was able to get to their home within an hour and a half. After they helped my in-laws, I had them hook up my new sink to the drain line. Sam Southward was very professional on both jobs and their rates were very affordable. I highly recommend.
DS
derrick shoemake
Nov 4, 2025
5.0
I have done business with Hornback Plumbing for several years. Had some small issues today, had one of their service personnel come that same day. Noah C. arrived, evaluated my problem, explained what I needed done, gave me an estimated cost (reasonable), fixed the problem, answered some technical questions I had, even checked my hot water heater. Very courteous, knowledgeable young man. The young lady that responded to my call was also very courteous. Highly recommend Hornback Plumbing.