Technicians are consistently described as professional, courteous, and knowledgeable.
Timeliness
Customers frequently mention prompt response times and punctuality of service.
Quality of Service
Many reviews highlight the thoroughness and effectiveness of the technicians in diagnosing and fixing issues.
Customer Experience
Overall positive experiences with staff, including their friendliness and willingness to explain processes.
Long-term Trust
Several customers express loyalty to Gra-Tac, having used their services for many years.
BH
Brenda Heifner
6 days ago
5.0
I had excellent service from Gavin. He did a great job getting my unit back in service.
AS
April Shotwell
6 days ago
5.0
Technician arrived in a timely manner, very professional and polite. Our issue was found and corrected quickly.
TN
Tabatha Nunn
Nov 8, 2025
5.0
5 stars for the team at Gra-Tac. My son, Gavin works here and when my furnace unexpectedly quit working, he quickly and thoroughly checked it out, identifying not just the cause but other issues and signs of wear that had been causing some efficiency issues.
Once I decided to replace it rather than repair, Kevin, Danny, and Omar came right out, installed my new furnace and ensured it was working great before leaving.
The entire team is friendly and respectful and gave me all the confidence in Gra-Tac!
SH
Sharon Hasler
Nov 6, 2025
5.0
These people are so great. All of their employees are top notch. We've used them for 5 years. They've serviced our air and heat and replaced both. They show up and always do a great job.
JS
Jeffery Smith
Nov 3, 2025
5.0
Gavin is by far the best tech we have EVER had, he knows his stuff and if he don't he'll find it out and fix it thoroughly before he leaves. Great service and job.
Frequently Asked Questions About Gra-Tac Heating & Cooling
What services does Gra-Tac Heating & Cooling provide?
Gra-Tac Heating & Cooling offers heating, ventilation, and air conditioning (HVAC) services including installation, maintenance, and repairs in Bowling Green, KY, and surrounding counties.
Where is Gra-Tac Heating & Cooling located?
They are located at 563 Lovers Lane, Bowling Green, KY 42103, USA.
What are the business hours for Gra-Tac Heating & Cooling?
The company operates 24 hours a day, 7 days a week.
How can I contact Gra-Tac Heating & Cooling for service inquiries?
You can reach them by phone at +1 270-843-1514 or email at help@gra-tac.com.
Which payment options are accepted by Gra-Tac Heating & Cooling?
They accept American Express, Check, Discover, Financing, Mastercard, PayPal, and Visa.
What areas does Gra-Tac Heating & Cooling serve?
They serve Bowling Green and nearby counties including Warren, Barren, Allen, Simpson, Logan, Butler, and Edmonson among others.
Are there any nearby hotels for customers visiting Gra-Tac Heating & Cooling?
Yes, nearby hotels include SpringHill Suites Bowling Green and Embassy Suites by Hilton Bowling Green, convenient for out-of-town customers.
What nearby places can customers visit around Gra-Tac Heating & Cooling?
Customers can visit Tony's of Bowling Green for dining or enjoy a round of disc golf at Lovers Lane Disc Golf Course nearby.
Are there medical facilities near Gra-Tac Heating & Cooling?
Yes, nearby medical facilities include Vanderbilt Eye Institute Graves Gilbert and Greenview Surgery Center.
Does Gra-Tac Heating & Cooling have an online presence where I can learn more?
Yes, you can visit their website at https://www.gra-tac.com/ or find them on Facebook at https://www.facebook.com/335900799769 for updates and information.