Technicians are consistently described as friendly, professional, and knowledgeable, providing excellent customer service.
Timeliness
Many reviews highlight the prompt arrival and quick service of technicians, often resolving issues efficiently.
Expertise
Customers appreciate the thoroughness and expertise of the technicians, who effectively diagnose and explain issues.
Long-term Relationships
Several customers mention long-term loyalty to Gra-Tac, indicating satisfaction with their services over many years.
Mixed Experiences
A few reviews mention negative interactions, particularly regarding customer service on the phone, suggesting inconsistency in communication.
CM
CJ Martin
4 days ago
5.0
He was very courteous and explained everything to me, and answered all my questions. He gave great suggestions too. Thanks!
TT
Tina Truby
Dec 30, 2025
5.0
He did a great job and very friendly.
LJ
Lee Jordan
Dec 29, 2025
5.0
Gavin has a great attitude and seemed very knowledgeable of the system. Unfortunately, we were unable to re-create the Error. I appreciate his time and assistance, and we will keep an eye on the system.
LM
Lonnie Moore
Dec 23, 2025
5.0
Always took care of me. I’ve been with them for 25 years. I would recommend them to anyone.
RW
Rachel Walker
Dec 10, 2025
5.0
Great experience from start to finish. The tech arrived on time, explained everything clearly, and had my HVAC system running perfectly again. Professional, honest, and reliable. Highly recommend!
Frequently Asked Questions About Gra-Tac Heating & Cooling
What services does Gra-Tac Heating & Cooling provide?
Gra-Tac Heating & Cooling offers heating, ventilation, and air conditioning (HVAC) services including installation, maintenance, and repairs in Bowling Green, KY, and surrounding counties.
Where is Gra-Tac Heating & Cooling located?
They are located at 563 Lovers Lane, Bowling Green, KY 42103, USA.
What are the business hours for Gra-Tac Heating & Cooling?
The company operates 24 hours a day, 7 days a week.
How can I contact Gra-Tac Heating & Cooling for service inquiries?
You can reach them by phone at +1 270-843-1514 or email at help@gra-tac.com.
Which payment options are accepted by Gra-Tac Heating & Cooling?
They accept American Express, Check, Discover, Financing, Mastercard, PayPal, and Visa.
What areas does Gra-Tac Heating & Cooling serve?
They serve Bowling Green and nearby counties including Warren, Barren, Allen, Simpson, Logan, Butler, and Edmonson among others.
Are there any nearby hotels for customers visiting Gra-Tac Heating & Cooling?
Yes, nearby hotels include SpringHill Suites Bowling Green and Embassy Suites by Hilton Bowling Green, convenient for out-of-town customers.
What nearby places can customers visit around Gra-Tac Heating & Cooling?
Customers can visit Tony's of Bowling Green for dining or enjoy a round of disc golf at Lovers Lane Disc Golf Course nearby.
Are there medical facilities near Gra-Tac Heating & Cooling?
Yes, nearby medical facilities include Vanderbilt Eye Institute Graves Gilbert and Greenview Surgery Center.
Does Gra-Tac Heating & Cooling have an online presence where I can learn more?
Yes, you can visit their website at https://www.gra-tac.com/ or find them on Facebook at https://www.facebook.com/335900799769 for updates and information.