Certified by Gra-Tac Heating & Cooling • Mar 01, 2026
Reviews
4.9
414 reviews
5 stars
389
4 stars
12
3 stars1
2 stars1
1 star
11
What are people saying?
AI-generated from recent customer reviews
Service Quality
Technicians are consistently described as knowledgeable, professional, and courteous, providing excellent service during maintenance and repairs.
Timeliness
Customers appreciate the prompt response times and punctuality of the technicians, often noting that they arrive on time or even early.
Communication
Most reviews highlight effective communication from technicians, who explain issues clearly and answer customer questions thoroughly.
Customer Loyalty
Many customers express long-term loyalty to Gra-Tac, citing years of reliable service and satisfaction with their HVAC needs.
Negative Experience
A few reviews mention poor customer service experiences, particularly regarding initial phone interactions, which could impact potential customers.
MN
Mazden Ng
Feb 26, 2026
5.0
Derrick was very professional and took care of our mini split and HVAC very quickly.
PS
Patricia Shields
Feb 17, 2026
5.0
The service was great , he came on the same day. Not for sure about the noise from the furnace problem , but it will take time to figure out what the problem is, he did put a filter in that I already had, the young man was very nice and respectful.
CF
Cheree Federico
Feb 13, 2026
5.0
Technician was very knowledgeable and friendly and explained things well. While there was an issue in how he handled communications, the follow-up call from Keith cleared everything up and was handled well. We have had a great experience with Gra-Tac in the three years of service with them and I feel confident that will continue as we move forward
EB
Edward Bock
Feb 11, 2026
5.0
Was on time, actually early. Wore bootie’s in the house. Very accommodating. Great service and a great guy.
JJ
jsisler54
Feb 2, 2026
5.0
Woke up on a Sunday to my heat not working, called gra-tac they put me in touch with Gavin , he came out Monday morning first thing and was very knowledgeable, respectful, and efficient. He had my unit up and running in about an hour. Answered all of my questions and then some! Very professional! I will definitely be using them in the future for all of my heating and AC needs!
Frequently Asked Questions About Gra-Tac Heating & Cooling
What services does Gra-Tac Heating & Cooling provide?
Gra-Tac Heating & Cooling offers heating, ventilation, and air conditioning (HVAC) services including installation, maintenance, and repairs in Bowling Green, KY, and surrounding counties.
Where is Gra-Tac Heating & Cooling located?
They are located at 563 Lovers Lane, Bowling Green, KY 42103, USA.
What are the business hours for Gra-Tac Heating & Cooling?
The company operates 24 hours a day, 7 days a week.
How can I contact Gra-Tac Heating & Cooling for service inquiries?
You can reach them by phone at +1 270-843-1514 or email at help@gra-tac.com.
Which payment options are accepted by Gra-Tac Heating & Cooling?
They accept American Express, Check, Discover, Financing, Mastercard, PayPal, and Visa.
What areas does Gra-Tac Heating & Cooling serve?
They serve Bowling Green and nearby counties including Warren, Barren, Allen, Simpson, Logan, Butler, and Edmonson among others.
Are there any nearby hotels for customers visiting Gra-Tac Heating & Cooling?
Yes, nearby hotels include SpringHill Suites Bowling Green and Embassy Suites by Hilton Bowling Green, convenient for out-of-town customers.
What nearby places can customers visit around Gra-Tac Heating & Cooling?
Customers can visit Tony's of Bowling Green for dining or enjoy a round of disc golf at Lovers Lane Disc Golf Course nearby.
Are there medical facilities near Gra-Tac Heating & Cooling?
Yes, nearby medical facilities include Vanderbilt Eye Institute Graves Gilbert and Greenview Surgery Center.
Does Gra-Tac Heating & Cooling have an online presence where I can learn more?
Yes, you can visit their website at https://www.gra-tac.com/ or find them on Facebook at https://www.facebook.com/335900799769 for updates and information.
Brand Certified Facts from Gra-Tac Heating & Cooling
This information is certified by Gra-Tac Heating & Cooling and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: