Big Bob's Flooring Outlet

4.5
256 reviews

About

Flooring Store
Big Bob’s Flooring Outlet is a full-service family-owned flooring company serving Kansas City for almost 40 years. We provide great values on all types of flooring. Our in-stock inventory can be installed in your home within 2 weeks. Hundreds of in-stock styles. Thousands to choose from. Visit a KC area location today: Independence, Liberty, Overland Park

Location

Big Bob's Flooring Outlet
10001 W 75th St, Overland Park, KS
66204, United States

Hours

Reviews

4.5
256 reviews
5 stars
202
4 stars
18
3 stars
11
2 stars
8
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and knowledgeable staff, highlighting their helpfulness and lack of pressure during the sales process.

Installation Quality

Overall, customers were satisfied with the installation quality, noting that installers were professional, efficient, and left the work area clean.

Product Selection

Customers appreciated the wide variety of flooring options available, including carpets and hardwoods, and found the prices to be fair.

Communication Issues

Some customers expressed disappointment with follow-up communication and scheduling, indicating a need for improvement in customer service responsiveness.

Mixed Experiences

While many reviews were positive, there were notable complaints regarding installation errors and customer service failures, suggesting inconsistency in service quality.
  • ZH
    Zach Hilton
    Oct 6, 2025
    5.0
    Great prices, and excellent costumer service! We will be coming back here.
  • KW
    Kevin Wicker
    Sep 18, 2025
    5.0
    Big Bob’s did our new basement flooring and it looks amazing. Great install and at a fair price. I highly recommend them.
  • KM
    kelisen molloy
    Aug 28, 2025
    5.0
    Great place! Great staff. 10/10 recommend.
  • VG
    Venia garrison
    Aug 20, 2025
    4.0
    Just a great job!! Hard to find a company that keeps its word these days and doesn’t charge extra!!!
  • SS
    Sandy
    Aug 19, 2025
    4.0
    We were happy there was no pressure when picking out our carpet; the salespeople were friendly without being pushy. We were really happy with the hard-working installers. However, we were a little disappointed when we didn’t get a call from anyone in the office to follow up after the install; that would’ve been nice. It also would’ve been nice to have the salesperson inform us of our options for the type of transitions from the new carpet to our existing laminate flooring. We ended up discussing this with our installer and decided not to use the metal transitions that we paid for. Also, I’m not sure if it’s typical to assume the homeowner doesn’t want any of the unused carpet. At the end of the 2nd install day, we asked to keep some of the stair carpeting in case there was ever a problem but didn’t to think to ask about the bedroom leftovers from the first day.

Frequently Asked Questions About Big Bob's Flooring Outlet

What types of flooring does Big Bob's Flooring Outlet offer?

Big Bob's Flooring Outlet offers all types of flooring, including carpet, tile, wood, and laminate flooring.

Where is Big Bob's Flooring Outlet located?

The main location of Big Bob's Flooring Outlet is at 10001 W 75th St, Overland Park, KS 66204, USA.