Business Details
About
Flooring Store
Big Bob’s Flooring Outlet is a full-service family-owned flooring company serving Kansas City for almost 40 years. We provide great values on all types of flooring. Our in-stock inventory can be installed in your home within 2 weeks.
Hundreds of in-stock styles. Thousands to choose from.
Visit a KC area location today: Independence, Liberty, Overland Park
Location
Hours
Reviews
4.5
256 reviews
5 stars
202
4 stars
18
3 stars
11
2 stars
8
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and knowledgeable staff, highlighting their helpfulness and lack of pressure during the sales process.
Installation Quality
Overall, customers were satisfied with the installation quality, noting that installers were professional, efficient, and left the work area clean.
Product Selection
Customers appreciated the wide variety of flooring options available, including carpets and hardwoods, and found the prices to be fair.
Communication Issues
Some customers expressed disappointment with follow-up communication and scheduling, indicating a need for improvement in customer service responsiveness.
Mixed Experiences
While many reviews were positive, there were notable complaints regarding installation errors and customer service failures, suggesting inconsistency in service quality.
- ZHZach HiltonOct 6, 20255.0Great prices, and excellent costumer service! We will be coming back here.
- KWKevin WickerSep 18, 20255.0Big Bob’s did our new basement flooring and it looks amazing. Great install and at a fair price. I highly recommend them.
- KMkelisen molloyAug 28, 20255.0Great place! Great staff. 10/10 recommend.
- VGVenia garrisonAug 20, 20254.0Just a great job!! Hard to find a company that keeps its word these days and doesn’t charge extra!!!
- SSSandyAug 19, 20254.0We were happy there was no pressure when picking out our carpet; the salespeople were friendly without being pushy. We were really happy with the hard-working installers. However, we were a little disappointed when we didn’t get a call from anyone in the office to follow up after the install; that would’ve been nice. It also would’ve been nice to have the salesperson inform us of our options for the type of transitions from the new carpet to our existing laminate flooring. We ended up discussing this with our installer and decided not to use the metal transitions that we paid for. Also, I’m not sure if it’s typical to assume the homeowner doesn’t want any of the unused carpet. At the end of the 2nd install day, we asked to keep some of the stair carpeting in case there was ever a problem but didn’t to think to ask about the bedroom leftovers from the first day.
Frequently Asked Questions About Big Bob's Flooring Outlet
What types of flooring does Big Bob's Flooring Outlet offer?
Big Bob's Flooring Outlet offers all types of flooring, including carpet, tile, wood, and laminate flooring.
Where is Big Bob's Flooring Outlet located?
The main location of Big Bob's Flooring Outlet is at 10001 W 75th St, Overland Park, KS 66204, USA.
What are the store hours for Big Bob's Flooring Outlet?
The store is open Monday through Thursday from 9 AM to 7 PM, Friday from 9 AM to 6 PM, Saturday from 10 AM to 6 PM, and Sunday from 12 PM to 5 PM.
How soon can in-stock flooring be installed?
In-stock flooring can typically be installed in your home within 2 weeks.
How can I contact Big Bob's Flooring Outlet for more information?
You can contact Big Bob's Flooring Outlet by phone at +1 913-362-2627 or email at joe@bigbobskc.com.
Does Big Bob's Flooring Outlet have an online presence?
Yes, they have a website at https://www.bigbobsoutlet.com/ and a Facebook page at https://www.facebook.com/bigbobsoutlet/.
Which areas does Big Bob's Flooring Outlet serve?
Big Bob's Flooring Outlet serves the Kansas City area, including locations in Independence, Liberty, and Overland Park.
What are some nearby dining options near Big Bob's Flooring Outlet?
Nearby dining options include Wendy's, Sonic Drive-In, Taco Bell, and Starbucks, perfect for grabbing a bite before or after visiting the store.
Are there any parks or outdoor trails near Big Bob's Flooring Outlet?
Yes, nearby parks and trails include the 75th Street Access Streamway Parks Trail and Merriam Running Trails, ideal for outdoor activities before or after shopping.
What related services are available near Big Bob's Flooring Outlet?
Nearby services include landscaping at Chop Chop Tree, chiropractic and wellness at Complete Chiropractic and Wellness, and home improvement supplies at Builder FirstSource.