Many customers praised the responsiveness and professionalism of the technicians, highlighting their courteous and knowledgeable approach.
Service Quality
Overall, customers reported high satisfaction with the quality of service provided, including successful installations and effective repairs.
Trust and Reliability
Long-term customers expressed trust in the company, noting their consistent reliability and fair pricing over the years.
Maintenance Issues
Some customers experienced issues with maintenance not being performed as promised, leading to significant problems with their HVAC systems.
Pricing Concerns
A few reviews mentioned confusion over pricing structures and perceived high costs for certain services, suggesting a need for clearer communication.
KN
Kathleen Nikodym
Nov 9, 2025
3.0
Was quote $200 for maintenance of furnaces. Ended up being $441!!! Big change since Mike sold out!!
DM
D Miller
Oct 10, 2025
5.0
James loves my dog! He walked in, made my dog sit, and they were friends! Call them. James loves your dog!
HS
Hilary Snow
Sep 22, 2025
1.0
We have used Mike Bryant Heating & Cooling for the past 5 years, ever since they installed our HVAC system when our house was built. We prepaid for spring and fall maintenance and trusted that our units were being serviced properly. Unfortunately, that trust has been broken.
Despite repeatedly telling the technicians about temperature irregularities (our office and master bedroom never cooling properly in the summer or heating properly in the winter), nothing was ever done. This summer, our home stayed humid and uncomfortable, with alerts from our upstairs unit that it could not keep up. Out of frustration, we called another HVAC company.
What they found was unacceptable:
Both units were filthy and had not been cleaned in quite some time (photos attached).
The condenser was frozen.
Coolant had to be added to BOTH systems — 3 pounds upstairs and 2 pounds downstairs.
The bill came to $1,541.65 — an expense we never should have had if maintenance had been done properly.
I contacted Mike Bryant management in writing, requesting all records and reimbursement. I never received a reply. When I finally reached the service manager, he admitted it was “embarrassing” but dismissed the charges as being “too high” rather than acknowledging their own failure. He promised to look into it but has not followed up, despite both me and my husband speaking with him.
We have already filed a complaint with the Better Business Bureau (9/8/25 and they have not yet responded) and will be notifying our builder that this is the company representing their name. We are also posting these photos so that others know what we’ve experienced: paid maintenance not being completed, thousands of dollars in out-of-pocket costs, and zero accountability from management.
Consumers deserve better.
JM
Jackson McNeal
Aug 18, 2025
5.0
We have MB's membership plan where they do two tune-ups a year. We lost our AC on Saturday on an extremely hot day. I called their "emergency" line and we were lucky someone showed up within less than an hour and had it fixed in 30 minutes. Highly recommend these guys.
EA
Elizabeth Van Alstine
Aug 12, 2025
3.0
My first service call, the problem was diagnosed incorrectly! The second time your company came out, instead of trying to fix the problem you blamed it on the previous person who was here. A week later still without a working AC. I call AGAIN to get an update on said work request and was blatantly told "oh well we don't have an ETA for a part that's needed, we'll just let you know" unacceptable! Don't waste your time here if you want a working AC unit.
Frequently Asked Questions About Mike Bryant Heating & Cooling
What Services Does Mike Bryant Heating & Cooling LLC Provide?
Mike Bryant Heating & Cooling offers a range of services, including HVAC system installation, repairs, and maintenance. They specialize in heating and cooling solutions for residential and commercial properties in Olathe, Lenexa, Shawnee, Overland Park, and the entire Kansas City metro within a 40-50-mile radius.
How Can I Schedule a Service Appointment?
Scheduling a service appointment is easy! You can contact us via phone or through our website to book an appointment. We provide prompt and reliable service to Olathe, Lenexa, Shawnee, Overland Park, and the entire Kansas City metro.
Do You Offer Emergency Services?
Yes, we understand that HVAC emergencies can happen at any time. We provide 24/7 emergency services for heating and cooling issues in Olathe, Lenexa, Shawnee, Overland Park, and the entire Kansas City metro.
What Brands of HVAC Systems Do You Work With?
We are experienced in working with a variety of HVAC brands, whether it is installation, repairs, or maintenance. We have the expertise to handle systems from different manufacturers. Serving Olathe, Lenexa, Shawnee, Overland Park, and the entire Kansas City metro.
Are You Licensed and Insured?
Yes, we are a licensed and insured HVAC company. Customers can have peace of mind knowing that they are dealing with a professional and qualified service provider. Our services are available to Olathe, Lenexa, Shawnee, Overland Park, and the entire Kansas City metro.
Can I Schedule a Same-Day Service Appointment?
While same-day appointments are subject to availability, we strive to service emergencies to Olathe, Lenexa, Shawnee, Overland Park, and the entire Kansas City metro.
What Types of Cooling Systems Do You Specialize In?
We specialize in a range of cooling systems, including central AC, ductless mini-splits, and energy-efficient solutions for customers within a 50-mile radius of Olathe, KS.
Are There Any Discounts or Promotions Available for HVAC Services?
Yes, we offer discounts and promotions for our HVAC services within our extended service area. Contact us for our current offers.
What Brands of HVAC Equipment Do You Work With for Customers in Extended Service Areas?
The available manufacturer equipment that we sell and install would be Lennox, Mitsubishi ductless systems, and Honey Well accessories.
Do You Offer Preventative Maintenance Plans for Customers in the Extended Service Area?
Yes, we offer preventative maintenance plans. Offers are listed on our website, or you may contact us for current offers and specials.
What services does Mike Bryant Heating & Cooling LLC offer?
Mike Bryant Heating & Cooling provides HVAC system installation, repair, and maintenance services for both residential and commercial properties within a 40-50 mile radius of the Kansas City metro area.
How can I schedule a service appointment with Mike Bryant Heating & Cooling?
You can schedule a service appointment by calling their phone number or booking through their website. They serve Olathe, Lenexa, Shawnee, Overland Park, and the entire Kansas City metro area.
Does Mike Bryant Heating & Cooling provide emergency HVAC services?
Yes, they offer 24/7 emergency heating and cooling services throughout the Kansas City metro area.
Which HVAC brands does Mike Bryant Heating & Cooling work with?
They work with several HVAC brands including Lennox, Mitsubishi ductless systems, and Honeywell accessories.
Is Mike Bryant Heating & Cooling a licensed and insured company?
Yes, they are licensed and insured, providing customers with confidence in their professional HVAC services.
What are the regular business hours of Mike Bryant Heating & Cooling?
Their office is open Monday through Friday from 7:30 AM to 4:30 PM and closed on weekends and major holidays like Christmas.
What payment options are accepted at Mike Bryant Heating & Cooling?
They accept multiple payment options including American Express, Cash, Check, Discover, Financing, Mastercard, and Visa.
Are preventative maintenance plans offered at Mike Bryant Heating & Cooling?
Yes, preventative maintenance plans are available, with current offers listed on their website or available via direct contact.
What nearby places can I visit around Mike Bryant Heating & Cooling?
Nearby you can find businesses like Summit Sales Inc for smoothies and professional services, Kali Buchanan Interior Design for home decor, and Kansas City Coffee Company for a coffee break before or after your HVAC service visit.
Are there local automotive and repair services near Mike Bryant Heating & Cooling?
Yes, nearby automotive repair options include Diamonds Auto Care, Off Grid Garage, and RG Small Engines. These can be helpful if you have vehicle maintenance needs while your HVAC system is being serviced.
Where can I find specialty stores or supplies near Mike Bryant Heating & Cooling?
Nearby specialty stores include Zamouri Spices for groceries and specialty food, Blue Rhino for propane supply, and KC Tool for hardware and outdoor gear, which might complement your home improvement or HVAC projects.