Business Details
About
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or more than a century, our family has dedicated itself to delivering exceptional plumbing services to the residents of Westfield, Northern Indianapolis, and nearby regions. Throughout these years, our expertise has tackled a wide array of plumbing challenges. From pesky clogged drains to intricate water heater issues, pinpointing leaks, and executing flawless plumbing fixture installations, our team of highly skilled plumbers integrates profound experience with cutting-edge tools and advanced techniques.
Details
- Onsite servicesAvailable
Location
Hours
Reviews
4.9
1,338 reviews
5 stars
1,253
4 stars
44
3 stars9
2 stars12
1 star20
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians are consistently described as professional, knowledgeable, and friendly, providing clear communication about services.
Punctuality
Customers frequently mention the punctuality of the service team, with many noting that technicians arrive on time or even early.
Quality of Work
Overall, the quality of work is highly praised, with many customers expressing satisfaction with the repairs and installations performed.
Customer Service
The business is noted for its responsive customer service, with many reviews highlighting effective communication and helpfulness from both technicians and office staff.
Pricing Concerns
Some customers expressed concerns about pricing, feeling that certain services were overpriced or that they were not adequately informed about costs upfront.
- GBGretchen BobbsNov 13, 20255.0Shawn and Charlie did a great job! They were on time, very knowledgeable and fast with getting things taken care of. They are my to go guys for anything plumbing related. Thank you Shawn & Charle!
- JJjdrda05Nov 11, 20255.0My water heater leaked so I called Isley. They came out as soon as they could, next day after I called them. Andy was there with an apprentice. Water heater needed replaced and they could do it right then. Charge was $1800.00. I thought it was slightly high based on online searches of what water heaters cost but I didn’t know how much labor would be. All in all they replaced the water heater within the hour, took the old water heater and everything worked great. Was it worth $1800? To me it was. Andy was great, respectful of our space and the apprentice was great. Very clean as well. They didn’t leave anything behind. Overall great experience and I would use them again.
- MTMatthew TurnerNov 5, 20255.0We have used L.E. Isley for our plumbing needs over the years, and they never disappoint. Their plumbers are clean, friendly, and prompt. They always do exceptional work. Our water heater had stopped working. Drew quickly diagnosed the issue, performed diagnostics, reset the water heater, and waited to ensure the unit began heating water once again. Think wisely—choose Isley!
- AWAK WestermanOct 30, 20255.0I can't say enough good things about LE Isley and Sons. We have used them several times in our new home, and they are just amazing. They are so professional and accommodating, and Tammy(sp) in the office goes out of her way to hear our concerns and help us find the best options to address our needs. The techs are on time, professional, and very clear about what they are doing and why. We have owned several homes in different states, I can't count the number of plumbing companies we have used over the years, but I think Isley really stands apart as one of, if not THE very best. HIGHLY recommend.
- JBJim BOct 29, 20255.0First experience with L E Isley for plumbing needs. We were very pleased with tech Andy and would use them again. Basic toilet repair, faucet install and expansion tank replacement were all done with professional expertise. Andy is very knowledgeable and we will definitely use them for any future needs. The only negative is the $25 trip charge that is probably not unreasonable but annoying. Overall an excellent experience with office and technician contacts with L E Isley.
Frequently Asked Questions About L.E. Isley & Sons, Inc.
How often should I schedule drain cleaning?
It’s recommended to have your drains professionally cleaned:
-Annually as preventative maintenance.
-More frequently if you experience recurring clogs or live in an area with hard water or older plumbing systems.
Can I use store-bought drain cleaners?
While store-bought drain cleaners can provide a temporary fix, they:
-Contain harsh chemicals that may damage your pipes over time.
-Often fail to address the root cause of the clog. Professional drain cleaning is a safer and more effective solution.
What safety measures does L.E. Isley & Sons, Inc. take during plumbing service visits?
L.E. Isley & Sons' technicians use PPE such as face masks, gloves, hand sanitizer, and booties, and maintain social distancing of at least six feet in your home to ensure personal safety.
What areas does L.E. Isley & Sons, Inc. serve?
They serve Westfield, Northern Indianapolis, and nearby cities including Carmel, Fishers, Lawrence, Noblesville, Zionsville, and more in Indiana.
What are the operating hours of L.E. Isley & Sons, Inc.?
They are open Monday to Friday from 7:30 AM to 4:30 PM, and Saturday from 8:00 AM to 12:00 PM. They are closed on Sundays.
What payment options are accepted by L.E. Isley & Sons, Inc.?
Payments can be made via American Express, Cash, Check, Discover, Financing, MasterCard, and Visa.
What types of plumbing services does L.E. Isley & Sons, Inc. offer?
They offer services including backflow testing, water heater repair, pipe repair, drain cleaning, leak detection, and plumbing fixture installations.
How often should I schedule professional drain cleaning?
It is recommended to have drain cleaning annually as preventative maintenance, or more frequently if you experience recurring clogs or have hard water or older plumbing systems.
Are store-bought drain cleaners safe and effective?
Store-bought drain cleaners provide a temporary fix but often contain harsh chemicals that can damage pipes and may not address the root cause. Professional drain cleaning is safer and more effective.
I'm visiting Westfield; are there nearby places I can visit before or after my plumbing service?
Nearby you can visit Luna Candle Co. for home goods and hardware, or enjoy a shooting session at Tim's Shooting Academy. These locations offer interesting activities close to your service location.
Can nearby contractors or home improvement stores assist me alongside L.E. Isley & Sons?
Yes, nearby contractors like Indigo Renovations Inc and home improvement stores such as Barthuly Irrigation Inc can complement your plumbing services with renovation or gardening needs.
How can nearby automotive or electronics stores complement my visit to L.E. Isley & Sons?
Stores like Chrome Battery and ChromeBattery offer automotive and electronics products, perfect if you want to care for your vehicle or gadgets while attending to plumbing needs nearby.