Business Details
About
HVAC Contractor
We’re a local, family-owned business serving
home and business owners throughout
Northeastern Indiana, Northwest Ohio and
Southern Michigan.
We pride ourselves in offering 5 star
experiences in customer service, heating,
cooling, plumbing and drains!
• Repairs, maintenance and replacements
• All makes and models
• Thorough diagnosis and options
• Upfront pricing, no surprises
• Complete cleanup of the work area
• 100% satisfaction guaranteed!
Location
Gibson's Heating & Plumbing, Inc.
105 Industrial Pkwy, Waterloo, IN
46793, United States
Hours
Reviews
4.9
3,029 reviews
5 stars
2,861
4 stars
102
3 stars8
2 stars10
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism, friendliness, and thoroughness of the technicians, highlighting their ability to explain issues clearly and provide options.
Quality of Work
Overall, customers reported high satisfaction with the quality of work performed, noting that technicians were knowledgeable and efficient in resolving issues.
Timeliness
Several reviews mentioned the promptness of service, with technicians often arriving on time and completing jobs quickly.
Mixed Experiences
While most feedback was positive, there were a few negative experiences related to customer service and misdiagnosis of issues, indicating room for improvement.
Recommendations
Many customers expressed a willingness to recommend Gibson's Heating & Plumbing to friends and family, reflecting a strong overall trust in the company.
- FSFRENCHE SALAIZ4 days ago5.0Technicians always courteous and knowledgeable. Take the time to answer questions and address concerns when needed.
- MRMark Richards5 days ago5.0Andy did a great job! Explained what my problem could be and gave me things to try to help hone in on the cause of air in my water lines. More to come.
- GMGreg Malcolm6 days ago5.0Mark Roe,was professional, he arrived promptly and trouble shot,took care of the problem.We highly recommend you keep a guy like that in your corner and on your side.Awesome job and Timing.God Bless and many Thanks!!!
- ASAmanda SchrockNov 11, 20255.0Gibsons has been wonderful to work with. They’re friendly, informative, and fast. We’re appreciative of everything they’ve done for us.
- SSSteven SchnitzNov 1, 20255.0I don't usually do reviews, but we had such a good experience that I felt compelled to. Owentyr was our tech, who was amazing. He explained everything he was doing along the way, wasn't pushy on anything and was very thorough with his work. We'll definitely be using Gibson again, and a big reason is Owentyr. You've got a good one with him. Thanks!
Frequently Asked Questions About Gibson's Heating & Plumbing, Inc.
What services does Gibson's Heating & Plumbing, Inc. offer?
Gibson's Heating & Plumbing, Inc. provides repairs, maintenance, and replacements for heating, cooling, plumbing, and drains services for all makes and models.
Where is Gibson's Heating & Plumbing, Inc. located?
They are located at 105 Industrial Pkwy, Waterloo, IN 46793, USA.
What are the business hours for Gibson's Heating & Plumbing, Inc.?
The business is open 24 hours a day, 7 days a week.
How can I contact Gibson's Heating & Plumbing, Inc.?
You can contact them by phone at +1 260-616-2309 or email at service@gibsonsheating.com.
Does Gibson's Heating & Plumbing, Inc. offer upfront pricing with no surprises?
Yes, they provide upfront pricing and ensure no surprises during service.
Is Gibson's Heating & Plumbing, Inc. a family-owned business?
Yes, it is a local, family-owned business serving the region since 1983.
What areas does Gibson's Heating & Plumbing, Inc. serve?
They serve home and business owners throughout Northeastern Indiana, Northwest Ohio, and Southern Michigan.
Are there any nearby places where I can grab a meal before or after visiting Gibson's Heating & Plumbing?
Yes, the Waterloo Truck Stop & Grill, an American restaurant, is nearby where you can eat before or after your visit.
Is there an automotive repair center close to Gibson's Heating & Plumbing for vehicle servicing?
Yes, First Class Auto Repair is nearby and offers automotive repair services, which might be convenient if you need car servicing during your visit.
What business or industrial places are near Gibson's Heating & Plumbing that I might find useful?
Nearby businesses include Star Technology (a plastic manufacturer), Suburban Propane, and Nucor Building Systems, which may be relevant for commercial clients or supply needs.