Business Details
About
HVAC Contractor
We’re a local, family-owned business serving
home and business owners throughout
Northeastern Indiana, Northwest Ohio and
Southern Michigan.
We pride ourselves in offering 5 star
experiences in customer service, heating,
cooling, plumbing and drains!
• Repairs, maintenance and replacements
• All makes and models
• Thorough diagnosis and options
• Upfront pricing, no surprises
• Complete cleanup of the work area
• 100% satisfaction guaranteed!
Location
Gibson's Heating & Plumbing, Inc.
105 Industrial Pkwy, Waterloo, IN
46793, United States
Hours
Reviews
4.9
3,047 reviews
5 stars
2,878
4 stars
102
3 stars8
2 stars10
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly, knowledgeable, and professional demeanor of the technicians, highlighting their willingness to explain issues and options clearly.
Timeliness
Numerous reviews noted the promptness of service, with technicians arriving on time and completing jobs efficiently.
Quality of Work
Customers frequently expressed satisfaction with the quality of repairs and installations, often mentioning the thoroughness and expertise of the technicians.
Communication
Several reviews emphasized the effective communication from technicians, who took the time to explain problems and solutions without upselling unnecessary services.
Mixed Experiences
While many reviews were positive, a few customers reported negative experiences, particularly regarding misdiagnoses and customer service issues.
- DBDavid Bosell5 days ago5.0The technician came out to the house to do the system check up. He found a part that needed replacement. He showed me the part and pictures of the damage to the contactor. He was very professional, knowledgeable, and friendly. He replaced the part, made sure everything was working properly. Great company for heating and plumbing issues.
- JBJeffrey BurnsJan 3, 20265.0We recently upgraded our old Geothermal furnace. They were extremely professional, from the quote, the install, and all follow up. I definitely recommend them,
- MPMalinda PalacioDec 31, 20255.0Kyle and Nick are awesome, and very trustworthy and explanatory. Thank you again. When Shane and Peyton were doing the install of the new geo unit they were met with some challenges, but took care of them and my home . thank you to all you!
- AAAbbyDec 11, 20255.0We always try to support small businesses and had a wonderful experience with Dana and his team. Both technicians were always on time and respectful. We are grateful for the quick turnaround time during a less than ideal situation. Nic and his fellow technician (sorry can't remember his name) were great with answering any questions and very respectful.
- NCNich CrusieDec 7, 20255.0Ashley came out today on a priority service call to repair our boiler. Not only did Ashley arrive quickly but she was able to perform repairs on our dated boiler system really fast. Furthering the speed of her work, her deamonor was professional, friendly and very family-like and I very much appreciate that. Ashley did not try to sell me on something that wasn't need and instead only sold me on the solution. I have nothing but amazing things to say about this company if the way Ashley tested us today is an indicator of how the company operates.
Frequently Asked Questions About Gibson's Heating & Plumbing, Inc.
What services does Gibson's Heating & Plumbing, Inc. offer?
Gibson's Heating & Plumbing, Inc. provides repairs, maintenance, and replacements for heating, cooling, plumbing, and drains services for all makes and models.
Where is Gibson's Heating & Plumbing, Inc. located?
They are located at 105 Industrial Pkwy, Waterloo, IN 46793, USA.
What are the business hours for Gibson's Heating & Plumbing, Inc.?
The business is open 24 hours a day, 7 days a week.
How can I contact Gibson's Heating & Plumbing, Inc.?
You can contact them by phone at +1 260-616-2309 or email at service@gibsonsheating.com.
Does Gibson's Heating & Plumbing, Inc. offer upfront pricing with no surprises?
Yes, they provide upfront pricing and ensure no surprises during service.
Is Gibson's Heating & Plumbing, Inc. a family-owned business?
Yes, it is a local, family-owned business serving the region since 1983.
What areas does Gibson's Heating & Plumbing, Inc. serve?
They serve home and business owners throughout Northeastern Indiana, Northwest Ohio, and Southern Michigan.
Are there any nearby places where I can grab a meal before or after visiting Gibson's Heating & Plumbing?
Yes, the Waterloo Truck Stop & Grill, an American restaurant, is nearby where you can eat before or after your visit.
Is there an automotive repair center close to Gibson's Heating & Plumbing for vehicle servicing?
Yes, First Class Auto Repair is nearby and offers automotive repair services, which might be convenient if you need car servicing during your visit.
What business or industrial places are near Gibson's Heating & Plumbing that I might find useful?
Nearby businesses include Star Technology (a plastic manufacturer), Suburban Propane, and Nucor Building Systems, which may be relevant for commercial clients or supply needs.